We did not receive activation license despite already paid

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Kushner
Kushner Posts: 1 ✭
edited May 2023 in Licensing

We received a quotation some weeks ago from you, we have accepted it and the bill has already being paid, however I have not received in my email any activation code for this license (that apparently we are already paying over almost a month and we did not use because of lack of email). 

Thank you in advance.

Kind regards,

Answers

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
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    Hi @Kushner,

    Thank you for your post.

    We are sorry for the inconvenience caused. Could you please share your email address and your invoice number via a Private Message so we can look into it?

    Looking forward to hearing from you.

    Kind regards,

    Fiona_G
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