link icon
Ask The Community

How to get my license?

Nikonenko Posts: 1 Newbie

I have bought the license, then I got an email:

"Your order xxxxxx is currently under review as your information needs to be verified.

 Please contact our support team via +380 893239943 or reply to this email within the next 24 hours."

What should I do next to get the license?

P.s.: they say 24h but the working hours 9-18 Monday-Friday. I replied to this email but didn't the answer.



  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @Nikonenko,

    Welcome to TeamViewer Community and we thank you for your 1st post!

    We are so sorry to hear that you reached out to us for a negative cause.

    Can you kindly share the contact information via Private Message to community moderator please.

    We will help to forward the request to the corresponding team for a better solution.

    Look forward to hearing from you.



    Community Moderator/中文社区管理员