NO Access to support tickets
After trying to create a support ticket without success because the the link keeps redirecting me to the forum home page, I found this:
👉One note for our customers wanting to submit a ticket but landed here: Please make sure to activate your TeamViewer license on your TeamViewer Account to be granted access to our ticket portal.
I already have an account on Team Viewer portal and my license is activated, but the support ticket links keeps redirecting me.
What should I do?
Put a ticket to get this problem solved? LOL
Answers
-
Hi @diamed
I am sorry that you had trouble creating the ticket even though you have the license on your account! I´ll try to get my colleagues to reach out to you directly.
To share private information, let´s move the conversation into a private message.
Thanks for your understanding!
Esther
Former Community Manager
0 -
Hi
I am experiencing similar issues. I am unable to view my ticket to check status. Please can you assist.
0