Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

jtalstad

Same experience and question here...

DanLester

OK, I tried to do this, and got hung up with this

Where the **bleep** is the recaptcha???

----------------

Later edit: ah, what they don't tell you is that you need to be using Chrome. Firefox won't show that recaptcha. Real **bleep**er.

rodspc

I got an email said it had been reset to free. Guess what.... first time I use it got the same **bleep** ...commercial use. I replied to the email and have yet to get a response.

Yuri_T

Hi All,

Thank you for your post.
If you feel your use is not considered commercial, please fill out the following form: https://www.teamviewer.com/reset

Our support team assesses all requests individually, and in the order they are received, to determine if a reset is possible.

I apologize for any inconvenience caused.
Hope this information will be helpful.

All the best, Yuri

ssybesma

Yep, you can't make any change to it or else TeamViewer sees it as a completely new machine with another red-flagged MAC address. If you want to use another one you'll have to go through that hoop all over again. I assume you're using Virtualbox for the VM or are you using VMWare? I think they both have the same problem but thing about Virtualbox is that it never registered the MAC address range that it uses, at least that anyone knows of.

vice86

@attorney wrote:
What is so frustrating is it is inconsistent. I ran team viewer on the virtual machine for a long time because it made it simpler for me I ran a VM inside of my disk drive because I wanted to be able to access my files and I didn’t have any problem with that. But the minute I ran it on Ubuntu because I was curious how that worked well that immediately triggered a problem that never went away. I’ve given them all of the different IDs of all of my machine and it didn’t seem to matter. The bottom line is they don’t really support private use.

And I would respect that if they would be open about that but this cloak and dagger maybe it works maybe it doesn’t and you will only find out when you need it and it doesn’t work, that has forced me to switch to other choices like the remote option built into ***Third Party Product*** etc. They’re not as good but they work and you won’t get caught needing it and not having it.

I find ***Third Party Product*** a good alternative. Just can't copy from desktop to remote desktop without paying a yearly fee for **Third Party Product**.

ssybesma

Fill out the form to get ALL of your machines exempted from their false positive. You have to do ALL of your machines at once or you will be playing whack-a-mole. If ANY machine appears as commercial use, you violate even by connecting to it from a machine that was previously deemed to be personal use, then that previously personal use machine can technically get stuck with the commercial use restriction also.

ssybesma

You have to fill out their form with your name, machine's name and TeamViewer ID and wait at least a week and they should remove the restriction on your machine. Total pain, I know.

Glassdub

Nope, I flip the mac address on my notebook several times a night if this was the case I could log on without this issue.

ssybesma

I need to correct you. Server does not imply domain server. You can have a server that's not part of a domain. People do it all the time if it's something they have on their home network. You are blocking personal use on all servers, domain or not.

ssybesma

My theory is that TV uses mainly the MAC address to identify the machine that's being connected to. It can also identify the OS separately and that's why you will get the notice if running a server OS. If either the MAC address or the OS (or both) changes, then basically you have to get a new TeamViewer ID. I'm pretty sure I got an exemption on a VM once when I submitted the information for it to them. Thing is that each VM you create will give a different MAC address. If you're in Virtualbox and switch to or create a different VM, you get a different MAC address and that means you get a different TeamViewer ID. Once the TV ID on a VM is set as 'personal use' in their database and you don't use it to connect to a commercial-use machine or vice versa, you should be good to go permanently as long neither the MAC address nor the OS change. A word about MAC addresses generated by Virtualbox...since the first three octets of the MAC address (called the OUI) identify the manufacturer of the network adapter, I believe that will always trigger the notice from TeamViewer and that's why you have to get each of those VMs exempted. Anyone who knows better than this is welcome to correct me if I'm wrong but I'm pretty sure that's close to the truth. The 'manufacturer' (08:00:27) that Virtualbox uses for its MAC addresses according to the OUI database is CADMUS COMPUTER SYSTEMS which is long out of business and may have been purchased by DEC. It seems TeamViewer flags all of those it sees.

attorney

What is so frustrating is it is inconsistent. I ran team viewer on the virtual machine for a long time because it made it simpler for me I ran a VM inside of my disk drive because I wanted to be able to access my files and I didn’t have any problem with that. But the minute I ran it on Ubuntu because I was curious how that worked well that immediately triggered a problem that never went away. I’ve given them all of the different IDs of all of my machine and it didn’t seem to matter. The bottom line is they don’t really support private use.

And I would respect that if they would be open about that but this cloak and dagger maybe it works maybe it doesn’t and you will only find out when you need it and it doesn’t work, that has forced me to switch to other choices like the remote option built into *** Third Party Product*** etc. They’re not as good but they work and you won’t get caught needing it and not having it.

ssybesma

Yeah, I figured give them info on all the machines, because sometimes it's hard to figure which machine is generating the complaint. It could be all of them, or just some of them. I noticed also if you ever run TeamViewer on a VM it will automatically give you that error and you have to beg them to exclude that also. When they do add the exception for the VM, you need to track the MAC address of that VMs network adapter to make sure it never changes (so you can change back to the original if needed). Changing a MAC address changes the TeamViewer ID (or rather, will require changing the ID) and you start that problem over again. I ran into that once.

vice86

Hmm that may be my issue. I gave them one ID thinking both PCs have the same ID. Will look again.

ssybesma

It seemed that way for me for a while and then within a couple weeks all the notices finally stopped. They never tell you when they fix anything...you just find out. I made sure to provide them a list of ALL my machines names and IDs (not just the ones I saw the notices on). They can't seem to tell a business user from a hole in the ground. I only use TV on my home machines and occasionally those of my family to remote in and fix issues with them. All personal use. Never commercial use.

Joas_alc

Thank you very much!

vice86

You have to waste your time filling out this >> https://www.teamviewer.com/en/support/commercial-use-suspected/

only for the flag to come back a few days later.

Joas_alc

I got the same message for my laptop and my phone. Can somebody help me?

duderonomy

It was very useful info to share. I am grateful for your post. It helps us know that we made the right decision. Take care and good luck!

vice86

I've given up on TV and use **Third Party Product** now. I was just curious to see how long .my free usage would last after being fixed. 3 whole days lol

duderonomy

Yes. Most experienced users are recommending to use your feet and walk. Then use Google to great afffect. Reddit may have some dialog.

duderonomy

That's good customer focus.

Run don't walk toward the exits!

vice86

3 days since being "fixed" i'm getting commercial use flag again...lol. Teamviewer stinks.

rbmoving

When I attempt to start a session with another it displays something like you are allotted 5 min Duration...you cannot connect (it shows a time)....

It might have displayed something about commercial use....not sure; my installed Version displays FREE LICENSE-NON-COOMERIAL USE ONLY..and so does the other persons installed Copy. I went ahead and uninstalled my version...and re-installed TV14...checked PERSONAL USE ONLY.....so did the other person....

Todays date 8/31/19...does anyone know if this is a TeamViewer Server Issue? I don't know what esle to try; thought New Installs might resolve, but it did not....

rguer

Does anyone know how to reset this or how to contact for help? I have the same problem, two computers, two different operating systems, just the fact that both have tried to use one in the living from from the bedroom is commercial use?

I feel so cheated. I even was in the process of convincing my work to get this product and got it budgeted for next year. Forget that now!

AdrianOsborn

Completely Agree with you - Really dissapointed in them. I do Have multiple machines at home and after setting up a simple Rasberry pi this morning started getting this error. Reading through their explanations it say that Home Office Access is commecial. I dont access my work machine using Teamviewer but I do have a machine named Home Office (because its in my office at home!) -is this what triggered it ?

It also says that accessing a server of any type is commcial use - I have a synology NAS server at home for personal use, and then the pi is being used as a Homebridge server for my IoT hobby

Come on Team Viewer im not even getting outside my Home Network !!

I loved Teamviewer - Dont wreck it

April1904

I'm using teamviews for personal, but I always got kick out from teamviews with a reason time out session .... what can I do ?

thomaskremers

If you look at their website, they are about to start selling stock. The best way get the price boosted for their IPO is to show potential investors a boost in stock. What is the best way to quickly do this? Get freemium users to pay to boost revenues, or get them to leave to reduce costs and increase profitability in investor reports...shame on you teamviewer, i thought you were a good honest company.

icoskey

Same issue. I support my in-laws and parents who are technology challenged. I am using TeamViewer for business purposes. I am getting the "Commercial Use detected" error. How can I stop this error?

kgonepostl

What's more likely. The fact that they are a business, and are doing this on purpose, for more money. Or that they are working hard at fixing this problem for free users?? I'm sorry, I respectfully disagree with that notion. It's been an issue for quite a while. Occam's razor