Problem with UAC version teamviewer 15.41.7

mciesielski
mciesielski Posts: 4
in General questions

Hi,


We use Teamviewer version 15.41.7 at the company. When connecting to users, we have a problem with logging in to them with administrator privileges. The UAC window does not show while connected.


How to fix it ? Users use TeamViewer QuickSupport

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hi @mciesielski ,

    Thanks for your question and welcome to TeamViewer Community!

    In order to assist you, I would like to understand a little bit better your scenario.

    • When your partner opens TeamViewer QuickSupport, are they running it as an administrator?
      • If not, is it possible to ask them to run TeamViewer QuickSupport as administrators to try again?
    • Also, do they have TeamViewer or TeamViewer Host installed on their devices?
      • If yes, could they uninstall it, and then you try to connect to their device using TeamViewer QuickSupport again?

    Let us know how it goes, and if we can help you further. 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • mciesielski
    mciesielski Posts: 4

    I would like to connect to a user remotely with administrative credentials. I'm from IT department.

    In the older version of TeamViewer, there was an option to connect using the credentials provided earlier. I can't find it in the new version.

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hi @mciesielski ,

    Thanks for the additional information!

    Could you double-check in your TeamViewer Remote Options (Security ➜ Additional authentication settings) if you have the Windows authentication option enabled?

    image.png

    I'm looking forward to your feedback!

    Best, Carol


    Portuguese Community Moderator

  • welsh_171
    welsh_171 Posts: 1

    Our users have TeamViewer Quick Support so that is not an option for us.

  • mciesielski
    mciesielski Posts: 4

    The users I connect to use TeamViewer QuickSupport. My TeamViewer does not have this option.

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hi @welsh_171 and @mciesielski,

    Thanks for the feedback!

    I do have a few more questions to try to understand better the issue you're having.

    • @mciesielski, on the advanced settings, you don't have the option Additional authentication settings or you don't have Windows authentication option? Could you share with us a screenshot?
    • For both of you, could you confirm what type of Quick Support you're using? Is it the QS with an ID and password or the session code QS?

    If it's ID and password:

    1. You should be able to click Connect here

    image.png

    2. Type the Quick Support ID, and then click Advanced

    (📌Note: The QuickSupport for the session code connects via a prompt for confirmation; therefore, the Advanced option is not available.)

    image.png

    3. Then the Windows authentication field should display as usual:

    image.png

    I'm looking forward to your feedback! 🙋‍♀️

    Best, Carol


    Portuguese Community Moderator

  • mciesielski
    mciesielski Posts: 4

    Hi,


    We use session code QS.

    I don't have the option you are talking about in advanced settings.


    Thanks,

    Mariusz.

  • mhgross_SE
    mhgross_SE Posts: 5
    edited May 2023

    Hello,

    to give IT support to our users we used the quicksupport.exe. In the previous versions you could just enter the session giving windows credentials with local administrative rights and the quicksupport would be closed and restarted with those credentials to prevent the blacked out screen at UAC prompts (see https://community.teamviewer.com/t5/Knowledge-Base/Controlling-the-UAC-on-remote-Windows-PC/ta-p/25595 )

    I can't find thsi option in version 15.41.8 anymore, please help!

    Thank you

  • MichelVink
    MichelVink Posts: 2

    Hello,

    According to the following article (link) , before the session starts we should be able to choose to start it as another user with elevated privileges.

    It seems with the new version (15.41.7) this is no longer possible.

    We use the custom quick connect with our customers and rely heavily on it.

    Is this an know issue and is there an fix on the way or a work-around?

    Kind regards

  • mhgross_SE
    mhgross_SE Posts: 5

    Just leaving a comment on my own post as clarification:

    When my coworker is using the standard Teamviewer quicksupport and gives me the Teamviewer ID (classic?), I still can use a local administrator account to restart the quicksupport application with administrative rights (as described in the kb 25595) and work as before - the UAC prompt is not blacked out.

    But if I let my coworker use the quicksupport app modified for our premium account, I get a session key instead of an ID (format s##-###-###) and I don't see any option to enter administrative credentials to display the UAC prompt.

  • HVT_
    HVT_ Posts: 5
    https://community.teamviewer.com/English/discussion/comment/144146#Comment_144146

    Hi, same here, what's happen ?

    How can i use UAC if there is no options ?


    Thanks

    Regards

  • HVT_
    HVT_ Posts: 5

    where is the workaround ?

    version 15.41.9 and there is no UAC ?!

  • mhgross_SE
    mhgross_SE Posts: 5
    edited May 2023

    The answer I was given by the support:

    "This is currently not possible with the new UI, but I can assure you, that working on the full UAC capabilities is already being worked on. So, for the moment, I would ask you to switch back to the old UI for your use case."

    (You should find a switch in Einstellungen (settings?) - Gerät (device?) - Allgemein (general?) ... use new UI)

  • HVT_
    HVT_ Posts: 5

    Hi,

    On version 15.41.9 I can no longer do UAC.

    Nothing is possible

  • HVT_
    HVT_ Posts: 5
    https://community.teamviewer.com/English/discussion/comment/144488#Comment_144488

    Thx mate

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