Commercial use - Connection time out

Super frustrated with your software. Randomly get flagged for what? I have only one desktop and an android device with Teamviewer, not currently employed due to Covid... was at a job interview this morning and needed my resume, tried to remote in and get blocked for Comercial use??? Since when and for what?? I have been using Teamviewer for 10 years... then I get back to my computer and you wont even let me log in for this stupid reset web page you randomly came up with, then you wont let me reset my password saying I need to check the box which doesn't show up providing security that, I am who I am, even though at the bottom corner of the webpage it shows protected by Captcha (meaning nothing needs to be done and is exactly why there was no "I'm not a robot check box"), then you make my Re-trust my device... the only computer I have.. like ten times and still tells me it's not trusted... then you tell me too many failed login attempts and I am locked for X amount of time.. when all I have done is tried my original password twice and clicked the reset password link.. using latest Chrome.. not using incognito.. nothing has changed.. still got plenty of cookies from Teamviewer some of which have been sitting there for years... have had the same password for most of the ten years I have been using the product... Over an hour now trying to figure out how to fix this which is horrible evidence of someone playing god and clicking stupid buttons on your side for what? all in the hopes of getting $300 a year from me for one desktop computer? You are kidding right?? No support other than community forums??

Super super frustrated.. will be uninstalling.. honestly right now.. having been in IT for 30 years I cannot wait to find an employer using Teamviewer so that I can recommend against it be placed on my yearly budget.. simply because all of this spells poor administration and why would any employer want to potentially go through this with their admins who likely only remote into something for emergencies, only to find out someone at your company has failed big time and we would be dead in the water.. DONE

Just in case anyone also needs this: [removed per community guidelines]

My account is ranged as commircial. How to reset

So i went through the process of resetting my ID as i though that was the issue reset, which went fine and i received the email that i had been unblocked .

i connect to a number of family members PC to manage.

i am able to connect to all of them except, one, my Mothers, where in i am still timed out after less than a minute. She never has anything but an incoming connection from me and again this is completely personal i do not use teamviewer in any commercial way.

So i thought perhaps they have mistakenly identified her ID as commercial use so i started the process as i was told to resubmit her ID, the issue is, when i log in i am told the "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

i cannot add or indicate her user ID and she is far from capable of doing this herself from her computer , especially since i cannot log in to help her.

Any suggestions?

Install the remote app from Microsoft store, it probable is a temporary fix but it works for now. You can sign into the app and it retains partner ID's

You don't need a printer or a scanner, the pdf just gets downloaded to your download folder and you direct the next step to that folder. But you are correct it probable won't resolve the problem. Install the app from Microsoft store and sign in , it seems to work for now .

After several years of helping maintain my 92yo mother-in-law's older Compaq laptop (Windows 10), about a week ago it started timing out after maybe 2 minutes. In the midst of the Corona virus isolation, we've been using TeamViewer to help her order her groceries online. It seems to be the only computer on my list of family members that this is happening to.

I'm getting the same result, i help my parents and relative for free but know I can't due to this limitations and I don't know why, I'm looking for a different solution in the meanwhile

I also have the same problem. Anyway to resolve this?

Think it is time to Shelf teamviewer and look to using **Information removed as per Community Guidelines** seems to currently do what I need to do to help family and firends

With this problem going back more than a week ( I went back more than 10 pages and stopped on the 16th) it seems that TV would at least acknowledge the problem... I realize Covid has most people out if the office, but this seems to be a software issue. So it should be able to be addressed from ANYWHERE. Why is there not AT LEAST some word that they know and working on it.

I did go to Microsoft store to down load the app and it seemed to work. Problem is, my use is transferring files between my HOME computers and laptop 90% of the time. Can anybody recommend a program for this. Since Windows has blocked home versions of setting up home groups, TV has been a great thing.

This has to be a recent issue, I've started experiencing the same problem in just the last week or so. In less than 1 minute I'm "timed out" while connected from my phone or other PC in the same house/private network. Is anyone from TeamViewer actually reading any of these posts? Asking for...... well, everyone apparently.

I have the same problem trying to communicate with my second computer. What is going on? I may as well not have this at all if it will not give me time to transfer files and do other such things.

I'm having the same issue. I contacted support and they won't help anybody with a free license. The guy I spoke with suggested I go to teamviewer.com/reset. I proceeded through the steps and it's been three days. They still haven't reset it. I'm going to try it again.

Edit ---- Ah, I forgot to do something. Follow the directions and print out the PDF file, sign it, and scan it back in to send it to them. I'll let you know if this works.

After the latest update session can last ONLY UNDER 1 MIN...where is the fault, and how to correct?

I have the excact same problem, I'm trying to help my parents(over 80), that live on the other side of Norway, but get disconnected after 1 minute.