Commercial use - Connection time out

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Comments

  • why am i being timed out ?? need help

  • After Logging in to my remote PC I am terminated after just a couple of minutes. Why am I being

    logged off after such a short interval??

  • MShoeb_Hasham
    MShoeb_Hasham Posts: 1 ✭✭

    good morning, i have an account on teamviewer, it happens that when trying to access other computers, namely 3 raspberry pi, he does not let me. or rather the connection blocks. I think it’s because he says I’m using teamviewer for professional use. But it's not the case. I only call Pi once a month to update a few times. I use the teamviewer for personal use only. how can I resolve the situation. I needed to access the pi to update the April times. the pi are connected to televisions that show schedules.best rgds,

  • Robibadabi
    Robibadabi Posts: 1 Newbie

    I've been using Teamviewer for many many years for personal use only and today started getting """""Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 13:28""""" When I try again after said time it comes up again but it's 1 minute more for the time. I went to check prices and GULPPPP!!! I can't believe the prices. I only use it to log into my PC's and raspberry's in the house to monitor my 3D Printers and IoT devices that are outside or in the basement. I would definitely purchase a license if they had a personal use "Price Point".

  • OLIWIA
    OLIWIA Posts: 0

    Hello, I am private user, I've registred my email, but I can not use TeamViewer for free anymore. 

    Can You please maybe help me with this problem?

    I've tried to reinstall teamvier for first,

    I've tried to buy license, but I am not company and your system didn't let me in too :)


    Thank You for your help

  • murfjs
    murfjs Posts: 0 Newbie

    Robibadabi. Please forgive me for being one of the "yes, me too" peoples. But am having the exact same issues as well. And rather than create another post stating the same, hopefully I can monitor this post and, if we are lucky, sooner than later we might both get a resolve. My only difference is I use mine to help family members (I am somehow the volunteer IT guy) and occasionally move files from one personal pc to another personal pc when storage becomes an issue. Thank You, murfjs

  • Marylynne
    Marylynne Posts: 2 Newbie

    after I log into my partner computer I keep getting kicked out after less than a minute.

  • mcburwell
    mcburwell Posts: 1 Newbie

    In the new implementation (since 27Mar21), is it possible to validate that I am using TV for non-commercial, private use and therefore be allowed to use it without payment in an unfettered way?

    TV's has just-implemented V15 (and auto-upgraded me) as well as new automated actions against unpaid commercial use. I have been an unpaid user for four years, employing TV to check cameras at our weekend home from time-to-time. This is very cleanly "non-commercial, private use."

    However, since 27Mar21, upon remotely connecting, I receive a message saying TV believes I am using their software for commercial purposes and I will only be allowed 5 minutes' use. TV then automatically breaks my remote connection 30-60 seconds after it is established, accusing me of employing the system for commercial use.

  • Marylynne
    Marylynne Posts: 2 Newbie

    I don't understand why I'm getting kicked out of my free non-commercial use TeamViewer after less than a minute.

  • MrSzymon
    MrSzymon Posts: 1

    I've been using TeamViewer free for many years for my personal usage to control mini pc's on my telescopes. For the past few weeks it seems my 'timeout' has been set to 30 seconds without retries. Literally I can connect for 30 seconds and then it disconnects, and trying to connect again gives me this message:

    I have a confirmed non-commercial license, which has been explicitly set by TeamViewer Support as not commercial.

    What can I do to make it work?

  • life777eternal
    life777eternal Posts: 1

    Hello, last year I had a message appear saying that "This software seems to be used in commercial environments. ..." when it's really not a commercial environment. Now all the TeamViewer connections are being disconnected after five(5) minutes or less.


    Then after that appeared, there was a "Session Timeout" message:

    And then an "Unable to connect" message:


    Is there any way that this can be fixed so that I can help friends on their computer again from home?


    Thank you.


    The blokes at the TeamViewer phone support won't talk to anyone without a paid license. Which is $730.80 per year, at the minimum.

  • life777eternal
    life777eternal Posts: 1

    Hello, last year I had a message appear saying that "This software seems to be used in commercial environments. ..." when it's really not a commercial environment. Now all the TeamViewer connections are being disconnected after five(5) minutes or less.


    Then after that appeared, there was a "Session Timeout" message:

    And then an "Unable to connect" message:


    Is there any way that this can be fixed so that I can help friends on their computer again from home?


    Thank you.


    The blokes at the TeamViewer phone support won't talk to anyone without a paid license. Which is $730.80 per year, at the minimum.

  • MrSzymon
    MrSzymon Posts: 1

    Hi,

    My message was moved to this post, but I think it was moved incorrectly. I am not getting “commercial use detected” messages. Like I wrote, I am a confirmed non commercial user. I used to get commercial use detected messages, but I registered (sent a signed sheet etc) and the message I receive (as per screenshot) is nothing to do with “commercial use detected”.

    any help available?

  • KenHill
    KenHill Posts: 2

    My session starts and runs OK for about 5 minutes then I get a popup; The title of the popup is "Sponsored Session" and says "This was a free session sponsored by www.teamvierer.com" and it quits

  • BillS92787
    BillS92787 Posts: 0

    I get the same lovely message filled out the form and everything and still the same song and dance. Teamviewer use to be good but this **bleep**! I rarely use this connection and it's for connecting from my phone to pc and maybe 3 other personal computers. ZERO COMMERCIAL USE but no way to fix it even after signing the form and sending it in I've heard NOTHING from TeamViewer on this. Time to look elsewhere save yourself the headache and just google another program.

  • StevenEd
    StevenEd Posts: 1 Newbie

    TemaViewer, which has been rcok solid since December, is not working today. My use case is --

    * use free version

    * service running on a windows computer

    * access the remote service from the TeamViewer app on a Mac OS system

    Today, every time I connect the remote system display is visible. Within 30 seconds an error window is displayed that says the session has timed out. When attempting to reconnect I get a message that I cannot reconnect until a certain time. This time value is wrong in that I cannot reconnect for 5 or 10 minutes. In which case I can connect but I get the same timeout error.

    Attached are screenshots of my error windows.


    Cheers


  • amandafro
    amandafro Posts: 0 Newbie

    Ive been having the same issues !!!! I am not happy

  • twnorth
    twnorth Posts: 1 Newbie

    when i connect to our church projection pc the session times out after about 30 sec and then closes.

  • OlegAR
    OlegAR Posts: 1 Newbie
    edited March 2021
  • OlegAR
    OlegAR Posts: 1 Newbie
    edited March 2021


  • MrSzymon
    MrSzymon Posts: 1

    It's almost as if they want to get rid of their free users, no?

  • cdry
    cdry Posts: 0

    Hahooooo! someone to answer, the problem is not solved for me or anyone else ... it is not a solution that the company is silent and does nothing. what kind of communication manager do they have? the whole thing is frivolous.

  • Jayjay70
    Jayjay70 Posts: 0 Newbie

    Hi, I'm using my Teamvies to connect my iMac and laptop to mu HamShack PC This is purely for my own convenience, so I do not need constantly walk different rooms.

    Also I use Teamviewer to maintain my 72yr's old dad's computer in different town.

    Why do I get disconneted after minute or so? This started to happen just maybe two/three weeks ago.

    Br, Janne

  • br1an0hara
    br1an0hara Posts: 0 Newbie

    I've had a Personal Use account since 2011. Now it has been restricted. I have completed the Reset-Request form and despite ensuring all fields filled, clicking the Generate PDF button does nothing - therefore I cannot submit the request. Can anyone suggest how I can resolve this, please?

    😒

  • Chappy6975
    Chappy6975 Posts: 0 Newbie

    Ok perform reset as described with link on Esther's blog, even after you get email that account is reset it takes a few more days to work. In the mean time download Team Viewer app from Microsoft store

  • BB63876
    BB63876 Posts: 2 ✭✭

    Going on a month now and nothing from TV, which ensures they will never see a dime from me. I have no problem paying for good software, and like many other users have stated I would have gladly paid for longer limits / better support if there was a reasonable 'personal' tier.

  • austin8356865
    austin8356865 Posts: 1 Newbie

    I have been using the free version of teamviewer for a few years now, and this is the first time I have seen this error. But I cannot connect to my remote pc for longer than 3 minutes. From what I have read, this is happening to others, and there is no easy way to get ahold of teamviewer, so you have to ask this question in the forums.

  • jjwillis39
    jjwillis39 Posts: 7 ✭✭

    Why time out auto under free session

  • slingshot202
    slingshot202 Posts: 0

    I'd like to add myself to the list, but I have found something interesting.

    On my home personal PC I am connecting to the remote devices and it keep saying my "free sessions has eneded" then I also got the messages about the block.

    Now on the other side of this, I can connect to these units on my phone and I did not experience a time out, same router. I also utilized my mother's computer which I usually remote to, to connect to another one of my remote PC's in my house and it worked w/o issue as well. So, what gives?

    I think I am going to unistall and re-install.

  • gmxx
    gmxx Posts: 0 Newbie

    Just for the record requesting a reset via the PDF link -> sign -> upload ... does not work. I did that, got the email that my ID got reset and ok to use for personal. It didn't work, still got disconnected randomly either after 5 sec or 1 minute. So I just submitted the second round of reset request, see what'll happen.