Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

There was an error rendering this rich post.

Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Comments

FloMUC

I experienced the problems described above as well: "Connection blocked after timeout. Your license limits [...]"

I'm especially disgusted, that there is ABSOLUTE ZERO TRANSPARENCY in this message:

Neither a REASON given ("commercial use" is NOT mentioned anywhere).
Nor a link/help how to RESOLVE the issue. (Leve alone, that block until times are incorrect.)

IMO it's a very shallow way of trying to trick users into payed licenses? IMO that will hugely backfire.

BTW: I also use TV on work (totally different machines/accounts); that was the reason I installed it for private use in my home too, as I already was familiar with the software.

Guess, what will happen, when the (100+) prof. licenses need to be renewed? If this issue (described in this forum) isn't resolved quickly, I will definately speak out in our company to switch to a competitor software.

I don't like to do business (nor be involved in any way) with a company which:

is 0% transparent
seems to assume I'm cheating
lies to me (it says, it's free for personal use; but I just waste time with a non-functional software - with the time wasted I could easily afford a couple of licenses)
tries to lure me into giving them money with cheap tricks.

Either fix these issues QUICKLY or I will predict you will lose quite some PAYING customers in the future...

Your choice. Not mine. I have options. And I definately won't pay for a commercial license to use it in a private setup, after what I'm experiencing right now.

JoshP

Hello everyone.

Thanks for your post.

The following article will walk you through the process: https://community.teamviewer.com/English/kb/articles/38-how-can-i-link-to-teamviewer-from-my-website

This feature is usable by both free and licensed users.

Here is a direct link to the page where you can create it and copy the html: https://www.teamviewer.com/en/company/badge-generator/

Hope this helps!

cyberpunk2324

I just used to use Teamviewer for private purposes.

But when yesterday, every connection showed the messages below.

I tried to remove Teamviewer and reinstall it, but things have never changed.

I have never tried to used Teamviewer for commercial purposes.

DBquick

Same problem here!😬

DBquick

Hello,

I hope you are all fine and healthy!

Today, I have installed TeamViewer (free license) for a first test on my computers. In general, I am very happy with the product, but I have recognized that the connections close themselves after 30 seconds. Reason for that: Timeout of the connection.

Do you have any idea how to fix it? 30 seconds is really short to test a remote control software.

Thanks!

Edit1:

a reinstallation is not fixing the problem and I have for sure a free license! Furthermore a commercial use is NOT suspected

DBquick

Hello,

I hope you are all fine and healthy!

Today, I have installed TeamViewer (free license) for a first test on my computers. In general, I am very happy with the product, but I have recognized that the connection closes itself after 30 seconds. Reason for that: Timeout of the connection.

Do you have any idea how to fix it? 30 seconds is really short to test a remote control software.

Thanks!

Edit1:

a reinstallation is not fixing the problem and I have for sure a free license! Furthermore a commercial use is NOT suspected

viferenc

Dear All,

I have a free licence, but now I was informed that it looks like that I´m business users. Now I´m not able to use teamviewer

With whom can I discuss it it is not true and they should give me back my free licence.

Thank you for your help

Best regards

Feri

mtemplin

me too. I'm occasionally providing free remote support for the family. All of sudden, my session duration is limited to ca. 60 seconds or so and then I get kicked off the remote host.

Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license....

stromberg

Every **bleep** time after 30 seconds, and then blocked....

WHY!?

stromberg

I have the same error on my main pc (on my tablet it works)... can't use it anymore.. so f* annoying!

Sabuz

I am getting this error too..

Sabuz

I cannot connect to my computer. I got kicked out everytime i try to connect.i am not using commercially. Please help.

Merlins

Please can someone tell me why I am getting this now??? How do I resolve?? It is extremely frustrating!!

Thanks!!

yy115

I couldn't even see the remote screen and it said i've reached the time limit????

Kindly unblock my account as i've some files to be retrieved from my other pc

IVANJP

Hi, not sure why my previous post was removed. But i am here again posting about the same problem until something gets done or any reply from the Dev/Mod team is appreciated.

For now whole day i cannot use Teamviewer with ease, as long as i am connected and within 5 seconds or so, it disconnects me with the message "Session timed out and will be closed."

I am not using this app for commercial use, just personal. I use solely to login to my personal computer, that is all.

Please assist me Dev/Mods.

Thank you in advance.

yusuf_ekiz

Hi I was using teamviewer in order to use my windows computer as a keyboard for my mac for some time. But after today my connection is always blocked ? Can anyone help me ?

QJTse

To whom may concern,

I am writing to update my situation in using the TeamViewer to remotely connect my computer. Recently, I have come across a problem that I was restricted to remote control my computer for less than a minute. It really puts me into trouble when I use the TeamViewer for personal use. I have been using the TeamViewer for a long time and feel gratitude for the convenience provided by the TeamViewer. However, I feel very disappointed and terrible about the limited connection. I hope can find a solution to fix this problem.

Looking forward to a reply.

Thank you!

IVANJP

Teamviewer version 15.14.5 (32-bit) by the way.

siewwoon0725

Good day ! I need your help urgently. Kindly help me to unblock for my account since i'M use it for personal use.

gadin

Please i need my account reset

I am not using it for commercial use.

only my pc connect

thank you very much.

IVANJP

Hi Mods,

Please i need my account reset, whenever i connect to my Free Teamviewer it bounce out thinking it is commercial use. For one I am not using it for commercial use.

Need assistance on this issue, thank you very much.

Have a nice day. ✌️

Reindeerdad

I was having the same issue, yesterday, Feb 16, but I just tried it today and the time-outs are no longer happening. Thanks to whomever in TeamViewer fixed the issue :)

Bob_69

Why do my remote support sessions time out after only a few seconds?

Loko

Try emailing contact@teamviewer.com. Perhaps that will get you somewhere. You could also try their LinkedIn: https://www.linkedin.com/company/teamviewer

Loko

I'm also using the free version, but TV thinks I'm using it for commercial use. I literally only use it 3 or 4 times per year to help my mom. How can a free user contact tech support?

Rayvn72

I have two personal computers that I used to connect to with my work business account. They no longer use Teamviewer so I created a free account to access my personal computer. But now since it was a connected to by a business account it won't allow me to connect with my personal account. It is requiring a license/ invoice be paid before accessing. How do i disassociate a personal non domain computer so that i can access it with my free account? More information available if needed. Thanks in advance.

Arnor

I'm getting this message when I connect to a remote computer (well, it's sitting next to my desk, just testing)

It then times out after about 60 seconds with:

I use TeamViewer once in a while when my other remote software doesn't work for some reason. TV is too expensive for me to purchase so I have used the free version for years.

I don't know if I should try to uninstall it on this computer or if this is now the norm for Teamviewer - free is only 60 seconds...

sassriverrat

Good Afternoon,

Seemingly randomly, I'm getting some new errors from Teamviewer on my PC that I've not had before.

"Connection blocked after timeout.

Your license limited the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Connections to this partner will be blocked until 12:18"

This has just started happening on my personal laptop, trying to connect back to my home desktop (well a VM in the desktop). I've uninstalled and re-installed teamviewer on the laptop to no avail. I am currently connected on a friend's wifi (residential). I can connect back to the vm at home without issue through my phone....

Ideas?

randyre

look back at this thread, this has been going on for months and months. Reeks of the whole Photobucket fiasco.

ahswp

My teamviewer on my PC keeps timing out after 1 minute and then won't let me log back in. I have tried to uninstall and reinstall and it does not fix the problem. Any suggestions?