Commercial use - Connection time out

Hi, I use TeamViewer only at home, not for commercial purposes. I never receive money for my studies.

I already sent 2 messages that I can't find and I received no response.

I hope that it'll possible to reactivate my free licence that I use for connecting my home computers.

Thank you.

Erminio Giuseppe Carlo MOSTACCI

I don't work for Teamviewer. I'm just a personal user like most people here.

Hi everybody,

I'm a Personal (free) and Professional (payed) TeamViewer user. (and don't have TeamViewer shares 😉)

As many have experienced, my Private account has also been blocked, .... only once and already some time ago.

The reason for the blockage is that TeamViewer does not use your account information to check the commercial use policy, but the "Partner ID / Your ID". This is actually a " Machine ID", with no relationship to your TeamViewer account. This " Machine ID" is the same for every Windows user on a certain machine (PC).

If the "Machine ID" has been identified as "Commercially used", your free account fill be flagged. I don't know how TeamViewer executes its "Non commercial use" policy, but I don't think you get flagged on the first occasion.

What can you do to prevent from being flagged:

1) Don't mix Personal (free) and Professional (payed) use on one machine (PC). Even if you have separate TeamViewer accounts.

2) Use you private PC only for your Private free TeamViewer account for helping you friends and family.

3) Use a separate (home) PC for connecting to your PC at work or other commercially used PC's and server (always commercial). And use your Professional account.

If you stick to these rules, I think you will stay out of trouble..

For the experts: If you want to use both account types on one PC, you can consider setting up a Virtual Machine on your PC and use the Virtual PC for one of the accounts and keep everything nicely separated.

And in the event you get blocked, contact TeamViewer support. They are there to help you!

========

PS: Of course, it would be nice if TeamViewer used a better algorithm for detecting commercial use and a more customer friendly mechanism to point out that a certain connection cannot be made, because of the "Non commercial use" policy.

Who the heck is Esther? I've seen the name mentioned a few times. I assume it is a TV employee that offers support in other threads? I've been following this thread for weeks now and don't recall any TV support people. Occasionally a post (or quoted post) from a moderator.

I have one PC that has apparently been flagged in error for commercial use. I've requested and been granted a reset three times but still get kicked off a minute or two after connecting. I tried calling for support but was sent to this community for answers.

What do I need to do to get a home PC cleared to use after numerous resets fail? Can I change the Teaviewer ID for this machine and start over? If so, how? Should I continue asking for a reset until one sticks?

If this has happened to anyone else and there's a solution out there please help me find it.

Thanks!

this free version has turned into a joke, machines I have used for years set up as private use work once and because I have a bad connection i loose connection, try to reconnect then it blocks me and tells me its for personal use and connection blocked because of timeout and i have been connected for 1 minute. Im over this and im not paying the crazy price of 50 a month for a private usage thats totally unrealistic for a single license, must be time to look for another solution, pity this was a great free tool

Wayne

@EdwardUK - I noticed that. I had pretty much decided that most of the folks posting asking for help have not done any reseach and that I was only going to respond to those it appeared to have done some research first. I might still unsubscribe from this thread because I'm not sure anyone is getting our responses. Maybe i should have been including the @ Username . I did get a notification from TV forums that you had mentioned me in a comment. I assume it was because you included the @ and not because you Quoted a message i wrote. I agree that TV should provide some information on what an account holder might try and do. A link in their warning pop-up would be good.

My suggestion is that you search for another alternative.

It happened to me before. I rarely used Teamviewer. Maybe once or twice a year. But when I do, I may be a couple of hours cnnected to one or two computers.

The first time, I sent an e-mail asking them why I was flagged for commercial use, and they didn't explain but they allowed me to use it again.

That was a year ago. I've been a couple of days trying to connect to my server and another computer that's having problems connecting to the server. And I can't. 30 seconds and I'm out.

Then it says that my coneection is blocked for a minute or so. I try again, and again the same message saying that the connection is blocked.

Desperate, because I can't go to the office (I had an accident, and I can't walk for the moment), I decided to pay one month of the license.

And not only the price has gone up quite a bit, they pretend that I pay for a full year... they don't give you the choice to pay only for a month.

Hi guys,
One of my home computers (Jupiter, a Windows 10 machine) has been
blocked because of suspected commercial use. I put in a statement
through the automated system but have not heard anything back. The
Teamviewer ID of Jupiter is XXXXXXX. It appears that the
Teamviewer ID in the PDF I submitted is that of the machine I was
connecting from (a Mac).

I have since looked through my Teamviewer connection logs and suspect
that the machine was locked out for reporting a location of 'London'. My
home location is Sydney. However, Jupiter is connected to my TV and I
use a VPN (Hotspot Shield) to stream media from the UK. I forgot the
machine was still on the VPN when I connected (the VPN stayed connected
overnight). Jupiter never has, nor ever will be physically in London.

As I noted in my original correspondence, I am semi-retired and do not
use Teamviewer for commercial purposes. I mainly use it for controlling
machines around my home (several linux boxes, a Mac, a couple of Pis and
a Windows 10 machine---Jupiter---and a WIndows 7 box that gets switched
on occassionally). I will occassionally provide computer support to my
daughter.

I would appreciate you reenabling access to all my machines.

Looking forward to hearing back from you shortly on this matter.

Regards,
(Donald) Glenn Geers

Seems that if they have stopped allowing free personal use the could at least state that instead of ignoring everyone. I've moved on.

I'm trying to use this for personal use to help out with my relatives like its meant to be used for. The license says (non-commercial use) which I believe that is right??

The error I'm getting says (Your TeamViewer session has timeout and will be closed) while i am showing my family a certain program. Why I try to reconnect I get (your connection is blocked for a minute)

All of the computers that I have this installed on are registering the same non-commercial use. Anyone know why this is happening? Unless i need to request a account

@xaris - Servers are not allowed on the free program use. From your description, connecting into the office sounds like commercial use to me. I think you are being flagged because of this: https://community.teamviewer.com/English/discussion/comment/121791#Comment_121791

I don't think you will hear from Teamviewer since you are a free user. Read the first message in this thread and the blog it mentions. I think you should resubmit the Reset PDF and list the TV machine ID's of each computer you are using AND connecting to. I think you can list 10 machine ID's (don't use spaces between the coma). I suspect the VPN is what caused the problem and not the fact that it appeared you were connecting out of country.

Dear Sir/Madam,

As I mentioned in my previous emails, I am using TeamViewer only for private use.

I have sent the self-declarations four times (May 13, June 1, June 7, and June 10, 2021). I received your troubleshooting emails on June 5, June 8, and June 11, 2021, but TeamViewer is still cutting out after one minute.

The main PC, used by only myself, is fixed at my office. I do not share my office or main PC, and I am the only one with access to my office and the main PC. I have been remotely controlling the main PC from my home for checking emails and reviewing papers a few hours a week.

As this issue has still not been resolved, I would like to delete my current TeamViewer ID and set up a new one. Please delete my TeamViewer ID as soon as possible.

1.　Main PC ID: ***Information removed as per Community Guideline***

 2.　ID when accessing from home: ***Information removed as per Community Guideline***

Thank you,

I'm a user of TeamViewer since the beginning of time and lately the mobile app (android, latest version) flagged my use as commercial use even though I'm only using it to connect to my remote PC's at home and at my parent's house. After 1 min the app force-closes the connection and won't let me reconnect for about half an hour.

I searched the website for 15min in order to contact technical support but it seems TeamViewer don't open that option to someone who doesn't pay and only use their free service.

How do I make it stop/where can I contact tech support directly so they can review my case with a human operator so they can unflag me as commercial use violator?

Thank you very much for all =]