Commercial use - Connection time out

I volunteer with a non-profit - iPad for soldiers where we send iPad to soldiers here at Walter reed and abroad and my TeamViewer was flagged as commercial use which is not. How can I fix this?

Basically, TeamViewer is not usable at all for me due to "timeouts." Note, I'm using a free license.

1) When I am connected to a host (my mom's computer), it only works for a few seconds or a couple minutes maximum. Then I am disconnected due to a "timeout" (which is not true because I am in the middle of using a brand new connection).

The message says:

"Your TeamViewer session has timed out and will be closed."

When I click on the "More info" button, I get sent to this URL that says "Commercial Use detected/suspected". This is quite surprising since I'm basically unable to make any use of the product at all.

www.teamviewer.com/en/info/commercial-use/

2) When I try to reconnect to the host, I get another error:

"Unable to connect

Connection blocked after timeout.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Connection to this partner will be blocked until HH:mm." [The time is always now +1 minute.]

3) After getting disconnected I have to wait another 1-2 minutes to be able to connect to the host again. Then, I get another few seconds of session time before I get a "timeout" error again.

I have been using my free Remote account for some time. I use it to provide help and support to my family and friends. Over the past year I have been helping my friend David set up his photography portfolio website. We sometimes have several sessions per day. Recently, however you have blocked my ability saying it looks to you like I am using TeamViewer Remote for commercial purposes, which I am not. I am respectfully requesting you reinstate my free Team Viewer Remote account so that I may continue to help my friend. Thank you very much. Martin

i am being flagged for commercial usage and now being ask to upgrade my teamviewer acc license. I am using it for personal use only. How can i settle this?

Hello, it was years I was using teamviewer without a problem to help my parents that live in another country do some very simple small tasks. Sessions were usually maximum 5 minutes

Since today, I started getting "connection blocked after reaching time limit" (please not, this is translated from italian, actual message in english might be different). This happens after something like 30 seconds, and I get locked out maybe for 20 minutes each time! To perform a 2 minutes task this way I need 1 hour!

Any way to solve this?

I am continually get locked out or team Viewer in the last couple of months. I only connect to my Father's computer to help him out as he struggles with the computer sometime. As you do when you are 83

I have done a non commercial use form but still get this warning and logged out.

Can some help get this fixed

Cheers

kent

I keep getting disconnected every time i log on remotely to another computer. Passwords and log in IDs are correct. It disconnects after 5 seconds. It is not a business computer

Hi everyone, my Windows 10 desktop was flagged for commercial use after I reverted (restored) to a prior image of the drive after having system issues. I submitted a reactivation through the reset management webpage for that particular PC and the one I was connecting to. I mistakenly omitted the other Teamviewer ID's on other PC's in my home that are for personal use. When I tried to re-submit the other ID's through the reset management page, it will not let me and instead downloads the original form that I signed originally. Is there a way to restore personal use status for the other PC's in my home network?

I have this message ( see screenshot )

I have a free license and I use teamviewer for personal use. When I try to contact the support / it asks for being a commercial user which I am not !

: (

What can I do to fix this issue, if I cannot contact the support either by chat or phone call

Regards

Yup. That was the problem. No more licensing problem message.

Hi I have a free non commercial account I use only for family. The account is locked asmnd says it is commercial.

Apparently my question wasn't clear to the moderators. I went through the reset management process with partial success. However, I left out two ID'S that needed to be reset. When I try to add these, I get the Download PDF (see screen capture) message below:

I was instructed to fill out a new form but cannot since I'm stuck in this "Download PDF" message when I try to submit a new form. How do I get out of this download PDF loop to submit a new form? I cleared my cache, cookies etc but no joy.

The computer i wanted to sign in was detected as commercial use and don't let me in. What shoud i do

I have some internet issues and ask my friend if he could help me. He uses remotes access to get on my pc after I plugged my phone in and shared it's connection with my PC

The second he starts looking at anything he gets timed out and I get a pop up stating I am not allowed to use the free account for business. How can I make this stop?? It's actually annoying as **bleep**, that I can't ask my IN REAL LIFE FRIEND to help me without him having to travel up to me.