Remote Access License Showing as Free
I paid for a Remote Access this week, activated my license, and was using it for 2 days. Since then, when I log in, it shows that my account is a free account and keeps booting me out. I have double-checked that I am actually logged in and unfortunately the Teamviewer Management Console somehow shows that I have a paid Remote Access license but - somehow - that my account is also a Free account. The paid license has not worked in about 30 hours.
When I discovered the problem and couldn't find a solution, I submitted two tickets to the support portal. Haven't heard anything back yet. Any suggestions?