Commercial use - Connection time out



  • My sessions time out after 5 seconds. I fill in the form at '' and after I supply name, address etc. I press the Generate PDF" button, but nothing happens. How may I use the product

  • bradoneill
    bradoneill Posts: 1

    Having the same problem getting kicked out after 1 minute on one of my computers. NOT a suspected commercial use issue. It's also apparently not just a Windows 10 Pro issue. I have Windows 10 Pro on my desktop computer and can access my other TV computers without a time limit.

  • eus7
    eus7 Posts: 0 Newbie

    I am using the free version of TV for personal use on occasion between my laptop and desktop. As of a few weeks ago I get disconnected after approximately one minute of use.

    I get a message on the screen that states " Your Team Viewer Session has timed out and will be closed"

    Updated both computers to 15.4.5

  • Esther
    Esther Posts: 4,057 Former Community Manager

    Did you all fill out the form on the reset page? Even though a message does not explicitly state "Commercial Use suspected" it can be connected. I replied in this thread already earlier. You might want to scroll back to find the link again 👍

    Former Community Manager

  • Been using teamviewer for 6+ years for personal use. For some reason now it says "Commercial use detected" and lets me use my home PC for 1 minute only. "Contact us" option redirects to the community forum, submitting a ticket link also does that. And on this page in "Service" tab you can see that submitting a ticket requires a licensed account. That's a dead loop.

    What should i do?

    Thanks in advance

  • fernandogallo3d
    fernandogallo3d Posts: 0 Newbie

    Hi, I have a personal Teamviewer account only to access my personal computers and acces my parent computers to help them out. However one of the computers (only) autometically disconnects after less than a minute of remote connection. Why is this happening and how to solve this?

  • This is happening to me too!

  • No commercial should be free but somehow my computer has been blocked for no reason.

  • dknappert
    dknappert Posts: 1

    I rarely use team viewer, but when I do it's to connect to my personal computers, or a family member, or a small local non-profit to help. It's supposed to be free for personal use, and support unlocked my usage last time but now it says I'm doing commercial stuff again and locked me out. I cannot get anyone on support to help. Is there any solution? I can't pay $600 a year to help my grandma and a local charity...

  • mark003
    mark003 Posts: 0 Newbie

    why does my remote connection "time out" in less than one minute then blocks me for several minutes.

  • AlanN
    AlanN Posts: 3 Newbie

    I have a free account and have submitted a form to reset my account from being detected as being commercial usage 3 times since November 2020. I attempted to call for support who does not have any ability to support the free accounts. Nothing has changed with my account being able to log in to computers on my account to last over 1 minute. What does it take to fix this issue with Teamviewer?

  • Tabatha
    Tabatha Posts: 1 Newbie

    I am having the same issue! I have been cut off VERY fast. And do not use this in a commercial way or receive money for using it at all.

  • AlanN
    AlanN Posts: 3 Newbie

    Even if you submit the form to reset for commercial use, there are no updates or changes to your account.

  • AlanN
    AlanN Posts: 3 Newbie

    I keep getting alerts that my use is marked as commercial usage and I cannot stay connect to any family member computer for over a minute.

    Where is the Teamviewer support for this?

    I have added the same question but a moderator is merging into another existing, older and unanswered question. Please do not merge.

  • Ruddman20
    Ruddman20 Posts: 0

    I have a free account and maybe 9-10 machines added(friends and family I help with issues). I'm constantly flagged for commercial use or suspected use and it kicks me off remote or only allows me on for 1 minute. Why am I being flagged?? This restriction needs to be removed. I'm under the allowed machines added on my save list and I only use the service when needed.

  • MarkHaaseth
    MarkHaaseth Posts: 1 Newbie

    Same here. I lost my security code too.

    I need help!!!

  • MarkHaaseth
    MarkHaaseth Posts: 1 Newbie


    I need help!

    It keeps thinking I have a commercial license so I can't even use it anymore.

    I use it for my parents, my Aunt and a couple friends.


  • Al_Atl
    Al_Atl Posts: 0
    edited February 2021


    For the third or fourth time, one of my computers has been wrongly flagged with "commercial use detected." I work in Canada and have an apartment here. My permanent home is in Georgia, I have a house there and computers there. When I am in one place, I often log into the other to check on things, make changes, send/receive files etc. My son and I also help each other out on computer issues. I am not now, have not ever and will not ever use this for commercial use. It is all personal, home use!!! Can you please help me with this? It is so aggravating! I need to do something on a remote computer that would likely only take me a few minutes but with Team Viewer kicking me out after a few seconds, it is impossible and so very irritating. Effectively useless. Please help! You detection system is set far, far, far too sensitive that this keeps happening over and over, not only to me, but from what I am reading in online groups, many others as well.

    Thank you for your help.


    **Information removed as per Community Guidelines**

  • Raman2021
    Raman2021 Posts: 0 Newbie

    Dear Sirs I'd like to claim that my TeamViewer account is suspected as Commercial, however I'm using it only to access a couple of my own devices and my parents' PCs. I can prove it by providing all the necessary data about each device. Waiting for your comments. Thank You!

  • dtrcorp
    dtrcorp Posts: 0
    edited February 2021

    When I remote control another computer, the session only lasts 45 seconds then times out. When trying to reconnect I get the following message:

    Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    I am using FREE ver. 15.14.5

    Any idea what is happening? It never did this before.

    DAVLISLE Posts: 0

    My account has been intructed to acquire paid license. Is this required for only local household network use on max 3 computers?

    What activity might have triggered this "commercial activity" designation.

  • TE5LA
    TE5LA Posts: 9 ✭✭

    Is TeamViewer no longer free for non-commercial use? I use it mainly to connect to my own server in my home instead of having to physically move to that computer. Sometimes I use it to help a friend who is not very computer literate. I have not been able to use TV for several months now. It times out after 10 seconds and disconnects, telling me I must buy a license.

    I have previously submitted a ticket about this but nothing was ever done to solve it. I want to know in case I need to dump TV and find another alternative.

  • wave5136
    wave5136 Posts: 0
    edited February 2021

    TeamViewer ID: [removed by a moderator due to Community Guidelines]

    Email address: [removed by a moderator due to Community Guidelines]

    Name wave36 [removed by a moderator due to Community Guidelines]

    [removed by a moderator due to Community Guidelines]

    Usage situation

    "I regularly maintain my friend's computer."

  • Mike
    Mike Posts: 5 ✭✭

    205 pages of complaints on the same issue and still counting. It doesn't look like this problem is being resolved or even addressed. In the past, submitting an appeal used to be reviewed and resolved but now it seems no longer to be the case.

  • Mike
    Mike Posts: 5 ✭✭

  • Ruddman20
    Ruddman20 Posts: 0

    Why is this not being answered by anyone at TeamViewer? Technical Support? Someone?

  • I used '' an get as far as filling the form with name, address etc, then the 'Generate PDF 'button at the bottom of the form does absolutely nothing, and gives no error messages. Help please

    JESSICAJO Posts: 0

    Frustrated! I am using the Free and latest version of Teamviewer. I never had the problem before, but recently my connection with my partner times out within about 5 minutes and it is extremely frustrating!

    How do I increase the connection time? I cannot seem to find an answer when I search in the Help option.

    JESSICAJO Posts: 0