link icon
Ask The Community

Commercial use - Connection time out



  • Well,

    Last Time I ask for reset  I received a confirmation mail and this time I never received one. I wonder if the the miss of mail is normal.

    Last time it's took 2 weeks for resetting.


  • pv7721
    pv7721 Posts: 141 ✭✭

    @fje : oh but they do read the forums :) but just to eliminate any mentions to TV alternatives :D

  • Ich nutze Teamviewer seit Jahren privat, um meinem Vater mit seinem Laptop zu helfen. Nun auf einmal fliege ich nach kürzester zeit raus bzw. Teamviewer beendet sich automatisch und es kommt eine Meldung: Verbindung ist nach Timeout gesperrt. Es ist auch private Nutzung hinterlegt. Wie bekomme ich das weg, damit ich Teamviewer wieder normal nutzen kann und vorallem länger als nur en paar Minuten.

    Danke für eure Hilfe

    Eure Manu

  • Esther
    Esther Posts: 3,337 Community Manager

    Hi Manu,

    Danke für deine Nachricht und willkommen in der Community.

    Welche TeamViewer Version läuft auf deinem bzw. auf dem Rechner deines Vaters?

    Bekommst du die Meldung auch nach einem Update beider Rechner auf TeamViewer 14?

    Danke und beste Grüße,


    Community Manager
  • Really rubbish! I have a person at the hospital and I am told to "play fair" while I always use it personally !!!!!
  • Hi,

    i use tw since many years and previous versions on the same pc hp workstation on win7 pro

    i've an issue since few days on the last v14 release.

    when i try to lauch a presentation and wait for a distant connection invitation, i've a issue message under one minute time waiting.

    in french :votre session teamviewer a dépassé le temps imparti et va se terminer"

    i think the en translation must be like "your teamviewer session has run out of time and will end"

    i've checking the advanced option: "active session timeout" and it's set on inactive. and this parameter doesn't change anything to my issue.

    here under my error message screenshot

    any ideas?tv14.jpg


  • hello,

    I have a message that I am suscpeted to use team for commercial usage. In reality, it is for personal usage. How can I do?

    Please thanks for help

    best regards

  • bonjour


    je suis dans le même cas que beaucoup d'entre nous


    ceci en deviens **bleep** !

    surtout que si on regarde les logs, une très grande partie de mes appareils sont chez moi, donc, avec mon adresse ip !!

    j'ai déjà éta débloqué le le 13/07/2018 pour le même problème (j'avais ouvert un ticket à l'époque on teamviewer aidait les personnes qui n'achetaient pas les licences, ce qui n'est plus le cas aujourd'hui)

    l'argent, toujours l'argent

    j'ai recommandé teamviewer à des dizaines de personnes, quand on voit le résultat aujourd'hui, c'est décevant

    pour l'instant, j'ai trouvé la solution [link removed per Community Guidelines] qui ne fait pas tant de défiance mais je préfère quand même mon teamviewer, j'espère alors que vous allez pouvoir me faire débloquer

    merci d'avance


    edit = with google trad



    I am in the same situation as many of us


    this becomes painful!

    especially that if we look at the logs, a very large part of my devices are at home, so with my ip address!

    I was already unlocked on 13/07/2018 for the same problem (I opened a ticket at the time we teamviewer helped people who did not buy licenses, which is no longer the case today 'hui)

    money, always money

    I recommended teamviewer to dozens of people, when we see the result today, it's disappointing

    for the moment, I found the solution [link removed by Community Guidelines] which does not make so much defiance but I still prefer my teamviewer, I hope then that you will be able to make me unblock

    thank you in advance

  • pv7721
    pv7721 Posts: 141 ✭✭

    En fait si par exemple tu as 3 appareils chez toi et tu ouvres 2 sessions en parallele depuis une machine vers les 2 autres (ou bien une rapidement apres avoir ferme la premiere, pouf t'as le warning).

  • tonaz
    tonaz Posts: 14

    i did the persnoal use verification, but still get no anwser and still cant use TV

  • pv7721
    pv7721 Posts: 141 ✭✭

    @tonaz : what exactly do you mean by you having done the Personal User verification? If you just filled out the form and has sent it to TV, it's not immediate... you need to wait they process your demand, and hope your TV ID has been reset.

  • tonaz
    tonaz Posts: 14

    ok so it is a manual (slow, as i can see) verification. thanks makes sense.

  • bazbsg
    bazbsg Posts: 100 ✭✭
    It was a computer that decided automatically that you are not a personal user, so it's good that a human will reevaluate. It's not good that the process takes so long. There's probably only one person looking at all the requests. Although they promised one week processing back when this happened to me, mine took well over a month.
  • bazbsg
    bazbsg Posts: 100 ✭✭
    I don't understand how this post is getting so many new messages but has had only 50 pages for the last several weeks at least. Are they trimming off old messages or are they making the pages longer because 50 pages is a limitation?
  • Now I'm getting "Commercial activity detected" instead of "suspected" (I still have the 1-minute limitation. I check every day hoping my ID activity is checked by a human and the ban lifted). I hope it's not due to the fact I posted here :(

    Sigh, this software is so useful, truly the best. But can I, a single individual, afford to pay 335 euros yearly for recreational purposes? As much as it pains me, as much as I like this software and miss it, the answer is no. I wonder why TeamViewer is not offering a kind of "extended personal use" subscription, with all the limitations as they please to ensure the personal part of the deal, at a reasonnable price.

  • pv7721
    pv7721 Posts: 141 ✭✭

    @bazbsg : I don't think that they're trimming old message, also many topics that users open are constantly merged into this one, I think it's indeed a display bug (you're 100% true that pages number is stuck at 50, but if you go back to the beginning you'll see original messages).

    LE: I've juste realized the counter went over to 51 pages, do you see it as well?

  • pv7721
    pv7721 Posts: 141 ✭✭

    @Alissa : I don't think that posting here would affect your TV use in any way, after all it's a community, right? The problem is that there used to be perpetual licenses even for old professional users, but they were terminated somewhere last year. You can find a 3rd party forum topic of a guy that recollects his story, but I cannot post the link to it as it's gonna be removed. So anyway, if the trend has shifted to annual payment (and way to expensive for personal users), there won't be any backtrack to it any time soon. 

  • tonaz
    tonaz Posts: 14

    at least there is a "workaround" i've found.

    you can always use the web interface. not as good as the app, but it does the basic stuff.

    login here, and try, using "webconnector"



  • guop
    guop Posts: 1

    I have already initiated an appeal, but I have not responded.

  • bazbsg
    bazbsg Posts: 100 ✭✭
    Oh yea, it says 51 now. Maybe the moderators saw my post and fixed the bug??? Too bad they don't fix the commercial use detected bug as quickly!!!
  • tonaz
    tonaz Posts: 14

    i might switch to another RDP app soon, if this is not fixed

  • pv7721
    pv7721 Posts: 141 ✭✭

    @tonaz as we aren't paying customers, I guess this won't affect them at all (even better, they will not have to support as any longer :) 

  • fje
    fje Posts: 21

    Unfortunately I got the same pop-up message.... I feel if you login to your account, you have the same problem, at least, it came to me.

    Thanks anyway for the idea, fortunately you that worked for you. (Or they discovered this workaround and they already closed it... :(  )


  • tonaz
    tonaz Posts: 14

    it would be very interesting to understand how the heck they find out if you use it privately or commercially.... this makes absolutely nonsense to me.

    Anyways, there must be something not working in their system.

    ...could this be just a trick way to sell business licenses?......................

  • I use it to connect to exactly 2 private computers, but whenever I connect I get a popup saying "We think teamviewer is used commercially by your or your connection partner and it's time to buy a license." Does this mean my account will get banned if I don't purchase a license?




  • i use tv only 3 or 4 times a year. pure private to help a older lady of 84 years.

    dont understand why this happend.

    thinking of leaving tv and find something else to remote control.

    not happy 




  • Screenshot_20190222-174248.jpg

    good evening, i have a problem with my free license on android app TeamViewer for Remote Control , in the window when start remote control on my PC the app send the message: you have a commercial license and session end in 5 minutes, but i have free license, how can solve the problem ? thanks.


    i find in the community this link support but don't have my ID device.

  • Same problem

    Only using tw at home  with 4 pcs.

  • can any moderator help me because i'm at a dead end.

    your company thinks that i'm using teamviewer commercially. i have never used it commercially, and all i do with it is help family and friends.

    i have submitted the request and even that silly form you have to sign, however each time it comes back saying that you couldn't determine if im using it privately.

    i am really really annoyed that this is happening and that teamviewer is accusing me of using it commercially when it couldn't be futher from the truth.

    i've really had enough and want some help to stop this.

    on a side note, i think this kinda all started happening not long after a update to version 13 or 14.


Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!