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Licence purchasing failed

driverok
driverok Posts: 2 ✭✭

Hi.

I've tried to purchase a single-user license via credit card.

After pressing button 'Place order', I'm getting the red notice below the credit card number:

'Unable to save the address. Please, check input data.'

Billing address is filled.

Already tried several different cards ( different banks) - the same result.

Could you please help to solve this?


Thanks!

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Answers

  • Natascha
    Natascha Posts: 1,527 Senior Moderator

    Hi @driverok

    Thank you for your post and welcome to our Community 😊

    To get the license working as soon as possible, would it be possible for your to give our colleagues from the responsible Sales department a call?

    Meanwhile, I will forward your experience to the responsible department, so that they might investigate what happened here.

    Hope this could help. Please let me know if you need any further assistance.

    Have a great start into the new week.

    All the best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • driverok
    driverok Posts: 2 ✭✭

    hi, I've already contacted with the sales department and was able to buy a license.

    It seems the issue was with not filled filed related to tax id.

  • Alexandro
    Alexandro Posts: 1 Newbie

    Hi I'm having the same issue. How can I get this fixed? Only contacting the support via phone?

  • Natascha
    Natascha Posts: 1,527 Senior Moderator

    Hi @Alexandro

    Thanks for your post 😊

    Is it possible that you give my colleagues from the responsible Sales department a call?

    Looking forward to your reply.

    Best,

    Natascha 🙋‍♀️

    German Community moderator 💙 Moderatorin der deutschsprachigen Community