no activation email

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RichardZZ
RichardZZ Posts: 2 ✭✭
in General questions

I purchased Teamviewer on Feb 09.

Received a payment receipt and invoice

but no activation email.

What should I do ?

Please help

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Answers

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
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    Hi @RichardZZ,

    Can you kindly provide the purchasing information like the email address, contact name and transaction record via Private Message please.

    We will forward the information to TeamViewer Support Team for further investigation for you!

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • RichardZZ
    RichardZZ Posts: 2 ✭✭
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    TeamViewer reject my purchase because I don't want to provide my address !!!

    Would you give out the address when you buy a hamburger ???

    Am I buying a weapon ???

    Why don't you tell us before purchasing ???

    Crazy !!!

  • Ying_Q
    Ying_Q Posts: 2,592 Moderator ☑
    Options

    Hi @RichardZZ,

    TeamViewer requires the billing address from customers for order verification purpose.

    We are sorry to hear that you refused to provide the address.

    If you change your mind, please contact TeamViewer Sales Team for further assistance!

    Have a great day!

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
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