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Commercial use - Connection time out

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  • I am an old person, fallen and in plaster [fracture].

    My home is vulnerable country property which has CCTV. Because of the fracture I have had to leave my home temporarily and try to use remote desktop apps to check on my home.

    I have used TeamViewer since the early days and am now endeavouring to use the free version but keep being blocked as tm say I'm commercial.

    can someone please advise? I cannot afford 35gb a month. I have no commercial activity.

  • Jokkiz
    Jokkiz Posts: 2 Newbie

    Hello, I really like TeamViewer but I'm a private person that is using it and the auto detection is forcing me to be a company so I cannot control the computers any more. Can you please take away the blockages and let me use this program as a private person?

    Best regards Joacim.

  • Jokkiz
    Jokkiz Posts: 2 Newbie

    Please help me out.

  • My acc has been suspended becouse it's apparently under suspension for commercial use. I am a student and dont have a business nor a job and the account is rarely used to help my parents so how do l get in touch with team wiever to rectify this as there is only a contact for commercial licences ?

  • yasminkorai
    yasminkorai Posts: 1 Newbie

    @Anwarjutt Wow, thanks - I didn't suspect that my scope of using TV could be admitted as commercial usage. Well, I'll write to their support and will explain the situation. Thanks for that tip!

  • rmyoung
    rmyoung Posts: 0 Newbie

    I have read whereTeaviewer access if free to personal computers. I have two residences so i just connect remotely to my other computer from time-to-time. Every connection is time limited it terminates after about 3-5 minutes. Is the personal accounts time restricted?

  • norm1206
    norm1206 Posts: 2 ✭✭


    How do I contact support about getting my account reset as it is being incorrectly identifying my usage as commercial.


    This happened to me about 2 years ago and was reset back then by support but I cannot get support form the same process as I did back then.


    Thanks

  • Amaldidi
    Amaldidi Posts: 1
    edited January 5
  • saniamirza111
    saniamirza111 Posts: 1 Newbie

    @Esther They want you to pay for it. You can argue til you're blue in the face… they may or may not reverse their decision, but there's nothing anyone here can do. Signed, an ex-teamviewer user with the same issue...

  • Eldesoqi
    Eldesoqi Posts: 1

    I have been flagged as a commercial user around 3 weeks ago and I have submitted the form as requested 2 weeks ago. They told me that they will respond within 5 days. However, I didn't get any reply from their side till now. what should I do ??

  • Eldesoqi
    Eldesoqi Posts: 1

    I have been flagged as a commercial user around 3 weeks ago and I have submitted the form as requested 2 weeks ago. They told me that they will respond within 5 days. However, I didn't get any reply from their side till now. what should I do ??

  • Complications
    Complications Posts: 0 Newbie

    Hello

    I am using the free version of team viewer, my account recently got limited due to suspicion of commercial use, so i went in and filled out a form to regain access to my account. I failed to realize that i had to put in my phone as part of the devices, and cant edit the application.

    what to do?

  • Hello,

    wondering if there is any way to stop the team view from timing out?

    Thanks

  • thenufoxx
    thenufoxx Posts: 0 Newbie

    Very close to finding another remote management solution, I have just been connecting with my tablet and phone and now barred from using any teamviewer connection, with no support, tried twitter, no support no solution...not happy with it, not paying when only light use between a cpuple of personal devices

  • TheBlakey
    TheBlakey Posts: 5 ✭✭

    I have been trying to get my free account reset for a couple of months now, I fill in the form with the details and it all seems to go through but I have no response. I get the message that it takes 5 days to process but nothings seems to happen after that time. How can I convince TV that I am not using as commercial ( Just my PC and several laptops ) ??

  • killachris
    killachris Posts: 1
    edited January 18

    hi i have a server that i have my files on and use it for personal use not for bussiness i stor photos videos and persnal stuff on it and now i can not access my server cause my account is blocked cause i conect to it to muchany help i cant find any help on there web site or [removed per Community Guidelines] please help me

  • TumainiTiger
    TumainiTiger Posts: 1
    edited January 19

    I connect to my father's pc sometimes (1/2 times a week) so I'm not using it for any commercial use. Today I got an error saying the app thinks I'm using it for commercial purposes but I'm not.

    Is there a way to unblock my account? I don't want to pay to help family out with their pc or share my screen with them...

  • joshss7
    joshss7 Posts: 1 Newbie

    What a joke. I'm getting the same commercial use error. It's really frustrating when you're at your work PC and try to connect to your work PC to let family members know your phone has no battery. I'm not signed into Telegram or WhatsApp Web on my work PC and usually remote to my home PC if I ever need to do so.

    Thanks TeamViewer for your planned sabotage into getting premium licenses from free users.

    Looking for an alternative, and I'm not buying a Man Untied kit till you stop sponsoring them.

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Whilst some valid criticism can be directed towards TeamViewer in the way they have handled things I think it is perfectly legitimate that they clamp down on people using their software in a work environment using their free tier. TeamViewer makes it very clear in their literature that the free tier is not available in work environments.

  • Nicholls
    Nicholls Posts: 0
    edited January 24

    [removed per Community Guidelines]

    I can't use TeamViewer anymore as it's unreliable in flagging me as a business user when I need it the most, like going on holiday and then barred from accessing my own machine. This has happened to me so many times now over the last 7 years that I would be a fool to continue using an unreliable app that can fail at any given moment (by design). It's basically ransomware.

    [removed per Community Guidelines]

  • the app is telling me to buy a subscription because i have been blocked for "very high activity level"

    all i use teamviewer for is accessing my server pc so i can run my private mc server and my home plex server

    none of that is commercial so i dont think i should have to buy the subscription

    is there a way to fix this


  • In the past, I was flagged incorrectly for commercial use. I use Teamviewer to help my elderly parents with remote computer issues, and filed a ticket to fix this - which I believe was corrected... but I still get kicked off every 2 min when helping my folks remotely

    How do I get back to uninterrupted connections?


    Thanks

  • Toucan69
    Toucan69 Posts: 0 Newbie

    Hi,

    I'm an very old user of the free version of Teamviewer, ONLY USED for private usage for my Family, Parents aged now between 80 and 90 !!!

    I can give the proof, a list of ID for example (3 ID's)

    Please, explain me what i need to do, to declare, to post, wich version to use, not to be ejected like a sharper.

    Il like your solution. I use the last version today.

    Thank's in advance,

    Best regards

  • Fishmole1983
    Fishmole1983 Posts: 0 Newbie

    anyone know how to resolve this issue a while ago I was using this app when I was blocked for apparently using it for commercial purposes the only thing I use it for is to check messages and operate my phone I'm paralyzed from the neck down and that's the only way I can use my phone and the reason I'm on from morning to night is so that I don't have to constantly call someone to connect my phone every time I want to use it. it is a fantastic app and it would be really helpful if I could use this app again as I've been unable to get any other such app to work. Thank you

  • Jamie_P
    Jamie_P Posts: 1
    edited January 31

    I have the same issue. I have used private and free TeamViewer for years to help my (now 94 year old and partially sighted) mother access her PC and emails etc. Today it decided (perhaps because the system scanned an estimate she had been sent for a roof repair) that our use is commerical.

    It seems one can only get a ticket to resolve the issue by paying.

    This thread gives me little optimism about being able to sort it out.

    I moved my Mum to Team Viewer when **Third Party Product** went all commercial.


    [removed per Community Guidelines]


    My mother is a hundred and fifty miles away and I cannot leave her in isolation

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Simply ask for a reset back to free use. Make sure you include the ID for your machine as well as the ID for your mother.

    Click the following link to start the reset process.

    https://www.teamviewer.com/en/reset-management/

  • Carmen_Lena
    Carmen_Lena Posts: 1 Newbie

    I have a fee account that I probably used a lot during Covid. Since then I don't use it anymore but when I try to connect to my office computer, it gives me this message and disconnects after a few minutes. Please help.

  • Carmen_Lena
    Carmen_Lena Posts: 1 Newbie

    I meant free account not fee.

  • philby1944
    philby1944 Posts: 1

    I seem to be getting a message saying I have been blocked for using my computer for professional purposes, I only use(Free) Team viewer on a weekend for the race meetings ratings I do on my main computer & since I got a new computer & tried to set up Teamviewer I have run into this problem, what can I do to sort it out?