After Purchase not getting any activation link

kholid_jr
kholid_jr Posts: 2 ✭✭
in General questions

Hi Guys, I just purchased a TeamViewer account but after I get this email, I didn't receive another email with the activation link or invoice,

is that normal? where can I contact the support team?

please help me guys

Thank you

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Answers

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @kholid_jr,

    Wish you have a happy and safe festive holiday and Welcome to TeamViewer Community!

    We would need additional help from you, Can you kindly share the order information or purchasing email via Private Message to community moderator please?

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • kholid_jr
    kholid_jr Posts: 2 ✭✭

    Hi Ying_Q

    actually, I have sent you a PM

    could you check it, please?

    Thanks

  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @kholid_jr,

    Thank you for the quick action!

    A support ticket has been raised accordingly and TeamViewer support team will get in touch with you shortly!

    We thank you for your patience and kind understanding!

    Warm regards,

    Ying_Q

    Community Moderator/中文社区管理员
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