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Commercial use - Connection time out

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Comments

  • Why would you consider it commercial use if I connect to my home pc from my work pc? I use team viewer to connect to home pc while at work on my breaks to browse the internet in what way is that considered commerical use? To me that is private use I could understand connecting to my work computer from home as commerical use but using it to browse the web on my home pc I'm sorry but that is not commerical use. I keep getting the commerical use detected popup and I don't think it is accurate. In the commercial use vs private use post it states connecting from work pc to home pc is commercial use but does not give any reasoning behind the statement as to why Team Viewer considers that use case as commerical.

  • P_C1
    P_C1 Posts: 0 Newbie

    Added trusted device, TWICE, still keep getting “Connection blocked after timeout” – please assist.Added trusted device, TWICE, still keep getting “Connection blocked after timeout” – please assist.

    Added trusted device, TWICE, still keep getting “Connection blocked after timeout” – please assist.

  • hutch10
    hutch10 Posts: 0

    I am a private user, using TeamViewer to support my 94 yr old mother when needed. In the past, I was able to Remote Control using Password to either fix issues or watch her workflow. Lately, I can only connect for one minute before getting logged out and receiving the following error. Help!

    Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until hh:ss.

    Being retired, I cannot afford the month fee. Is there a work around or a pay as you go plan for private users who only need occasional remote connections?

    System: Windows 10 home on both computers

    Team View Version: 15.15.5 (32-bit)

    License: Free

    My Location: Germany, my mother's US

    Tried: NordVPN using US and without using local Mannheim, DE IP address

  • jellyatt
    jellyatt Posts: 10 ✭✭

    Problem solved - although I was only getting the 1min timouts I sent all my id's to get reset and now "Eurika" every think now works . Thank you Teamviewer

  • D3aglan
    D3aglan Posts: 0

    Although I have not been using the site much , Teamviewer keeps telling me I have "timed out" . I don't understand.

  • LAGASS
    LAGASS Posts: 0
    hello, you have limited the access of your version to a limited time while not using it for private purposes. Could you give me back a normal access. Best regards
    


  • Zeldaguy
    Zeldaguy Posts: 2 ✭✭
    edited March 25

    I can connect and it disconnects after 1 minute stating connection blocked after timeout.

    Your license limits the maximum session duration of a partner, immediate reconnects are blocked. P{lease try later or upgrade your license.

    Connection to this partner will be blocked for 1 minute.


    I have restarted both host and remote computers and restarted the Teamviewer service


    This is a private installation for non-business use and just to manage one computer to another via my phone or from across the room as i have 2 machines. I Have NEVER used this for business use and this just started today as I was using it last night


    Please help?

  • Grandvell
    Grandvell Posts: 1 Newbie

    Connections to and from this computer have started timing out after about one minute. My license is a free license. I believe i need a reset on this computer.

  • mcp4re
    mcp4re Posts: 1

    why do I keep getting cut off after a few min, I am on the free viersion

  • robertdeering
    robertdeering Posts: 1

    Both computers connect and are then thrown off. Why?

  • robertdeering
    robertdeering Posts: 1

    Why was I warned? I connect my home computer to that of a relative and have done for many years. What has changed?

  • Merlin309
    Merlin309 Posts: 1

    I just updated to the current Ver 15. After connecting, the session shuts down in 60 seconds with a timeout message. I do Not see any message about 'Commercial Use' being suspected. I have completely uninstalled and reinstalled twice on my computer with the same result. Both my computer and the one I am trying to connect to list the version as 'free - home use'.

  • schmaltzy82
    schmaltzy82 Posts: 0 Newbie

    My account is having the same problem. Free, personal account with only one home computer I connect to. Logs me out within 1 minute every time. How do I get the account reset?

  • Airicd
    Airicd Posts: 1

    Somehow how my account has been flagged as trying to scam TeamViewer by not paying for a license for non-commercial use. I've always used it as a way to support my parents and other family members, not for work. I did at one point load it on my work computer so I could support my Dad when I was at work. But I removed it long ago. Now I can connect to my dad's computer without issue, but when I connect to my mom's after 3 minutes it disconnects and won't let me connect for another 10 minutes. Not helpful. Is there any way to fix this issue?

    Thank you.

  • Sithabile
    Sithabile Posts: 1

    Your license limits maximum session during duration to a partner, immediate reconnects are blocked.

  • Tom_87TR
    Tom_87TR Posts: 1

    I am having trouble suddenly here using my free account. It times me out almost immediately saying i have reached my time limit. Says i may need to buy teamviewer.

    Help

  • Brandoaz
    Brandoaz Posts: 11 ✭✭

    I have and use a free teamviewer account to help with technical issues for my family, I don't use it that often.

    Today my mother messaged me that she was having an issue and needed some help so i logged in, within 15 seconds i was logged out and presented with a dialogue box:



    i waited until the time prescribed was over and attempted to log in again. I was met with a new dialogue box with a new time a few minutes later. This continues.

    Can you explain what has happened? 

    Is the free version no longer usable for personal non commercial use?

    please advise

    Thank you

  • Brandoaz
    Brandoaz Posts: 11 ✭✭

    Good day: I have and use a free teamviewer account to help with technical issues for my family, I don't use it that often.


    Today my mother messaged me that she was having an issue and needed some help so i logged in, within 15 seconds i was logged out and presented with a dialogue box:



    i waited until the time prescribed was over and attempted to log in again. I was met with a new dialogue box with a new time a few minutes later. This continues.

    Can you explain what has happened? 

    Is the free version no longer usable for personal non commercial use?

    please advise

    Thank you

  • cmg2
    cmg2 Posts: 0

    The reset link is not working. It does not generate the PDF.

    Reset Management - TeamViewer

  • gjanken
    gjanken Posts: 5 ✭✭

    I only use the free version of TeamViewer to help my 95-year old mother. Just lately my sessions have been terminated after only a couple of minutes. What do I need to do to get back to the unlimited way it was. I do NOT use TeamViewer for any commercial purposes whatsoever.

  • Big_Banana
    Big_Banana Posts: 0

    Sent in the form and receive an email saying I was all set days ago, but I just got a Timeout and blocked again.

    Seriously, what is wrong with this company?

  • ralnavman
    ralnavman Posts: 4 ✭✭

    I've been getting this since the 22 March. I only use it privately on 3 pc's in the home and all the installations say 'free license'. What do I need to do to be able to use Teamviewer? Is there some sort of reset request needed?

  • jenniferklot
    jenniferklot Posts: 1

    I'm having the same problem - use it to help my mother with her computer problems - daily - and I'm getting timed out after a minute. I get the same message about being blocked and am unable to reconnect.

  • tom_mcbroom
    tom_mcbroom Posts: 0

    After connecting with a partner the sessions times out after a few seconds

  • kamak53
    kamak53 Posts: 1

    today is the first time since I got team viewer over 10 years ago that I keep getting a message that I have timed out. how do I stop this

  • thewilliams93
    thewilliams93 Posts: 1

    I'm getting timeout notices and that I have to buy a commercial account. I have used for 10 years and never, not once used it in a commercial purpose. I use it to help my 80 year old relatives get on Zoom calls. If you don't want free users, then come up with a non-commercial pricing mechanism. HELP.

  • DataGeek
    DataGeek Posts: 1 Newbie

    Hi folks, still trying to solve my free TV Disconnect issue. I uploaded the reset form, still no joy, but now I think the reason why is because I think? my issue is the PC I am trying to connect to vs my own local pc? TV connection requires both a source and destination device, my local PC can connect via TV to another local PC without a quick disconnect failure. I entered my local PC's TV ID because I was seeing the disconnect. I really don't know which client is causing the connection failure. The form I filled out only has a field for 1 ID? I guessed it was supposed to be my local id! Now I think it should be my 92 year old dad's PC's TV ID that is the culprit. Yuri asked me to submit a form to address. THE PROBLEM IS THAT NOW I CANNOT EDIT THE FORM!? When I click on download the form (to edit the form for the "apparent" correct Id) it downloads my original form already filled out with the incorrect ID. PDF's are the only file type allowed to upload. Editing a PDF can be problematic, My trusted method using Google fails, the PDF encoding via TV appears incompatible with baseline Adobe PDF. Do I really need to drive 200 miles to author a reset form on my dad's computer? Can you say more about the apparent issue of which client is at fault? i can't author the form in the 30 seconds before disconnect.

    HELP!!!! TY!!!!

  • G_Rex
    G_Rex Posts: 0 Newbie

    This is clearly a problem with some change TeamViewer has made. Based on the increasing frequency of similar timeout issues (I'm having the same problem) they've either changed the way they identify "commercial" users, creating a ton of false positives; or they've changed software in a way we're not privy to which has cascaded into these problems. From Teamviewer on a blog post:

    "TeamViewer compares your usage patterns with typical usage patterns of free private users and with typical usage patterns of business or enterprise users.

    Please excuse, if the suspicion of you using TeamViewer commercially might be false - a so-called false-positive. We know that there can be cases where the usage of the software might be broader, more intense but still totally private."

    I suspect it's an AI, since my usage pattern has not changed in the 5-6 years I've used it. Mostly use it to remote to my personal computer, from my personal laptop.

    They seem to have broadened the definition that even if you're connecting 2 private devices for personal use, if you happen to do this over a work network, they *may* claim commercial use. Difficult to tell their interpretation

  • Anderstone
    Anderstone Posts: 1

    Is team viewer free version no longer a thing? I recently started getting messages saying that I cannot reconnect until a specific time ... when the time comes I keep getting a new time further in the future. I only use team viewer to control my stereo system on a computer in another room. If this is no longer allowed, please just say so. I"ve spent several hours trying to resolve and get nowhere fast. Please advise.

  • G_Rex
    G_Rex Posts: 0 Newbie

    Just remember, Apple and Microsoft both offer Remote Desktop solutions. I recall Microsoft's not being as easy/elegant as TV, but $50/month is a big No for me.