Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

sagnikbanerjee

Hello,

I am a graduate student at Iowa State University. Due to the looming pandemic situation, I am forced to work from home. I need to access my computer in the lab. I have previously been able to connect to TeamViewer from my home but very recently, TeamViewer asks for a commercial license. I am using this for my personal work. Could you please look into this.

Thanks.

wscratch

I've been trying this for more than an hour -- multiple PCs, multiple browsers but Generate PDF does nothing. No error messages

Can someon please fix this??

md312

Today I received this message when trying to connect between two local machines in m own home.

>>>

Commerical Use - It seems there might be a licensing problem with your connection partner.

Connecting to this device requires a valid TeamViewer license for you or your connection partner."

<<<

This has never been an issue for me before, has something changed?
Is anybody able to offer supprot to resolve this ?

acer7741

I was able to submit PDF to https://www.teamviewer.com/en-us/reset-management/

Message was "Your PDF has been submitted successfully. We will get back to you within 2 business days. After few seconds, you will be logged out and redirected."

Let's hope so.

VitSer

Hi, I need to fix this problem too.

Please, help.

phborg

I am having the same issue. Please advise how to resolve this!

nck1d

Hi,

I use TeamViewer, Free version to support friends and family. Mainly my 80 year old mother who is over 5 hours away. Today (11/15/20) I started getting the message below..

It would seem that TeamViewer thinks I am using their product for commercial use. This is not the case. How can I get this reset. All computers can be removed except for VernaLaptop, JudyLaptop, and KantorLaptop. All others are not important.

Thanks!

Thrasherrr

I recently started getting a popup saying I am using TV commercially and only have 5 mins when connecting. I am not using this commercially, I sometimes help friends and family with computer issues. Reccently I've been helping setup a friend's PC.

NONE of the pages regarding a ID reset actually work on the Teamviewer website, I'm getting a little fed up with it. NEVER had an issue with this program and I've been using it for years. If this doesn't get resolved soon, I'll be finding a new program that works.

Thanks.

rocoltd

For about a month now, my TeamViewer has been timing out every minute of having to wait for about 10 minutes of blocked connection time. Please help for until now, I have been an extremely happy customer for about 3 or 4 years.

BoiseDude

I got the dreaded "commercial use detected" message for a remote computer that I have attached to my personal weather station. I attempted to fill out the PDF form, hit the print the form command, and got the error "502 Bad Gateway". Dead End. What else can I do?

BobSmarvy

Yes, "Bad Gateway" when you try and reset. "Suspected Commercial use" ... going from my home to my in-laws home. No Public IP's except for the ISP. Gee, how is this commercial use? My mother in law has cancer and with the threat of Covid I'm not going to go over there and risk killing her and now I can't even help her with her computer issues because of this **bleep**.

visii77

I have no idea how to submit a support ticket because the link just has you going in circles; frustrating to say the least. So I am posting here instead. I have a free account so that my daughter can connect to my computer. She just tried to connect, and it says there is an issue with "partner" license and kicks her out after 5 seconds. What is the issue and how do we fix this?

EDIT: This message board is frustrating too!! Was missing the "Label" to post so I added it, tried to post again, only to get a message that I have to wait another 1m30sec. Jesus H Christ this is very frustrating, for the first time I am seeking help!!

EDIT 2: Attempt three at trying to post this!!!!! Labels are **bleep** stupid. TeamViewer is not winning any points with me so far.

Thanks.

phillips

trying to access the link https://www.teamviewer.com/en-us/reset-management/ and it does not work. The reset link gave a 404.

playab0yyy

Couldn’t have said it better myself. They only offer technical support to paid customers. Otherwise, you’re referred to the community. The lack of customer support/service is NOT appealing at all. Not gonna gain customers like that!

JadenQuinn

@jbarnett455 I think I'm having that same issue here. I can connect to many a computer in this house using many a computer to do so. To and from. The only computer that has this issue is actually this MacBook from 2010 that I put money into upgrading to 16GB of RAM and a larger HDD but then the fire nation attacked, AKA TeamViewer being sucky.

I only have the issue on the one laptop that is the most useful.

JadenQuinn

And for everyone in the future who's FUMING from this problem, go break a chair or something like I did, wait a few days, and come back and message. It's easier to try fixing impossible stuff now.

JadenQuinn

Hey, it won't let me reset it. I tried to and it just errors.

JadenQuinn

Me too. I had a mental breakdown over it, I wanted to just relax and watch a YouTube video on the big screen dangit. I've been dealing with this for the past month since that day.

JadenQuinn

So I started using TeamViewer at home around 4 years ago, but started using it much more starting 2 years ago. I use it every other day at least once for a few computers in this house, a few PCs and like 5 Macs. I do this due to the fact that I don't want to have to go up and down the stairs every time I want to make a change to preferences or an application or something, so I mostly use TeamViewer to fix that issue.

Until this happened.

I was doing whatever it is that I do, like relax and watch videos. I want to connect to my Gaming PC in my bedroom and control it (like a TV) with my MacBook (2010, like a remote for the TV) so I can watch YouTube on the big screen. I did this once before, but then once it stopped me right in the middle of browsing, telling me "Dude, get a license, we've totally detected commercial use on this computer and we're forcing you to **bleep** of the connection, here's when you can reconnect: 10:10", but when I try to reconnect after that time, it just pops up the same window again stating I have to wait. It doesn't even give me the 5 minutes at all, the connection doesn't even initalize all the way.

I earn no money from doing any of this and I am a 17 year old that does not own a business nor work, so I would really like to know how any of this is a pattern suspicous of commerial use, and how to fix this.

Thank you.

-jaden-

sinnerdragoon

I am with you. I used TV for a long time and I keep getting this problem. I have tried to reset it they even investigated once and determined I am not using it commercially but their system keeps detecting it as such. I am done with TV.

sinnerdragoon

I have done this several times and you have done nothing. I am constantly getting this and I can not use the program. I AM NOT USING IT COMMERCIALLY!!!! I am done with this **bleep**. I am not recommending this program to anyone ever again and for all the machines and friends that do use it I am going to tell them to stop using it. Customer support has been **bleep** and I am tired of having to deal with this. THIS IS NOT HOW YOU CONVINCE PEOPLE TO PAY FOR YOUR PRODUCT.

whywontthiswork

This is the same problem I'm having, very frustrating

Tanliel

I'm getting the same error on Nov 13, 2020.

Can we get someone to at least respond that TeamViewer is looking into the issue?

bormo

I also have been problems access the reset page (https://www.teamviewer.com/reset/) today 11/13/2020. Not sure if its me or TV. I tried calling TV, but since I use the Free version I was directed to the Community.Teamviewer.com page. Since I don't pruduce revenue for TV I understand that TV can't invest a lot if resources to my issue. Anything they can do to help is appreciated. When I was able to use the application it was great; not sure why I was flagged as a commercial user. Would greatly appreciate any help TV can provide.

daltonnic

I am definitely having the exact same issue. I got flagged (incorrectly) for using TV for commercial use so I wen to the site to do the reset, as they suggest, and the site doesnt work. Errors out every time.

whywontthiswork

My computer was incorrectly flagged for commercial use. I believe I need to reset my account using TeamViewer.com/reset however trying to reach this site from chrome, edge, Internet explorer, three different devices, and both Wi-Fi and mobile connections all get me to a page with a 502 or 504 gateway error.

I called support and they said no one else reported this issue and I should submit the ticket. They also suggested I should try TeamViewer.com/unblock but this website produced the same error.

playab0yyy

Had the exact same problem. I tried again after about 2 days and it worked. Teamviewer IT is a mess!

rocoltd

Mine is doing the same thing to me. If you get it fixed, could you email me the fix, please, at [personal info removed]. Thanks.

jb1974

I use teamviewer for work, so I have a license that is used for work specifically. I also have a personal account that I use to support my personal pc when my kids have an issue etc...

Now I'm getting a message stating "You license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade you license."

Tells me I'm locked out for a good hour and I was able to be connected for about 2 minutes.

Having a commerical license and a personal license shouldn't be a problem. I guess the issue was that I connected to my home PC via the work license recently maybe?? How can this be fixed? The commerical license belongs to my work so I'm NOT going to add my home PC to it and potentially give my co-workers access to my PC.

KevricDB

Same here. Show I have non-commercial license, but still get the commerical use pop-up and disconnected after a couple of minutes. Received an email saying it had been fixed. Still had same issue. Sent them a 2nd support ticket and then got a form I had to fill out confirming that I don't use it for commercial use. Haven't heard back from them and that was 2-3 weeks ago.