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How to Use a New Purchased License Instead of Upgraded License

Previously, i have license for Teamviewer 9 (3 channels), then we upgrade to 15. Currently the license status is "PaidLicense".

Then i purchased a new Teamviewer 15 corporate license (3+2 channels). I activated the license on the account. I logged in my Teamviewer Account on the Teamviewer app as well.

But my teamviewer keeps using the License from Teamviewer 9 (can't connect to partner if the channel reached 3). I tried to reinstall but no solve.

Any solutions?



  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @ttsisupport,

    Thank you for sharing the information about your case.

    As the set up gets a bit too complicated, we strongly recommend to contact TeamViewer support team to assist on the inquiry to remove the previous activation on TeamViewer. You may phone and email to the support rep and they are happy to assist with the issue.

    Hope my suggestion will be helpful and feel free to comment below if there is anything we may assist further with

    Warm regards,


    Community Moderator/中文社区管理员