Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

mocherif

Hello, thank you for your inquiry. The QuickSupport app disconnect is actually a limitation on the iOS platform, as it does not allow apps to go in the background. When the screen is being captured and streamed from your mom's iPad to you, the TeamViewer QuickSupport app needs to be backgrounded, and iOS will end up killing it as it has a short timer on apps backgrounded. Hence we stop it. So nothing is wrong with how you use the app, this is how the feature is supported with the current platform limitations, and screensharing will continue after we stop QuickSupport. You will be able to view the remote screen, but not control it. There is no interference with making phone calls. Hope this helps. Cheers!

Bonzadog

Welcome to the club...believe me you are far from being alone. I would have though TV would have dropped this by now but are very obviously continuing that path to destruction. Someone started a change.org petition about the practice, and I am trying to find it. @tv PLEASE STOP THIS - either kill the free version or charge a modest amount and improve the commercial detection. The latter does not work.

richardbramwell

Dear Martin

Thanks for reply, very informative and mirrors my experience. They have replied to me now with a form to sign "on my honour" so we will wait and see.

Kind Regards and Respects to your family and that of Lindsay (of course)

Peta1453

I downloaded Teamviewer version 15.3.8497 for personal use, and I chose personal use during installation, but later it shows that I only have a 6 days trial and will be charged after the trial. I only use this software for perosnla use, why am I being charged? Hope teamviewer community can help me solve this problem

For additional information, I am using newest windows operting system for team viewer.

netgeek1

Teamviewer used to be great, but now it really **bleep**!!! I only use it to connect to my mother and father PCs and in the past few months it locks me down to 1 minute and says I'm using it commercially. I tried the idiotic "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and the support team came back with "Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately." The account I use to log in with only has ONE PC connected to it...

Teamviewer team, if you want to stop offering a free product, fine, lock it down to trial only, but if you do continue to offer a free product, stop being **bleep**!!! You have 1000's of posts with this same issue.

phatent

Hey Lindsay2,

I use /d TV from kind of the time it hit the market back in the beginning of the 2000´s....
I once got put on the commercial line but then there was a customer support and people actually helping... today when I called TV in HQ Germany, (I was born there) I was told that onyl paying customers get support and the "free users" have the froum where no one from TV gives a **bleep** about us.... on their homepage it still says that there is a free version of TV... I will not pay TV for the 1-2 times a year I am helping my parents or friends from time to time as it is just not paying out... I am not making and nver made money with it as if I would I´d frikken pay and make money then.... it is very frustrating that TV does NOT help at all and although I sent my hand signed form to them via mail I had no response since... I believe it was like 3-4 months ago maybe.. I stopped tracking as I am slowly giving up on them... they used to be a great company with a good mindset and very nice support with fast response and good problem solving... I guess resession has them too or somethng else I do not know.... but this **bleep*...

I hope all turns out to the better for you and your mom. stay healthy and safe.

Cheers

Martin

richardbramwell

Hi Lindsay

What is alos interesting is a Quick fix such as WhatsApp; there is an extension thro' the browser Opera so then you can send links via WhatsApp

I hope this helps

Richard

lindsay2

Thank you much Richard - if you get it sorted out, I will try the same!

richardbramwell

Hi Lindsay
As I am having the same issue although I am technical I use it to connect to my boys in UK whilst I am in Europe for personal use only.
Either we pay TeamViewer (perhaps twice) for each connection or ...

I am looking at **Third Party Product** and it works on my local LAN ie 2 PCs in the same room or building
As soon as I have figured out port forwarding on my router (Complex bordering on complicated) I will let you know. Theres is lots of help out there although you will have to configure x2 router, yours and Mums (not ideal but thats's protocols)

I hope this helps

Kind Regards

Richard

lindsay2

My mother, aged 88, is in isolation for the next 12 weeks. I, as a long-term asthmatic, am in isolation for the next 12 weeks.

I have used the free version of TeamViewer to help my mother with her computer for at least a couple of years. She has very little understanding of what she is doing.

Today I tried to log on to upgrade her version of Skype, so that we can talk to her. I had to spend 30 minutes on the phone talking her through updating her version of Team Viewer, and then update my own. I managed to see her screen for less than 10 seconds before I was cut off and told that I had been timed out!

I have since managed to get on twice more, but each time for less than a minute. And now I am being told that I am a commercial customer and must pay before I can have access.

I have tried opening a support ticket, but the links to do so just keep bring me back to this forum.

I have NEVER used Team Viewer for any other reason than to access my mother's computer.

This is REALLY shoddy.

You either have a free version, or you don't.

I have no idea what to do now.

It seems that my only option might be to upgrade to commercial usage. But I will NEVER pay Team Viewer after this experience.

pete666

after many attempts including trying to call teamviewer still blocking me and covid 19 trying to help my 80 year old parents

maybe teamviewer might want to think about sorting this out once and for all

or how about under the current conditions dropping the blocks altogether...

Kon0105

Hello, I am looking for the way to access a laboratory local computer remotely because of Corona Virus.

I found Teamviewer and knew that this was already installed by anonymous person.

So, I installed Teamviewer on my Home computer and tried to log on the lab local computer.

But, I got an message that said me "detected commerical use".

I don't know why this message popped up.

In my view, many people are logging on the lab local computer(especically because of corona virus) remotely, so my trial was detected as commerical use.

In this case, what is the best way to use lab computer remotely?

MumHelper

I used this for the first time today to help my mother out with her new ipad (which replaces her 1st or 2nd generation ipad so is very different) and we kept getting this message. I noticed that I was still able to see her screen but she had a neighbour there who was using facetime on his phone as well so that I could see her screen as well. When the Quicksupport App disconnects I am still able to see her screen but imagine that if we had tried to use the audio feature as well that would have been disconnected. Would I still be able to talk to her via telephone and monitor her screen despite the session saying it had disconnected? I presume I am not able to control her ipad at all or is that incorrect? I will either connect to her from my iphone or my Macbook Air.

silent13

Hello.

I am trying to connect to my pc from my second house and every time i use teamviewer to connect i am getting disconnected after one minute of usage. I use teamviewer for personal usage to connect to my pc but this limit of 1 minute makes my life miserable! Please help me!

Thank you in advance!

stabro

I'm using Teamviewer to help my dad on remote with his computer, but after upgrading to version 15 I get timeout when I connect to my dad and it says that I'm using it as commercial, but it's strict personal, connecting to him once or twice a year. What should I do to get a free persoanl license without timeout? It has beew working before.

[personal information removed]

Regards

Staffan

TOME2

I have been using TeamViewer for Years both when I worked for a community college and in addtion personally. I retired almost 2 years ago and ever since the use of the product is frustrating. Support will look at my logs and determine I am in fact only using it personally and it will start working. Then there is an update that I'm requested to install and after installing it... I no longer have access, no easy way to contact support, and fix the problem. How can I stop this from happening. I have a total of 7 computers in my list. My Windows Desktop, My Windows Laptop, My Mac Desktop, My Wifes Windows Laptop, My Wifes Mac Laptop, My Parents Desktop, and a Friend's Laptop (which I would be happy to remove since I assist her maybe once a year at best because she's a close family friend which we condiser family)... so if anyone can tell me this is commercial use please explain!

shaneags

I am disabled and i use teamviewer to control my other computers in my house

it is really helpful when I am in bed

i only use it to control mine

can you help please

calypso501

Hello, I keep getting a message stating my free account was used for commercial use. I only use Teamviewer to manage my PCs on a local LAN (daughter's PC, etc..) and I help my Auntie who is old and struggles with tech. I filled in a pardoning form to this effect but haven't heard back from Teamviewer for a couple of weeks now so I'm not sure what I should do next. Please advise if anyone can help.

tekkundashi

This is getting really annoying. used teamviewer for years with no problem. Now my home main PC gets flagged I can't connect to it for longer than 20 seconds before it kicks me off, I submit a ticket and now my server PC at home gets flagged. What the **bleep** is going on. I've tried submitting the stupid ticket to get it unflagged but nothing happens. Im the only one connecting to my own PCs how is it even flagging it.

Black_Platypus

@DomLanChange.org just gave me the *.it TLD Link to share. I assume it's supposed to be a mnemonic device and a readable, short address ("change it" -> chng.it)

I think Google Translate did a good job though.

I'm German myself, but I think the saying "to throw the baby out with the bath water" is commonplace enough.
But I appreciate your concern that figurative language should be avoided and I removed that part.

I know that it's up to TV and their contractors how to go about flagging IDs. But since it's clearly going poorly and they're creating lots and lots of unnecessary work for themselves with the way things are right now, I am strongly advocating for change.

I hadn't much considered COVID-19's effect here. Thank you for pointing it out.
However, most of the 99(!) pages this thread has should have nothing to do with that.

Of course I'm not a paying customer, that's why I'm here. I was looking to see what everybody else's experience was with resolution to the problem, and it did not look great.
Now I'm trying to see if we can inspire some reconsiderations.

I don't know what you mean by smartworking, but neither do I have an "office PC", nor do I plan on sitting in a remote session for hours trying to work on my home PC (although I would defend the latter if I had to).
Currently I'm trying to get some configuration things done and copy some files from home while I live in a rehab facility with my laptop for all but 4 days per month; and in general I have friends and family I'd like to help on an irregular basis.

DomLan

Buonasera @Black_Platypus,

ti rispondo in italiano, dato il link con la petizione che hai riportato è italiano. Il primo suggerimento è quello di evitare di utilizzare espressioni figurative: il destinatario è spesso madrelingua tedesco e difficilmente potrebbe apprezzare/capire la frase del "criaturo buttato con tutta l'acqua del bagnetto".

Fatta questa precisazione, ci sono due cose che sono difficilmente attuabili rispetto alla tua richiesta. Primo: le politiche di controllo tra uso sospetto e non sospetto sono a totale discrezione del fornitore. Non penso che una petizione possa risolvere. Puoi vedere se nel mercato italiano esistono alternative e mi pare di si.

Secondo: si tratta di un momento contingente, legato al COVID-19, quello che sta creando disservizi nel fornire risposte tempestive ai quesiti degli utilizzatori. Non mi riferisco esclusivamente a quelli di TeamViewer. Ti posso assicurare che è tutta l'infrastruttura di rete mondiale ad essere sotto stress, dato che in brevissimo tempo è radicalmente cambiato il modo di utilizzare internet. Molti provider hanno venduto in passato connettività alle famiglie sapendo che il loro utilizzo sarebbe stato prevalentamente concentrato nelle ore serali e nei festivi, mentre negli orari lavorativi erano le aziende ad occupare la fetta maggiore della banda. Ora che tutti si collegano da casa e a tutte le ore, potrai ben comprendere quanto il sistema stia cercando di rincorrere e star dietro alla nuova domanda. Si, ci sono stati dei disservizi e continueranno ad essercene nei prossimi giorni, poi piano piano il sistema si assesterà. Questa è una Community e quelli che ti rispondono non seguono spesso la parte commerciale, ma principalmente problemi legati all'utilizzo del prodotto. Se hai avuto un disservizi e sei un cliente, esiste uno strumento per l'apertura dei ticket; anche in questo caso le risposte potrebbero non arrivare nei tempi che ti aspetti, ma da utente pagante hai tutti gli strumenti per rivalerti. Una petizione, in questo senso, non serve; meglio lasciarle per questioni di più ampia portata collettiva.

Fatte queste due osservazioni, ne aggiungo un'altra. TeamViewer è uno strumento che consente di assistere le persone a distanza; è nato dunque principalmente per risolvere la mission delle teleassistenze. Pensare che collegarsi da casa al proprio pc dell'ufficio corrisponda a lavorare in smartworking è una delle cose che ritengo sostanzialmente assurde. Non è TeamViewer lo strumento per operare in smartworking.

Sostanzialmente mi dispiace per i disservizi che hai rilevato e ti auguro possano essere risolti nel minor tempo possibile.

Cordiali saluti

Black_Platypus

I really really hope TV will rework this system into something more reasonable.
At the moment, they're just making life worse for users AND themselves.

All kinds of babies are being thrown out with the bathwater here.

What we need is:

Less faulty "detection" / more real-life realistic definition of commercial use, to avoid those countless false positives in the first place
Dedication to resolving the logged issues. Replying to people. Following through.
Once a user gets restored as free, which ever steps led to the initial flagging need to be whitelisted for that user, otherwise it'll just happen again

I've started a petition on Change.org:

http://chng.it/XpxmpVHKdZ

Please sign and share. Maybe we can get their attention.

ProfSJonalista

Hi I use a free version program. Even though I don't use the program commercially, I get error that I use it this way and my connection is blocked for some time. The problem arose when I used it to connect to my girlfriend's new computer...

Midjet76

@orion330 wrote:
I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.
Please advise how I can fix this issue.
@TeamViewer

You can't, try reading the comments preceding yours to get s good idea what's going on here

Sorry to sound harsh but unfortunately it's true.

orion330

I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.

Please advise how I can fix this issue.

@TeamViewer

ssybesma

The solution does not work after 3 attempts!!! I'm not using commercially whatsoever.

Bonzadog

I suspect the long delays are deliberate and is a filter to see who really is a non-commercial user for the reason you mentioned. @TeamViewer: Can you please stop this practise and if the free version is to be scrapped then tell us. That is much better than your current practise or release a non-commercial viewer for a reasonable yearly fee. But stop the current TeamViewer non-commercial application policy.

chuk4ik

Got a response to my unlock request. "Your TeamViewer ID has been reset to free TV:**Please do not post TeamViewer IDs**" But ... the first thing I saw was a message about commercial use and extortion of money. Nothing changed.

neptune

HELLO TEAM VIEWER, DOES ANYONE ACTUALLY WORK HERE????? I have done everything you have asked for and still NO response or restoration. I started this process February 20, then when I was asked to fill out the exemption form, did that on March 4. Now over a week later from that STILL ZERO RESPONSE. This thread is full of the same issue and you apparently do not care at all about your customer service. I have been using this for quite a while now and can't believe the lack of contact and support. Clearly no one complaining of this issue actually uses TV commerciall because we would all be out of business by now waiting about a month for a response from you. Why can't you get it together on this issue?!?!?!?!?!?!?

Brianof9

I finally spoke to someone from team viewer by calling the sales number for support and they told me that the reason that i was probally flagged is because the internet connect connection of the computer that i'm trying to connect to is probally a commercial internet. Well...I just thought, arent they all? or were they feeding me bull. Reason i think so, my daughter does not have internet where shes visiting and so she goes to dennys or the Hotel and uses their wifi, well this is a commercial internet for personal use or at her condo where they provide internet vie Cox Communications or at my other daughters internet in her dorm room is commercial internet. I even have comcast at home and i get flagged just for logging into my computer at home....the same house. Is that commercial? So whats the point?

I asked the IT guy at my job about this and he said that they are lying about the connection because Domains tells if the internet is business or not. Example (Comcast Business or Comcast residential, Cox Business or Cox residential, WOW Business or Wow residential) I dont know how they tell, but if my connection is in my home, then its a home internet. Am i wrong?