Thank you for playing fair

My friend, who reported he started getting the message "connection blocked after timeout; your license limits the maximum session duration to a partner, immediate reconnects are blocked. please try later or upgrade your license', tried to use the reset web page, but TeamViewer does not recognize his name or password. Have you lost a bunch of free user records?

Hi OPS_UK. Thanks for bringing that up. I will check internally why you can´t submit UK post codes. Thanks, Esther

log of false reading

Hi Iyles43, Thanks for your comment.

Please allow me to clearly state once again:

TeamViewer is not forcing free users who are solely using TeamViewer in the context of activities, in the environment and with the equipment within their private and/or family life context to become paid users.

Let me cite from the blog post above:

I hope this information helps you and takes away your fears that we force free users to become paid users.

However - please keep in mind that once you use TeamViewer anyhow outside of private use - for sure: You need a license.

Thanks and best,

Esther

I'm registered as personal use.

However software giving false reading of commercial use.

I'm using TV between my iPhone, mac, and windows desktop.

False reading times out. Need permanent reset to personal use.

We did this once b4 however didn't stay as personal.

Thank you

I have now managed to submit the form by omitting the space (UK postcodes do notmally have a space iun the middle). However, I am not even sure this is the issue. I am not getting the Yiou are not playing Fair message, it just times out after 30 seconds and does not allow me to log back in. This is pretty hopeless. I do note that many people have reported similar issues.

Hi again jjwillis39 and thanks for clarifying!

Did you already read my blog post here?

It will provide you with heaps of information around this topic - however, the fast track will be to directly go to teamviewer.com/reset and fill out the form!

Hope that helps,

Esther

P.S. I will merge our conversation into the blog

If you are in the US, please try:

https://www.teamviewer.com/reset or https://www.teamviewer.com/en-us/reset-management/

I tried to resubmit; however, when I try to go to the reset page, it says that my request has already been received. How do I submit a fresh request from scratch?

Is there a way to start over with a new reset request?

I tried clearing cookies, still same message. I have NOT submitted a recent request. Just the original one last night. This morning, I received an email stating,

Dear User,

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

Troubleshooting:

I have been reset but I'm still getting the message saying I'm using TeamViewer commercially. What can I do?

If you are still getting the pop-up saying you are using TeamViewer commercially, it is most probably due to the fact that:

1. the TeamViewer ID of the remote device you are trying to connect to might be flagged as being commercially used.
2. Please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and that we are presenting the pOpUp on both sides of the connection.
3. If you think that this is not the case and that connecting to this device is private use, please repeat the process and fill out an additional form for this/these TeamViewer ID(s)
4. The TeamViewer ID(s) that you submitted is/are invalid or do(es) not exist.
5. In order to prevent this, please check if the data you have submitted is correct. To do so, please open your signed declaration (PDF-file) and check if the TeamViewer ID(s) you provided match(es) the TeamViewer ID(s) you are using.
6. In this case, please repeat the process and fill out a new form for this/these TeamViewer ID(s)

Please note that if your usage pattern changes and your TeamViewer connections are deemed to be commercially flagged, your reset may be reverted at any time.

Thank you for using the free version of TeamViewer. Your support means a lot to us and we hope you will keep enjoying and using our software in the future. 

@Esther. I reset my TeamViewer ID since it was suspected for commercial use (even though I use it privately). I received an email for a successful reset. However, it seems that the problem is in the pc that I use and not the one that I am connecting to. Unfortunately, I cannot compile a new form for the second ID since on page https://www.teamviewer.com/en/reset-management/ there exists the following message: "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request.".

I send a new mail reporting this issue but I haven't received any response yet.

What should I do?

Thank you for your time.

Hello @Esther , i requested reset on my account which i use for a really long time, after submitting form it said that reply should be within 2 working days. It was 2 days ago, but i still cant use my teamviewer for more than 1 minute. Can you please re-check? Thanks in advance.

Hello again @Esther , i didnt receive an email, on the "reset" website it says review is still pending (Your request has already been submitted and is pending further review. Thank you for your patience as we process your request.) , but when i was submitting it was 2 working days, thats why i'm wondering. Maybe you have longer wait times now? Can you tell me estimate waiting time?

I'm asking because i basically can't do any help which my grandfather needs and at the very least i want to know when it will work again.

And yes, i tested and restarted teamviewer multiple times.

Same issue here for weeks now... Getting kicked off after a few seconds. I too provide for my familyin the same way (elderly Parents-pay their bills online from their computers etc from 6 states away). Teamviewer has now caused personal and financial strain on myself and my elderly parents putting us ALL at a higher risk of COVID-19 exposure. Thanks tradingview for being so timely in gaming the public on the PRIVATE users... FWIW I've been a TV user for over 6 years as a retiree and up until this past year have had no real issues as a PRIVATE user (ie NON Commercial) .

The reset form (ONLINE) will not accept entrys into the Name field so no one can generate the PDF thats needed for the reset request. I have sent NUMEROUS emails with NO response.