Commercial use - Connection time out

Please help me out.

I seem to be experiencing the same issue as @CarlZ. From my Windows 10 computer, I am using TeamViewer 15.25.8 to connect to a new Windows 11 computer. Initially, I could connect and control the remote endpoint. All of a sudden I was unable to click on anything in the remote computer and the remote screen stopped refreshing in my TV. I tried removing the default antivirus that came on the new computer (McAfee) and I tried shutting off the Windows 11 firewall in case it was blocking. Neither helped. The only other thing I can think of is that the new Windows 11 computer might have been downloading updates as it was just recently turned on; maybe a Windows 11 update is not compatible and that broke my ability to control the remote computer with TV?

Hi @CarlZ , @Teressa ,

thanks a lot for your feedback and sorry for the inconveniences.

Could you maybe check the Windows build number that is installed on your Win11 computer? Are you using the Windows Insider Program?

Thanks a lot for your help.

Best, Kerstin

Thanks Kerstin. I should have physical access to the remote machine in a couple of days. Not an insider build for sure. It's a brand new Dell machine for Grandpa. My details are almost exactly like @Teressa. Uninstalled the factory shipped McAfee. My first attempt was using TV Host on that machine. Exactly as described by @Teressa "Initially, I could connect and control the remote endpoint. All of a sudden I was unable to click on anything in the remote computer and the remote screen stopped refreshing in my TV." Control lasted less than 10 seconds. I then had them install the full version. No control ever at that point. I can connect & see the screen (black screen though, no wallpaper showing) but that's it. Will update you when I gain physical access.

I am also working with a new Dell, Inspiron 5510. I removed the McAfee Antivirus but I did let the McAfee Webroot program stay. My version is Windows 11 Home, 21H2, OS Build 22000.376. Windows Feature Experience Pack 1000.22000.376.0. Not an Insider build.

After the first issue occurred, I left it during the next day and tried again after work that night. It was miraculously working. I suspected that a Windows update might have fixed the problem. However, over the next few days as I continued to use TeamViewer to access the remote computer to finish setting it up, I encountered the issue several more times. Usually a reboot of the remote Windows 11 computer would fix it. Once I had to reboot both my Windows 10 computer and the remotely controlled new Windows 11 computer to fix the issue.

While TeamViewer is more flaky on Windows 11 than it had been on Windows 10, it's still an invaluable tool for helping my mother with her computer issues when we're in different states. Thank you so much!

@CarlZ If you can recall what other Dell nuisances you removed, I'd welcome the info. Did you remove their My Dell, Support Assist software? Thanks.

How do I contact support about getting my account reset as it is being incorrectly identifying my usage as commercial.

This happened to me about 2 years ago and was reset back then by support but I cannot get support form the same process as I did back then.

Thanks

@Esther They want you to pay for it. You can argue til you're blue in the face… they may or may not reverse their decision, but there's nothing anyone here can do. Signed, an ex-teamviewer user with the same issue...

I have been flagged as a commercial user around 3 weeks ago and I have submitted the form as requested 2 weeks ago. They told me that they will respond within 5 days. However, I didn't get any reply from their side till now. what should I do ??

HELP. CALL ME AT [removed per Community Guidelines] immediately

Hi @Teressa , @CarlZ , @fmartinn ,

thanks a lot for all your feedback.

We will try to reproduce the issue. If we are not successful, we might come back to you with further questions to find and fix the problem.

Best

Kerstin

Hello,

wondering if there is any way to stop the team view from timing out?

Thanks

Just trying out TeamViewer with Windows 11 that I just freshly installed on another machine.

Things I noticed:

1 - Taskbar Icons don't seem to be updating. I change the position to center, but icons stay on the left. This happens even if I close the connection and reopen.

2 - the windows menu is shifted and not fully visible if I have taskbar buttons on the left3

3 - I cant scroll inside settings windows. Or rather I can see the vertical bar on the right go up and down, but not the contents of the settings menu.

Everything else works fine, it just seems to be around the taskbar, home menu and settings that things are not updating.

Using latest version of TeamViewer. Connecting from a Win10 PC to a Win11 PC.

hi i have a server that i have my files on and use it for personal use not for bussiness i stor photos videos and persnal stuff on it and now i can not access my server cause my account is blocked cause i conect to it to muchany help i cant find any help on there web site or [removed per Community Guidelines] please help me

What a joke. I'm getting the same commercial use error. It's really frustrating when you're at your work PC and try to connect to your work PC to let family members know your phone has no battery. I'm not signed into Telegram or WhatsApp Web on my work PC and usually remote to my home PC if I ever need to do so.

Thanks TeamViewer for your planned sabotage into getting premium licenses from free users.

Looking for an alternative, and I'm not buying a Man Untied kit till you stop sponsoring them.

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I can't use TeamViewer anymore as it's unreliable in flagging me as a business user when I need it the most, like going on holiday and then barred from accessing my own machine. This has happened to me so many times now over the last 7 years that I would be a fool to continue using an unreliable app that can fail at any given moment (by design). It's basically ransomware.

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