Commercial use - Connection time out

That's kind of what I thought. They better update and put out a fix soon if that's the case.

Same here, trying to connect to my Dad's PC, to help with windows update, but I get kicked off right away.

I just have a personal License. Is it a bug, or is TV changing to paid version only regardless if it's business or personal?

If you are stating your account was mistakenly flagged for non-commercial use. Read the following thread that will give you the information you need to fix your account. Otherwise, I recommend you edit your post and don't include you ID # as that's not something you want public.

https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out#latest

I've been using TV to support my family and friends, as well as to access some workstations inside the house - 8 Connections total.

In fact I use more RDP via Remmina on my Linux Mint than TeamViewer, so I'm 99% sure this is not a account flag issue - I really use very little.

Today I've tried to connect to a friend's computer and got: License limits the maximum session duration to a partner and was disconnected. When trying to re-connect I have to wait a minute or so due to the disconnection triggering that requirement.

Just for fun, tried other computers with the same results.

What is going on? Is this a reported bug?

Everything keeps leading me to this thread. My problem, like many other users, is that TeamViewer doesn't show anything regarding "Commercial Use". Mine simply says that the session has timed out and that my license "limits" the amount of time I can be connected. I use the free license to connect with other family members' computers. The TeamViewer website shows that there are "no time limits" for the free license. So why am I getting disconnected due to the session being timed out within less than one minute of use?

Free For Personal Use - TeamViewer

This has been very irritating - especially since the TeamViewer support people aren't responding to all these new time-out complaints to let us know if the problem is at their end and will be fixed or not. I'm just using TeamViewer to temporarily control a remote amateur radio station from my house. I only get 50 seconds of usage before I get shut out for several minutes (not just two minutes). That's not enough time to download and install a different remote control app. Now it looks as though I'm going to have to drive around 800 miles, round trip, to switch the remote computer over to **Third Party Product** or **Third Party Product**.

Hello:
I use Teamviewer only from pc to pc not for business and now when I use it it takes me out to the minute what can I do

Hi,

I have a free account I use to help my family and I cannot connect to any of the systems from my laptop. I'm getting an error

"A connection could not be established. There seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid Teamviewer license."

This was working perfectly as of the 18th of March 2021. Today I go to use it and I get this error. It does seem to work on two other computers though. A Windows 7 Pro 64 Bit with latest Teamviewer and a Macbook Air with latest Teamviewer.

Just this Lenovo X1 Carbon, Windows 10 Pro 64 Bit 20H2 won't let me connect.

I've removed and re-installed. Rebooted. Restarted the Teamviewer services, logged out of my free account to not being logged in at all, no go. Log into free account, no go.

I do have a logon through NinjaRMM as we use that integration. That still works perfectly for my business side of things.

But for personal family use, I no longer can log into their systems.

This computer is NOT located on a domain whatsoever. When used for business it's logged in using the business account and 2FA. Completely separate from the personal "free" use for my family.

Any thoughts? This only seemed to have happened after the outage on the 22nd. Dunno if this is a coincidence.

Any help would be appreciated.

Thanks

John

I'm also getting kicked from my connections after about 1-2 mins for no reason. Both are updated to newest version and timeout was off on both, I changed to 1 hour and still getting timeout after 1-2 minutes

I tried filling out and sending in the "I am not using TV for commercial purposes" form, still no change....

How can i change teamviewer ID when requesting for reset my account as it has been detected as a commercial user but its actually not.

I've had the same issue since about October ... connects fine, but within 30 to 40 seconds it times out and shuts down, so it's useless.

I've tried reinstalling; using a different computer; etc. and nothing helps.

Here's what happens after 30 to 40 seconds ...

Ok I see we all have the same **bleep** problem. Is their a Fix..... yes or no?

I've been TeamViewer for years (free license) from time to time when my parents need help with their computer. All of a sudden, I get disconnected after a few min and it will not let me back in stating I've passed my time limit.

As something changed?

Don't hold your breath waiting for a solution anytime soon. After looking at garycase's first comment about having this problem back in October, I looked back in the feed to see when the quick time-out problem started. It appears that the first complaint was in May 2018 (page 31). The complaints switched from "commercial use suspected" to just plain time-outs in less than one minute. I don't know what the usage limit is for the free accounts, but maybe we each get the problem when we hit that limit. I had no idea that there was a limit (if there is one) until I first got the time-out on March 19th. I started using TV on the evening of March 10, when I connected to the computer at my remote amateur radio location. I just left it on continuously while I played with the remote station. If any TV support techs actually look at this feed, they are probably amused at my conjecture - but maybe not.

It would be nice to know what the usage limits are, but I haven't found them yet. Wouldn't it be nice if a support person would tell us what the limit is or what our problem is. It has been almost three years now.

If they aren't going to fix the problem, then our choices are to (1) buy one of their licenses or (2) find another provider that doesn't cost so much. [removed per Community Guidelines]

For me, it doesn't matter which choice to make. TeamViewer's failure to keep me connected, while in the middle of a radio contact, taught me a lesson. [removed per Community Guidelines] I just got lazy and thought I could just use TeamViewer for a short time instead of going through the hassle of connecting up the Remote Rig units.

I have a feeling this post won't last long before it is removed, but perhaps TV would love to get rid of us freeloaders and use their servers for revenue production.