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TeamViewerQS and EULA

Hello!

I have question about TeamViewer QuickSupport on a Windows computer, maybe someone also has stumbled on it...

If I copy TeamViewerQS.exe on a Windows 10 device, lets say folder will be C:\TeamViewer and execute this TeamViewerQS.exe from this folder (or from a shortcut which is created on a Desktop for example), then on first execution there will be prompted "End-User License Agreement" window for the user who is executing that .exe file.

Is it possible to disable that window from prompting somehow? Believe it or not, it can be confusing for some users (especially for those who do not understand the language very well, etc.) 🙂


Any information would be appreciated

Best Answer

  • Esther
    Esther Posts: 4,112 Former Community Manager
    Answer ✓

    Hi T2nel,

    I fully understand your point and hope that the PopUp does not confuse them too much 🤞.

    Showing this PopUp is actually a legal requirement and every user of our software needs to accept our EULA before being able to use the software. As this is a legal requirement, there is no workaround I can offer you!

    Thanks for your understanding and I hope my answer could give you at least a bit of background.

    Thanks, Esther

    Former Community Manager

Answers

  • Esther
    Esther Posts: 4,112 Former Community Manager
    Answer ✓

    Hi T2nel,

    I fully understand your point and hope that the PopUp does not confuse them too much 🤞.

    Showing this PopUp is actually a legal requirement and every user of our software needs to accept our EULA before being able to use the software. As this is a legal requirement, there is no workaround I can offer you!

    Thanks for your understanding and I hope my answer could give you at least a bit of background.

    Thanks, Esther

    Former Community Manager

  • Miroslav_Odraska
    Miroslav_Odraska Posts: 1 Newbie
    edited December 2021

    Hello,

    this pop up is really bad. some users have a really big problem to click check box and next. They dont understand it and then i have problem to make them understand it, so the name QuickSupport is really not QuickSupport.

    Thank you for understanding.

  • Esther
    Esther Posts: 4,112 Former Community Manager

    HI @Miroslav_Odraska

    Thanks for your feedback.

    I am sorry to hear that some users are having problems clicking it.

    I am curious to hear whether you have an idea how we can present the PopUp in a better and easier to understand way. Maybe we can collect some ideas here. Looking forward to your ideas!

    Thanks and have a great day,

    Esther

    Former Community Manager

  • it-tude
    it-tude Posts: 1
    edited December 2021

    I am having problem after a remote computer reboot that it gets stuck at the EULA window when you login to a new windows 10 user profile and someone at the local computer needs to tick the box and agree before I get control of the computer again, that is really bad and if there is none to do that you have a big problem,please remove the EULA ASAP or fix the reboot and eula problem

  • AStaUK
    AStaUK Posts: 1 Newbie

    Just to add this is also a regular annoyance for me as well. I arrange to remote on to a users PC to fix a problem, they download QS and accept the EULA, I remote on and do what I need to do, I now need to reboot the PC and can't regain access to the PC because the EULA has popped back up, my end user meanwhile is no longer at the PC because they've had to leave for a meeting.

    I can accept that there is a legal requirement for the EULA, but why does it need to come every time, surely if the end user has already accepted it, it's served it's purpose, or if I have initiated a restart then surely it can be suppressed until the next time the software is opened by the end user. Or as a paying customer using this to support my end users allow me as the admin to set a reg or something to suppress this and accept it company wide.

    In it's current form it's extremely annoying and potentially wasting a lot of my time and would raise questions as to if TeamViewer was fit for purpose and I might be better off looking at alternatives.

  • karlis
    karlis Posts: 1 Newbie

    I strongly disagree. We have bought commercial license and already accepted license agreement, also in behalf of our employees. So you should not to ask them to accept EULA when they are using this product. As alternative you can ask to accept special terms to create personalized QS.

  • nss
    nss Posts: 3 ✭✭

    I'm now locked out of a computer on my paid Teamviewer account because the #(@$* EULA is on screen and I can't click on it after I switched users. You know what software doesn't do this? Connectwise, **bleep**, Splashtop, and basically any other remote help software.

    Why did you introduce this? This was never a problem until recent updates and now we're continually getting locked out of systems so often that we will need to switch to ConnectWise Control.

    Hopefully this is a bug that will be fixed soon because Teamviewer is unusable like this.

  • nss
    nss Posts: 3 ✭✭
    edited February 22

    I'm now locked out of a computer on my paid Teamviewer account because this EULA is on screen and I can't click on it after I switched users. You know what software doesn't do this? [removed per Community Guidelines]

    Why did you introduce this? This was never a problem until recent updates and now we're continually getting locked out of systems so often that we will need to switch to **Third Party Product**.

    Hopefully this is a bug that will be fixed soon because Teamviewer is unusable like this.