NO Access to support tickets

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diamed
diamed Posts: 1
edited April 2023 in General questions

After trying to create a support ticket without success because the the link keeps redirecting me to the forum home page, I found this:

👉One note for our customers wanting to submit a ticket but landed here: Please make sure to activate your TeamViewer license on your TeamViewer Account to be granted access to our ticket portal.

I already have an account on Team Viewer portal and my license is activated, but the support ticket links keeps redirecting me.

What should I do?

Put a ticket to get this problem solved? LOL

Answers

  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @diamed

    I am sorry that you had trouble creating the ticket even though you have the license on your account! I´ll try to get my colleagues to reach out to you directly.

    To share private information, let´s move the conversation into a private message.

    Thanks for your understanding!

    Esther

    Former Community Manager

  • Christine_Taylor23
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    Hi

    I am experiencing similar issues. I am unable to view my ticket to check status. Please can you assist.