Commercial use - Connection time out



  • Sir_Charles
    Sir_Charles Posts: 0

    Hi all,

    Is there way to fix this issue? I have been using TW since it became available. I use it to help my mom, my sister, a friend ( all of them in a different country ) and my girlfriend and her sister.

    I do not know why their system decided I have been using it for commercial purposes, which I have not.

    Without it my mom is fu....d.

    Is there a way to contact the TW team to get it fixed? I don't want to use a different solution.



  • OldMoldy
    OldMoldy Posts: 5 ✭✭

    I have been using Teamviewer for some years successfully to help friends and neighbors and today, for the first time, I received the timeout message and I can't connect to help a friend for more than a few seconds. This is not a good testimony for service or support

  • Legend33
    Legend33 Posts: 0

    I'm receiving the same error and disconnect using the free version. Did something change regarding the licensing? I just use this to remote connect to my father's pc.

  • Eclipso
    Eclipso Posts: 0

    Same for me. i came here for that as well.. 1 minute and I'm disconnected.

    I'm simply using it to connect to my ARK gaming server on my LAN so I don't need to have a screen/keyboard/mouse connected to it...

    But now it's almost impossible to make anything

  • DataGeek
    DataGeek Posts: 1


  • AndyH_0606
    AndyH_0606 Posts: 0

    I am seeing the same. Getting an error that commecial use is detected. Given I use it in the house for connection to 2 linux laptops for a hobby of mine, I am wondering where the commercial aspect it!

  • AndyH_0606
    AndyH_0606 Posts: 0

    It seems to be happening to everyone at the moment. Same here.

  • DerekM1978
    DerekM1978 Posts: 0

    Same here. Use it for my mom to help her mow and then. Also use it for myself as sometimes I'm too lazy to walk downstairs. Lol. Frustrating.

  • Stellite
    Stellite Posts: 0

    I had the same problem today as well, cannot get it to work. I dropped all the firewalls and vpn and still same results. Times out in 30 sec and cannot get back connected for after 5 minutes. Once connected works great again for 30 secs. What is up with that. Both computers have the latest teamviewer.

  • Mittens
    Mittens Posts: 1
    edited September 2021

    So what happened is the 'free license' on your account is expired, email them (if you can find their **bleep** email) and ask them to renew it, they will.

  • MrAv
    MrAv Posts: 0

    I'm getting the same issue on Mac Os Big Sur, no mention of commercial use just connection blocked after timeout try again in 1 min. Now it won't let me login via my account or another free account. i can however still log on and use from phone and other computers.🤷

  • Alucard13
    Alucard13 Posts: 0

    Good Evening. I do not use Teamviewer for commercial access. I use it to connect to a PC in my home. I connect to my home PC from outside of my home so maybe thats why it thinks i need a commercial license? How can i get back to the free version?

  • mazyarl
    mazyarl Posts: 0


    I am using TeamViewer for a personal case for connecting to my PC located somewhere else using my laptop. Starting today, I am getting a time out error massage which disconnects me after a few minutes of remote connection.

    Please let me know how to fix this issue. I tried contacting TeamViewer's support but could not figure it out and decided to ask a question here.

    Thank you

  • searchib
    searchib Posts: 1

    For about a week now, I am CONSTANTLY getting "Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license." IMMEDIATELY upon connecting to a remote computer that has worked via TeamViewer for years. Basically, I get 0 seconds of connectivity befoe being kicked off. Yeah, not very useful at all. How do I regain access to this "partner" when all my other "partners" are working just fine? I am a personal user. I have had to repeatedly prove myself as a non-commerical user over the years, and I'm getting very tired of this! What is TeamViewer's best competitor? Time to give them a call.

  • Sue1997
    Sue1997 Posts: 1

    I used teamviewer only for myself , not for business.When I connected to other device for 1 min, then it interrupted and described connect timeout after forbidden.

    forbidden time will continue to %H:%M. like the below picture

  • Goldberger
    Goldberger Posts: 1

    Just put in the reset request so hope that fixes it. I have used my phone to access my home PC mainly on gaming purposes etc. Only thing different i now done is i noticed team viewer works actually on browser too so i started to use it on computer at work to access my home PC. Maybe the work PC triggered the commercial use? Still i only use one way connection to my gaming pc at home and its the only computer i ever connect to as i do not have anything else added and never need to add.

    Just so frustrating timing as there is a new game i could play at work via teamviewer the commercial usage popped up on the first day i was gonna try to play that one. I been using teamviewer for several years without any issues until yesterday.

    Also i did check out some subscription stuff but there really is nothing for private use and only commercial with insane monthly prices. Not really worth for the rare cases i actually got time to play at work for those prices.

  • Sergei_Esyakov
    Sergei_Esyakov Posts: 1

    When connecting, the phone - PC connection was established, some error occurred. Now when I try to connect, I get an error exceeding the time limit for my license. I use the non-commercial version of the program. Do I really have some kind of time limit per month? And how do I remove the lock from my account?It also says that I use the commercial version. Maybe I clicked the wrong button from my phone by mistake and now I have this problem. Please help us with its solution.

  • Well I put in a reset request even though I'm not getting the "Commercial use suspected' / 'Commercial use detected" as post #1 mentions. I'll reply when something happens. (says in 2 business days)

    The reset link is in the first post of this thread fyi to anyone reading

  • I can report that this works as a work around if what you're remoting into is on the same network. I've been connected over 5 minutes no without issue.

  • Peteris
    Peteris Posts: 0

    Hello Teamviewer,

    I have been using teamviewer for personal use only all these years.

    I don't understand, why I keep getting messages that I am using it commercially?

    I use it to check my family and friend computers and I am not a company, I am Individual, so there is no commercial use.

    What can we do about it?

    Kind regards,

    Peteris Dovgvillo

  • ssurfer
    ssurfer Posts: 0

    Since 21/03/2021 immediately when I establish a connection I get the message:

    "Your Team viewer connection has timed out and will close"

    I an a free user, Teamviewer is up to date on both computers.

    Please can someone help me or ask support to contact me?

    Best regards


  • u324jsd
    u324jsd Posts: 9 ✭✭

    For the last week i've been unable to connect to my PC that's on my home LAN, commercial detected and get kicked out with a "maximum connections" message. Tried reinstalling. Nothing works. Too bad their wasn't a reasonable price personal version.

    Support team, if you happen to see this. Can you help unlock me.

  • MariusB
    MariusB Posts: 0

    I am a non-commercial user for several years and now I am getting disconnected after few minutes with the message above. I have submitted a signed (pdf) request to reset my account and I've got a confirmation that it was done but it didn't work - I am still getting disconnected from one of my partners. Is there are way how to resolve this?

  • u324jsd
    u324jsd Posts: 9 ✭✭

    I think I may have found my issue. When I used on PC (without a Umbrella proxy) then it works and stays connected. if I use my MAC which has Umbrella proxy enabled, then I get disconnected immediately.

    @TeamviewerSupport - Are you aware of this?

  • Butt3rfly
    Butt3rfly Posts: 0

    Hi Can someone please help I am using free user and it keeps sending a message and timing me out why?

  • wrobertdavis
    wrobertdavis Posts: 0

    That started happening on my setup as well - no explanation

  • cdry
    cdry Posts: 0

    same problem...

    but I only have to help my dad every 2-3 days who lives away from me, he is unfortunately old and often spoils something on his computer. Please solve this connection timeout problem, thank you


  • OfferNevat
    OfferNevat Posts: 1

    connection times out after about 1 minute, refusing reconnect

    using ver 15.15.5 on both Windows PCs

  • Hi,

    Teamviewer has started logging me out after 1-2 min.

    I dont't use it for work. I just use it to help my mother on her MacBook air.

    What can I do about it?


  • Tadas
    Tadas Posts: 1
    edited March 2021

    The problem mentioned above also happens to me when I connect from TeamViewer with Linux to TeamViewer on Win 7. Session times out after less than minute, another login possible after waiting several minutes, but it lasts less than minute as well. This does not happen when I login to my another TeamViewer computer with windows 8.1 from the same Linux computer.