Commercial use - Connection time out

I went through the ID reset process, they answered and acknowledged

"Dear User,

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

..."

And still times out either right away either after 1 minute and cannot connect back. And same here trying to fix my elderly father's computer, the only way he can communicate with the world.

Having same issue here. Very Frustrating! Had to use a competing product just to Remote In. A serious Bug! Please Fix!

Hi Teamviewer,

Thanks ever so much for continuing to offer a Free account for non commercial use. I'm a Raspberry Pi hobbyist and love the clean access I get through Teamviewer. I recommend Teamviewer to everyone.

BUT this month I accidentally left some connections open for a long time. I did not know there was a connection time limit on the Free account. Is this new? Now I'm locked out of my Pi's as Teamviewer has been my only connection method.

SUGGESTIONS to make life a bit easier for Free users

• Warnings that your running out of connection time. Or a countdown timer on the console?
• Allow a short connection time such as 3 minutes or 5 minutes. Enough to fix a Wifi connection or enable SSH login.
• Tell us there's a time limit? Perhaps on the "Free for Personal Use" page? I still don't know what the time limit is. I read 17 hours a month somewhere.

Thanks,

A long time user that's normally very happy with your product.

Same issue here.

I'm using to help my old parents, and locally in my house to do short connections for restore my computer or similar.

Sometimes transfer a few files to my laptop.

How can restore more than one minute connection????

The company " TeamViewer" blocked me from Oct. 2020, because they think I'm using it as a commercial user.

I'm helping my bother in law in the US with his shortage of computer knowledge, but " TeamViewer" thought in using as commercialy.

I signed TeamViewer's " Declaration of private use" on Oct 20, 2020, and email it back to them, until now March 28, 2021, still no answer.

I email them maybe 5 times, I do not think anyone cares about my case in this company

Does anyone have any solution to this?

Cannot connect - get message that partner connection is blocked -

I'm having a problem with one of my devices, when I try to connect to any device the session ends in less than 1 minute.

Been having this issue for 2 days now. Very frustrating.

[removed per Community Guidelines]

I've not had any issues with TeamViewer until just a few days ago. The TeamViewer iPhone App gives a "Session timeout! You TeamViewer session has timed out and will be closed" after only a couple of minutes.

When I try to reconnect it says "Unable to connect A connection could not be established. Connection block. You reached the maximum session duration to this TeamViewer ID. Please try again later." 2 minutes is barely enough time to establish a connection let alone find and start a Windows or PC game update. But what makes this odd is that it only happens when using the iPhone App.

I use TeamViewer to do remote updates to my gaming PC and my personal backup/NAS/Plex computer when I have free time at work. This doesn't happen when I connect to my backup computer from my game computer. It only happens when I use the iPhone App.

Is there some new bug with the app? Or is it because it's something new to personal accounts? I'd gladly subscribe to a personal account subscription if there was one. But $50 a month for a business subscription for someone who doesn't use it for profit or business and is only something they use just to checking on personal PCs seems quite a bit overpriced.

Same problem with my account. I get kicked out after just about a minute on a remote session. I use this product to support my family's computers, and this problem makes it very difficult to assist them. This occurred about a month ago and then just suddenly started to work again. What is the problem???

What I find unusual about this is that for me it's only the iPhone App that is having the connection timeout issue. If I connect to my Plex/NAS backup computer via my Windows 10 Gaming PC it never gives a session timeout. It's only the App on my iPhone that does it. Even when I am not using VPN and I'm on my home network

Original: "Hopefully, this will help narrow down the issue for everyone. I can now confirm that session kicked and the connection blocked issue only happens when using the Apple iPhone TeamViewer App. Running on an iPhone XS iOS 14.4.2 and the iOS version before it.

It only kicks the season when using my iPhone and gives me the messages I screenshotted above after only 1 minute. I can confirm the App is the only thing having the issue. I tested that by immediately, (after the session was kicked,) loading into my Plex computer using my gaming PC, and then tested it again loading into my Plex Computer using my Amazon 2018 Kindle Fire HD10 Teamviewer App. Both connected and stayed connected without issue. While the iPhone App would not allow it to reconnect. I was sure to close the connection before trying to connect with each device to avoid multiple sessions being the issue.

So that leaves no doubt that the issue has something to do with just the iPhone App. As it is the only one getting a session kicked problem.

It's a rather unusual issue. Perhaps it's the App support team that needs to be notified? I was unable to locate any ID number to include on my noncommercial use ID reset request when I submitted it the other day. So I have no idea how that would even work. I would like to note if it helps that I am not using the TeamViewer QuickSupport App on my iPhone. As I have no reason to share my iPhone screen. I am only using the Teamviewer: Remote Control app via my iPhone to try to connect to my Windows 10 computers I have at home."

Edited:

After looking a lot closer and realizing my mistake of overlooking it. I finally found the ID number hidden at the bottom of the settings screen on my TeamViewer iPhone App. Submitting a request for ID reset again. If anyone has a similar issue. It may just be a single device ID having problems.

I use my iPhone to update my gaming computer and check on my Plex computer when I have free time from time to time at work. I sometimes use a VPN (since I am on an unsecured network most of the time) that perhaps it thought I was using it for business.

Dear Teamviewer

I am a member of yours as Renato ** Removed due to Privacy ** (ID teamviewer:** Please do not post your TeamViewer ID **) and again when I log in it tells me that my session has expired and does not allow me to connect with my friend in private mode and not for COMMERCIAL USE. in the past I have already had this problem and you have kindly solved it. I ask you to verify precisely that my connection is not CONTINUOUS OR DAILY OVER TIME and is indeed private and not COMMERCIAL. Thanks in advance for your intervention to resolve the problem and best regards

Renato ** Removed due to privacy **

Please please please help i mostly use the TeamViewer to set up services for sunday and the weekend is Easter and i have 4 services to do.

I am being timed out in 30 seconds and am unable to re-connect.