Commercial use - Connection time out

Same here. Customer services has fallen apart of late. I only use it to look at another PC upstairs a couple of times a day at most and for just a few minutes. It keeps accusing me of commercial use and timing me out after a minute! I followed the instructions to re-instate my account and it was ok for a couple of weeks then reverted. I emailed Customer Service twice but no reply. They used to be really good at replying. What is going on Teamviewer?

What causes the system to timeout for a personal connection?

It looks like we are all in the same boat. Same issue here 30-60 seconds and then connection closes and I'm kicked out. Uninstalled and reinstalled numerous times same issue. Is this to get us to purchase the commercial version?

I have received the following error "Connection blocked after a timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked" when helping my elderly grandparents with filling out their medicare applications. How do I reinstate my access using my free non-commercial license? I cannot seem to find where to contact Teamviewer support to submit a ticket. I can show pictures of the personal computers I am trying to control to help my grandparents. My free non-commercial license is being used for personal reasons only and yet I am blocked out.

I have a personal license only. I'm literally trying to connect to the computer across the room and it keeps kicking me out. Anyone know how to fix it? Thanks

Same. Literally have never used it for anything other than getting help from a friend or vice versa, and connecting with my phone to access files while out and about.

I am having the same issue and am using the application for the same reason. I'll bookmark this thread to see if there is any resolution.

I get the same only work on my family computers so what's up Teem Viewer

Got me too. This is the second time in the past year this has happened.

Honestly for non-commercial use I'm just going to swap over to **third party product**. I'm tired of dealing with team viewers **bleep**.

I am still interested to know if anyone has an answer to my question.

I have the FREE version which I DO NOT use for ANY commercial reasons. Mostly I use it to help a friend who is legally blind and lives 1000 miles away. I have been using the free version for over 10 years and never had a problem until the last month. Now, every time I try to log on to help my friend, I connect, and then 20-30 seconds later TV disconnects and show a "session times out " message. I have uninstalled and reinstalled it; did not help.

What the heck is going on?

By the way, I am 77 years old and I do not nor ever have used TV for commercial use.

I only use free version to access my home computer for files remotely and the session keep closing out

Clearly Teamviewer either ignores the forums, can’t be bothered to respond or are so busy trying to fix what ever the problem is that they don’t respond. Anyway, I think trying to resolve this vis the forum is a waste of time. Have a look on the support page and call them tomorrow when they are open. I tried to send the ‘I’m playing Fair’ form, but it asks for your postcode and them rejects a U.K. postcode because it is not only digits.

This is happening to me too - haven't used TV in a while but now sessions get disconnected after about one minute. I've been a TV user for years.

Hello Support. I have filled out your "reset my id" form 3x now, and i have gotten back 3x that my id can been fixed and the incorrect flag removed. Today was the 4x time i have tried and it is still broken. I am following all of your rules, i am not a business. I am connecting to me literally across from me in the same room, not commercial nor work related. Please do not spam me with the same response about from ester, i need a real answer hy after 3x you are still flagging my account. i tried calling but that tell me to goto your forum. please respond and fix this .