Hate the new interface, want to go back but no option

In my TV (the latest update) - if You stretch the window very very far left - it looks like old contacts standalone window... (not the same but looks very similar...)

PC-LIST-ONLY

But You should have advanced option ticked ON - "allow small window size for computers & contacts"

What I'm missing from far begin of TV is GROUP CASCADING !

I would like to have "building like" cascaded hierarchy:

HEADQUARTER -┬-> FLOOR 2 -┬-> ROOM 204
             │            └-> ROOM 205
             └-> FLOOR 3 -┬-> ROOM 301
                          └-> ROOM 302
OFFICE TT ---┬-> ROOM 1
             └-> SERVER ROOM

This change is not only unbelievably bad but ridiculously executed for a company with so many users. This is going to cost Teamviewer's clients SO much time in lost productivity.

I too had to install **Third Party Product** on a clients computer just to figure out what the heck is going on and why my client can't see an ID and password.

I will not be renewing my contract if this does not improve. Holy bananas I don't have any clean words left to use so I'll stop here.

Shame on you, Teamviewer.  👎️



And from a previous update:

"But maybe people are displeased at the enforced (and misguided) decisions of Teamviewer development. The old UI was excellent for MSP's (you know those that pay the outrageous fee) to be able to see machines online, in a small and very uncluttered space. The new UI is clunky, cluttered, "

I am another of the regular PAID users that HATE the new interface. My first thought was , "oh, look, Microsoft must have bought Teamviewer" -- because Microsoft also loves to change layouts and functions for no usable or valid reason.

And before someone replies with "oh, just give it a try" -- save your comment. Because of misguided changes at Teamviewer, I have no choice but to try; there is no way to go back.

This is just one of MANY threads talking about how much the new layout **bleep**. And based on the lack of action, nothing will be done.

"What team evaluated this update and what operational requirement was being met by choosing to remove basic functionality in order to (seemingly) bulk up registered user stats."

Completely agree. TV has become another company that lets its design engineers do "something" to keep busy without looking at the end game. Perhaps someone at TV should read the book "Working backwards" and consider whether these "pretty" changes really perform a valid and valuable function for the paying end user.

"P.S. For the last 10 years I was never annoyed so much that I wanted to post on the forum, today, after seeing this UI, I am seriously annoyed."

Today is my first post also. For the same reason.

I am still looking for settings I need and functions that are necessary to my use.

"Absolutely terrible decision. just to go with a "modern look and feel" you gave up functionality and usability. meeting tab is gone, device groups are missing, unattended access wiped out and needs to be reconfigured."

Yeah, a hundred other people have said it better than I.

"This is insane. What team of morons approved this change?"

This new interface is complicate!

I just want to add a password for the remote computers and put than in my list of PCs in groups. Now I'm being forced to sign in on new remote PCs. :(

I dont want to sign in to the new PC-s, just installing TeamViewer and set up the password!

How can i do this siply?

Please bring back at least an option for the old interface or redesign the new one. As it is, its anything else than user firedly! I just want to open TV, type IDs and Passwords and go. And antother page with my bookmarks. Thank you!

Wait a second. Now it's two different programs? Who in their right mind approved that?

So the process is:

1) Install Teamviewer.

2) Try to sign in.

3) Get rejected because of 2FA

4) Use 2FA to approve the addition of the machine

5) Finally allowed to log in

6) Turn off the new interface and microphone via options

7) Set a static password and auto-startup in the options

8) Sign out

You've got to be kidding me.

What happens if the user decides they would like to access their other computers?

Now I have to drive to the users house to uninstall Host and install the normal Teamviewer? And then I need to go through the process of signing into it and setting the user up with an account?

This is horrible any way you try to spin it.

Why Teamviewer is complicating things that were working very well?

"Best software is the one you know how to use it."

Oh yeah, good call. That's way easier than just having it work the first time.

How long will be able to use classic interface without installing multiple types of Teamviewer (Host, Remote)?

What is the end of life date of the product we use now?

My one big gripe is that it is not as simple (number of steps) the client has to contend with to connect.

Old interface: open TeamViewer - tell me the password

New Interface: I have to email session link, they have to clieck on it to open web page, then they have to click on the correct choice on the web page (that is a weak point, even giving them instructions!) then they have to join the session, then I have to open the session, then they have to accept remote control...... etc

Then there are the glitched with the new Interface, like a remote session opening as a blank minimised window that you can do nothing with.

Give us a simple option to connect as with the old Interface please.

As I am retiring and just supporting a few clients I will not be paying for TeamViewer subscription when it comes up for renewal, as it is I have wasted so much time over the past week trying to find a solution to the problems.

Exasperated and frustrated.....

Trev

I tried the new interface for about 2 weeks. It is horrible, slow, unreliable and difficult to use. I have gone back to the old UI and much happier again. If Teamviewer sunset this then I will be sunsetting Teamviewer

We will now be looking for other alternative providers. With no warning, my one helper activated the new upgrade on her computer, thus forcing me as the owner of the account no choice but to upgrade to try to get connected, which we had working perfectly.

Now 10 plus hours later trying to remotely connect to computers that were originally set up for unattended remote access, and the one business is over an hour away, with no computer savvy person on the other end to try to help get things working we are about ready to simply give up on what WAS a terrific product.

All setting were not migrated as is, or was, and everything needs to be set up all over again, and we still have not even beeen able to connect remotely unattended with our main office computer. It would have been different if once converted, that everything that was working, still worked after the update.

No warning, and now lost time and profits. We only had a few remote connections set up, but we feel the pain for those who had many. Getting ready for a weeks vacation in Aruba, and now no way for my worker to connect prior to us leaving so she can do her work. Such a poor way to to do an upgrade to not have what was working connections remain working after an update. Vacation was supposed to be a stress reliever, and now it's nothing but a stressful time away noing nothing can get done remotely while we're away.

Going to now look to see when our renewal is, and look for alternatives. A good simple product that just worked, and now its just a mess in our opinion like many others feel.

So sad we just decided to try this product in the past year. What a waste of money now for the rest of the current subscription. Trying to figure this out is extremely complicated with the new improved user interface. It's like it went the wrong direction, it's now much harder.

Done with my rant now, but feel the pain of other heavy users. So sad for a once terrific product.