Expired Email account
I no longer have access to my previous email address, and have created this account with my current one. I want to transfer license, etc to this account. How should I do this?
Best Answers
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Hi @Turlough,
Thank you for your message. 🙌
As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/
Our team will be happy to help!
Have a great day,
/JeanK
Community Manager
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Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.
I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.
Thanks for looking into this, and apologies for not closing it sooner.
Thanks,
Turlough
1
Answers
-
Hi @Turlough,
Thank you for your message. 🙌
As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/
Our team will be happy to help!
Have a great day,
/JeanK
Community Manager
0 -
Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.
I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.
Thanks for looking into this, and apologies for not closing it sooner.
Thanks,
Turlough
1 -
I'm happy you could solve your issue in the end.
See you soon in the forum, and have a great day!
/JeanK
Community Manager
0
