I am having the same exact issue.....I assist my grandmother with various legal issues on her computer and then all of a sudden today I receive this error....everytime I attempt to connect it kicks me out......any suggestions???
I received the same message every time I want to log in and also received a lot of e-mails every minute. I don't know how can I stop this.
A year ago I signed a paper and sent it back to Teamviewer that I did not use it commercially and they let me back in without timing out or getting the commercial use warning..
It seems every time I change my home network at all - even just get a new modem or add a router - I get timed out. That's where it is now despite my previous letter. Even double natting seems to over excite their method of detecting commercial se.
This is the same problem I am having with my Mom, she is in a assisted living home and she limited visitor access. I have no access. I do not use TeamViewer commercially, this program is how I can keep her computer up to date or help her with an issue if she encounters one. I would like to know how to fix this so I can continue to help her.
Where do I send this letter, to have this situation fixed.
Thank you so very much.
I use TeamViewer to manage my mother's laptop. But teamviewer claim to have detected commercial usage and have limited sessions to 57s, which is useless. Is there any way to get back to domestic use?
I use a VPN on my pc and connect to it on my phone/laptop and I continue getting a message saying I’m using the program commercial and blocks me
What dose it means "commercial usage"?
@Moonshot72 when you uninstalled it did you delete the registry files, and the files in %temp% and %appdata%?
I was helping my mother again... not some corporate **bleep**... **bleep** THIS... warn me... ban me... whatever... i'm done with this stupid software... it the millionth time it happens. Also, whenever i try at the time it says in that **bleep** window, it just adds a minute, tried at 12:43 and it popped with 12:44... and so on, **bleep**... SO **bleep** THIS SOFTWARE AGAIN...
I have tried re-installing teamviewer and restarting my laptop but still no luck. Even at the start of a new day I get this problem.
Sometimes I can connect but it kicks me out within a few minutes. Other times when I try to connect I get this error.
Still an issue...I appreciate the free version but this is the second time in several months getting Session Timeout within seconds of connecting to a remote PC.
[removed per Community Guidelines] Love the app but support family and friends on a monthly basis..
[removed per Community Guidelines]
hi my free account doesn't work. its keep saying commercial use detected
Submitted my reset form and now waiting 2 days for an answer. At least it gives me time to consider alternatives, I suppose.
I am being timed out immediately, what do I do to correct this?
Im not getting any popups on the remote computer or the local one except that the connection timed out, when i try to reconnect it says my license limits the maximum session duration to a partner. im not getting any messages for commercial use either.
im getting the same and tv keeps saying im using it for business use when i only use it for gaming
Having same problem. I have tried to log in over the last two days, about 4 times in total, and each time it works for about 1 min and then I get a timed-out message. I don't see any message regarding suspected commercial use.
Same; Timeout after less than 1 minute. Have been using Team Viewer for more than a year helping family and friends. Never been paid for helping. Personal use only. I assume strongly suspect that this is a software or hardware bug so I just wanted to say that It's happening to me too. Hope you can fix it soon.
I receive a Reply on Facebook Messenger from TeamViewer support. Please note that you need to download the generated PDF, sign it, scan it, and send it back in. Yes I know there are ways to edit/sign online....it's up to you. Go to teamviewer.com/reset
I am getting kicked out or logged out after a minute on TeamViewer and I am unable to access my computer remotely. Is there a reason why this is happening and how can I fix it?
Same thing is happing to me. I have asked and still have not received any response!
(This problem has no mention of Commercial Usage detection, and my free License Team Viewer ID has had devices previously authorized/added by team viewer by way of me emailing a signed document indicating I use only for personal use.... Please do not merge my question using a commercial error post as a reason.)
Team Viewer is disconnecting me from a device ID connection after about 1 Minute connected (previously authorized Device ID).... with the following response:
I am using the free version for use to support my mother, Team viewer portable 15.13.6, signed in with my Team viewer email account ID.
[logs remove per Community Guidelines]
This is also happening to me...very frustrating
Same is happening to me.
I have 2 personal PC's that I access. I normally access them from my work pc. The connection is from work to home, never the other direction. At first not problems. Now I get this message after about 1 minute. What gives? I'm not using my access for commercial purposes. Anyone else run into this? How did you correct it?
@Esther Hi, I noticed a post you made to "order a reset" Is this matter related? Can you offer any assistance?
Yeah I'm running into this too. I have no clue why, just using my personal computers.
I was able to use TV 15 (just re-installed) because I kept getting time out messages and disconnections after only 1 minute of connecting to my remote laptop. I am still getting this error message. It shows Free license. I was able to use this with no problem up until about 2 days ago. I re-installed it on both laptops, yet am still getting kicked out after less than one minute.
I AM NOT using the product for commercial use. Just to support family members.
I AM NOT getting any commercial use violation messages.
Simply timing out. No changes or updates have been made.
Tried uninstalling and reinstalling on both ends.
OMG... same problem here.
Im searching since 1.5 hours hwo to get support... but... theres is not at all!
If you find something, let me know cause right now, teamviewer is totally useless for me.
This just started happening. I connect to one of my Partner PC's (a machine I set up for my father-in-law in AZ) and it times out after about a minute. I then get the immediate reconnect restriction message and am prevented from trying again for about a minute. Reconnects immediately time out.
I get no messages regarding commercial use violation.