I have no user ID or Password

AndyBev
AndyBev Posts: 3
in General questions

On my home menu, I have no user iD or password, this is my home screen ? Can anyone help pls

Screen Shot 2021-02-07 at 12.00.32.png


Answers

  • computerchip
    computerchip Posts: 3

    I am getting this message, I have tried many things and no joy. It is working fine on other PCs on my network so it is device-related. I have a good internet connection and I able to browse without issue. I have done many google searches and tried everything. I have tried turning off the firewall and disabling my antivirus. Please help

  • AndyBev
    AndyBev Posts: 3
    edited February 2021

    Or if I dont sign in I have this image, Im using a mac


    Also there is no online support is there?


    image.png


  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
    edited February 2021

    Hi @AndyBev,

    Thank you for your post. As your second screenshot showed, your device is not ready please check your connection. For the most part, TeamViewer is able to make connections without any special configuration of a device. However, it is possible that your TeamViewer may indicate a red light and the error message above. Please follow the instructions in the article to check

    https://community.teamviewer.com/English/kb/articles/49093-not-ready-please-check-your-connection

    Kind regards,

    Fiona_G
  • AndyBev
    AndyBev Posts: 3

    Morning Fiona, thank you for your response it is greatly appreciated, unfortunately the red light indicator is on but the internet is working fine as I am able to open up internet sites alongside it


    Dont know what else to do unfortunately

    Andy

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