I have the same problem. My home computer is 1000km away from my travel laptop. I don't do any commercial use. The remote times out in 1 minute. I only use TeamViewer to access files on my own computer. I don't get a "commercial use" message on either computer. The remote just times out. TeamViewer team PLEASE HELP!
Having exact same issue here - If anone gets solution let us know
In the meantime I will play around with **Information removed as per Community Guidelines** and see if that does what I need
I dont know if I have resolved it, but i opened this webpage: https://www.teamviewer.com/en/reset-management/
You have to make a pdf, where you state that you do not use the program comercially, and the you must sign that and upload it. And they will contact you within 2 work days. So I hope I solved it :-)
Having the same issue. I have not used the app for a couple of weeks sue to this problem. Is there a way to correct?
This must surely be a technical issue - any hope of an answer on this from support?
I'm also having this problem. I use team viewer from two computers in my house to connect to another computer in my house which is hard to access directly. Interestingly, the timeout problem seems to only happen when connecting to 'computer #3' from 'computer #1'. 'Computer #2' doesn't seem to time out. The only difference is that 'computer #2' is logged on under a local windows account than #2 and #3. I checked the settings on the remote computer where the management sessions are timing out and it's set to not timeout. I'm not receiving any indications that TV thinks I'm using this for commercial purposes.
I've been using TV personal for several years and this problem just started a few weeks ago. It's a great product, but not currently useable for my purposes. Help?
BTW- Is this monitored by TeamViewer support? If not, I'm not sure what use this support forum is.
One more thing: TV creates a log file which is accessible from the 'extras' menu selection.
My log shows these entries indicating a timeout, but without any reason.
2021/03/27 11:07:48.022 7828 2588 S0 SessionControl::TerminateSession: Session termination reason SessionTimeout
I am having the same problem
Hi, everyday teamviewer disconnets me because with this message "you are using it for commercial use". It's not true because I use it to connect to my mother phone and my father computer.
Why? What possible do?
I'm register user that for years has used TeamViewer in educational area (University) and also to help relatives and friends with their computer.
Recently (and once more) the teamviewer cut down the communication at 1 minute appx. I am not using it for commercial use.
Please, could be so kindly to allow me to continue using it?
I found a solution on youtube that worked for me
I cannot post links - but search "How To Fix "Connection blocked after timeout" On Teamviewer (2020)"
The process took 20-30 minutes but so far I have been connected thru teamviewer for 45 minutes now with no issues (Before this I could only stay connected 10-20 seconds.
I don't know how long this will work, will I have to re-do it occasionally? Not sure.
TeamViewer has "sort of" acknowledged the issue. My suspicion is they've made a change that has caught plenty of abuse but also created "false positives".
Explanation and solution are here: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1
tl;dr - you need to fill out a form and send it to them to request your ID be "reset" - it takes a couple of days (sigh) but really isn't that hard. You give them your TeamViewer IDs and tell them how you're using T.V.
I needed to reactivate my team viewer ID because I am getting a timed out message. I followed the steps of going through the reset management. I am at the point where I have to download the PDF form, sign it, and scan it back in. However, when I click to download the PDF it gives me error message and the PDF cannot be downloaded. I switched browsers to see if it was a browser issue. Any support? Thanks!
Anyone else having disconnect after a few minutes online with a remote? I'm using the free version
i am having the same problem and i open ticket as well, not yet responded. can anybody help me please how to fix this ? i already cleaned and reinstalled.
free version disconnects after a few seconds. i only connect to one pc
i was flagged for commerical got that fixed now dc after about 20 seconds
Hi - I also just started having this issue also, I am connecting to one of my personal computers.
I was not flagged as a commercial account, Just a timeout a few minutes into a session
yea i was under commercial got that fixed now 2 days later it times out after 1-2 mins. its only personal and family computers i connect to
Same here. Trying to help my 99 year old grandmother with her computer and it won't let me connect. How do I even talk to support here?
Same here. I have a free account that I use only to check on my home computer from my work computer.
I did not had any "commercial use" message, it justs ends the remote access after a few seconds. The message is "Your TeamViewer session has timed out and will be closed.". If I try again i get a different message, sayigin that connection was blocked after timeout and I had to wait until a certain time to try again. But I actually need to wait much longer, in order to connect again, and then just for a few seconds again.
Me too has anyone gotten this fixed?
@veryounique they are looking for the ID that is a NUMBER
Open teamviewer , on the left side click "remote control."
In the Box on the left is Your ID( below that is a password)
install the remote app onthe remote machine or local, or both?
i have all that information, the issue is i cannot add that ID or start another ticket so to speak because the system is recognizing ME being logged into teamviewer and already submitted( with my ID)
I had the problem of 1 minute timeout. Never saw a message about "commercial use" on either the host or remote but I filled out the PDF form and sent it in. In less than 24 hours TeamViewer reset the remote license and now it works again at least for a 5 minute test. Hopefully the fix stays.
After many years of using TeamViewer for personal use I still love it and I hope everyone is able to get their problem reset and continue to use the program!
I have started the PDF upload process to prove I am a non for profit user but the PDF button doesn't activate. I have the pdf on my desktop.