Commercial use - Connection time out
Teamviewer have tightened up their process of identifying commercial users using the free service. This has resulted in many false positives. Send in a reset request (see first post of this thread).1
Hi, I use TeamViewer only at home, not for commercial purposes. I never receive money for my studies.
I already sent 2 messages that I can't find and I received no response.
I hope that it'll possible to reactivate my free licence that I use for connecting my home computers.
Erminio Giuseppe Carlo MOSTACCI0
I like so much TeamViewer that I wish to propose my idea.
Maybe it can be useful in some way. Why don't proceed with a contract's form for STUDY and Research of Operative systems, etc at a discounted price? I can think at a form of 50-75% of discount in this case.
I would agree with a reduced payment, because for personal NO-MONEY use, the full contract is too much expensive.
I hope this idea may be considered.
Please, give me an answer also negative.
Thank You for all.
Erminio Giuseppe Carlo MOSTACCI0
I don't work for Teamviewer. I'm just a personal user like most people here.1
I have a free license for personal use. Both computers are set exactly the same. I only get one-way street connection (desktop to laptop), it does not connect the other way. Any ideas, tips, please.0
I'm a Personal (free) and Professional (payed) TeamViewer user. (and don't have TeamViewer shares 😉)
As many have experienced, my Private account has also been blocked, .... only once and already some time ago.
The reason for the blockage is that TeamViewer does not use your account information to check the commercial use policy, but the "Partner ID / Your ID". This is actually a " Machine ID", with no relationship to your TeamViewer account. This " Machine ID" is the same for every Windows user on a certain machine (PC).
If the "Machine ID" has been identified as "Commercially used", your free account fill be flagged. I don't know how TeamViewer executes its "Non commercial use" policy, but I don't think you get flagged on the first occasion.
What can you do to prevent from being flagged:
1) Don't mix Personal (free) and Professional (payed) use on one machine (PC). Even if you have separate TeamViewer accounts.
2) Use you private PC only for your Private free TeamViewer account for helping you friends and family.
3) Use a separate (home) PC for connecting to your PC at work or other commercially used PC's and server (always commercial). And use your Professional account.
If you stick to these rules, I think you will stay out of trouble..
For the experts: If you want to use both account types on one PC, you can consider setting up a Virtual Machine on your PC and use the Virtual PC for one of the accounts and keep everything nicely separated.
And in the event you get blocked, contact TeamViewer support. They are there to help you!
PS: Of course, it would be nice if TeamViewer used a better algorithm for detecting commercial use and a more customer friendly mechanism to point out that a certain connection cannot be made, because of the "Non commercial use" policy.1
That work network (commercial) is most likely what is triggering TV's system to think you are operating commercially. Even if you convince TV to reset your personal TV account, their notice to you (in the approved Reset Management) says suspicious activity in the future could trigger a block on your account again. Besides, your work should not allow you to be connecting to personal devices. That is poor security system management. But that is between you and them. If you really must connect to your home system from your work location, you might have to use a smartphone or tablet that is NOT connected to work WiFi in order to connect to your home device.0
Who the heck is Esther? I've seen the name mentioned a few times. I assume it is a TV employee that offers support in other threads? I've been following this thread for weeks now and don't recall any TV support people. Occasionally a post (or quoted post) from a moderator.0
This would not be the proper thread to put your suggestions. This thread is (apparently) community-user-based support only. No TV employees here. I'm sure there is others parts of this forum that is for suggestions.0
I have one PC that has apparently been flagged in error for commercial use. I've requested and been granted a reset three times but still get kicked off a minute or two after connecting. I tried calling for support but was sent to this community for answers.
What do I need to do to get a home PC cleared to use after numerous resets fail? Can I change the Teaviewer ID for this machine and start over? If so, how? Should I continue asking for a reset until one sticks?
If this has happened to anyone else and there's a solution out there please help me find it.
When connecting from Win10 to Arch Linux on a RPI3.0
this free version has turned into a joke, machines I have used for years set up as private use work once and because I have a bad connection i loose connection, try to reconnect then it blocks me and tells me its for personal use and connection blocked because of timeout and i have been connected for 1 minute. Im over this and im not paying the crazy price of 50 a month for a private usage thats totally unrealistic for a single license, must be time to look for another solution, pity this was a great free tool
so many complaints for the same issue, this company needs to get its act together0
@EdwardUK - I noticed that. I had pretty much decided that most of the folks posting asking for help have not done any reseach and that I was only going to respond to those it appeared to have done some research first. I might still unsubscribe from this thread because I'm not sure anyone is getting our responses. Maybe i should have been including the @ Username . I did get a notification from TV forums that you had mentioned me in a comment. I assume it was because you included the @ and not because you Quoted a message i wrote. I agree that TV should provide some information on what an account holder might try and do. A link in their warning pop-up would be good.0
The timeout after a few seconds is happening between any 2 pcs. Not able to use teamviewer now.0
xaris Posts: 1 Newbie
My suggestion is that you search for another alternative.
It happened to me before. I rarely used Teamviewer. Maybe once or twice a year. But when I do, I may be a couple of hours cnnected to one or two computers.
The first time, I sent an e-mail asking them why I was flagged for commercial use, and they didn't explain but they allowed me to use it again.
That was a year ago. I've been a couple of days trying to connect to my server and another computer that's having problems connecting to the server. And I can't. 30 seconds and I'm out.
Then it says that my coneection is blocked for a minute or so. I try again, and again the same message saying that the connection is blocked.
Desperate, because I can't go to the office (I had an accident, and I can't walk for the moment), I decided to pay one month of the license.
And not only the price has gone up quite a bit, they pretend that I pay for a full year... they don't give you the choice to pay only for a month.0
hello i use team viewer to my all pc close or controlling and use my girl friend pc use but Did team viewer limit the session because it thought I was using it for a commercial job. Can u help me0
GlennG Posts: 0 ✭
Hi guys, One of my home computers (Jupiter, a Windows 10 machine) has been blocked because of suspected commercial use. I put in a statement through the automated system but have not heard anything back. The Teamviewer ID of Jupiter is XXXXXXX. It appears that the Teamviewer ID in the PDF I submitted is that of the machine I was connecting from (a Mac). I have since looked through my Teamviewer connection logs and suspect that the machine was locked out for reporting a location of 'London'. My home location is Sydney. However, Jupiter is connected to my TV and I use a VPN (Hotspot Shield) to stream media from the UK. I forgot the machine was still on the VPN when I connected (the VPN stayed connected overnight). Jupiter never has, nor ever will be physically in London. As I noted in my original correspondence, I am semi-retired and do not use Teamviewer for commercial purposes. I mainly use it for controlling machines around my home (several linux boxes, a Mac, a couple of Pis and a Windows 10 machine---Jupiter---and a WIndows 7 box that gets switched on occassionally). I will occassionally provide computer support to my daughter. I would appreciate you reenabling access to all my machines. Looking forward to hearing back from you shortly on this matter. Regards, (Donald) Glenn Geers0
Same issue here.0
Seems that if they have stopped allowing free personal use the could at least state that instead of ignoring everyone. I've moved on.0
I'm trying to use this for personal use to help out with my relatives like its meant to be used for. The license says (non-commercial use) which I believe that is right??
The error I'm getting says (Your TeamViewer session has timeout and will be closed) while i am showing my family a certain program. Why I try to reconnect I get (your connection is blocked for a minute)
All of the computers that I have this installed on are registering the same non-commercial use. Anyone know why this is happening? Unless i need to request a account0
@dkenefake When you fill out the Reset PDF are you including both TV machine ID's? Is one of them running a server operating system? Are you using a work internet connection to access your home PC? Scroll back up for the last month or two and you will probably find some helpful tips. Machine ID's do not change even if you uninstall/reinstall TV. More on machine ID's here: https://community.teamviewer.com/English/discussion/comment/121791#Comment_1217910
@xaris - Servers are not allowed on the free program use. From your description, connecting into the office sounds like commercial use to me. I think you are being flagged because of this: https://community.teamviewer.com/English/discussion/comment/121791#Comment_1217910
I don't think you will hear from Teamviewer since you are a free user. Read the first message in this thread and the blog it mentions. I think you should resubmit the Reset PDF and list the TV machine ID's of each computer you are using AND connecting to. I think you can list 10 machine ID's (don't use spaces between the coma). I suspect the VPN is what caused the problem and not the fact that it appeared you were connecting out of country.0
aussipeter Posts: 2 ✭✭
I have a FREE version of Teamviewer to supprt 2 elderly sisters and 2 older friends. My remote 'assistance' has been working well for the last 4 month however lately I have difficulties logging in with one of them and after a few seconds connecting (putting in their PW) I am getting repeated error messages advising that I exceeded the session time although I had contact for no more than 20 or 30 seconds. The message then says that I can log on after 1 minute which does not work. Repeated attempts after alonger break end up with the same result.
What can I do? I am a pensioner and don;t have th emonies for a commercial licence - thank you!0
2021年06月14日12時27分48秒 Posts: 0 ✭
As I mentioned in my previous emails, I am using TeamViewer only for private use.
I have sent the self-declarations four times (May 13, June 1, June 7, and June 10, 2021). I received your troubleshooting emails on June 5, June 8, and June 11, 2021, but TeamViewer is still cutting out after one minute.
The main PC, used by only myself, is fixed at my office. I do not share my office or main PC, and I am the only one with access to my office and the main PC. I have been remotely controlling the main PC from my home for checking emails and reviewing papers a few hours a week.
As this issue has still not been resolved, I would like to delete my current TeamViewer ID and set up a new one. Please delete my TeamViewer ID as soon as possible.
1. Main PC ID: ***Information removed as per Community Guideline***
2. ID when accessing from home: ***Information removed as per Community Guideline***
I am a personal, long time user of TeamViewer. I would say, I have been using it for longer than 10 years now (give or take).
A few months ago, I started getting logged off from TeamViewer, within one minute of starting a session. When pressing the button to ask for info, I was taken to a page saying that I might have been flagged as a commercial user. Which couldn't be further from the truth.
I use TeamViewer to control my home computers. Mostly, controlling my desktop from my laptop (both Windows PCs). I rarely also use it to control an old iMac. All of these computers live at home. Except my laptop, that goes with me everywhere.
The most use for TeamViewer, is to control my desktop, that sits in the same desk as my laptop. To avoid having to change screen sources and peripherals (keyboard, mouse, etc), I use my desktop through my laptop, most of the times.
I have asked, for a third time now, to have my TeamViewer IDs reset. I have provided the IDs for the 3 computers (first time only one... didn't really realize I had one ID per computer) twice now.
And I'm a bit desperate. There's no one that I can actually directly contact, I keep receiving automatic answers, and there isn't any progress after having tried to solve this situation.
Could anyone advise me on what to do?
I'm a user of TeamViewer since the beginning of time and lately the mobile app (android, latest version) flagged my use as commercial use even though I'm only using it to connect to my remote PC's at home and at my parent's house. After 1 min the app force-closes the connection and won't let me reconnect for about half an hour.
I searched the website for 15min in order to contact technical support but it seems TeamViewer don't open that option to someone who doesn't pay and only use their free service.
How do I make it stop/where can I contact tech support directly so they can review my case with a human operator so they can unflag me as commercial use violator?
Thank you very much for all =]0