I can't open recorded .tvs file

zsohar · 2021-09-22T09:24:59+00:00

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zsohar

Yesterday we recorded a session. It was 8 hour long. Now we can't open it with TW13.

Log attached.

2021/09/22 11:21:23.148 6056 6084 G1 ExternalStartParamHandler::HandleCopyData; CDT_CONNECT_PARAM_V2

2021/09/22 11:21:23.206 6056 6084 G1!! SessionPlayer.Connect: read(tmp) failed

Please help me!

Thank You!

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zsohar

Hi Justin,

i can't convert it because i can't open it. Conversation is only possible if i have opened the .tvs file.

This is my manin problem :(

Thank You!

zsohar

Another thing that i dicovered:

the file size of the tvs file is 20 GB. When i try to open a smaller one (10GB) it works.

Any idea?

Thank You!

Justin

Hello @zsohar,

Could you please try to convert the recorded session to see if that issue persists? Please check the article below for further information on converting TeamViewer recordings:

https://community.teamviewer.com/English/kb/articles/3240-how-to-convert-a-recorded-teamviewer-session#convert-a-recorded-session

Best,

Justin