Commercial use - Connection time out

Greetings Support,

I've had the same free Teamviewer account for over `10 years now.

Haven't used it in a while.

Logged in and authorized trust on 2 laptops. 2 separate accounts.

Teamviewer is not allowing the connection due to suspected commercial use and drops the connection after 5 minutes.

Tried logging myself in both laptops and have the same issue.

How can I get past this connection error and tell Teamviewer I'm not a commercial user.

Thanks

ju3t1nz

I keep loosing my connection after a short period of time. I am using the free version at home. The time doesn't seem to be consistent, but I have not put a clock on it. In the past, not long ago, I was able to keep a connection running for hours. I have updated to the latest version. I am thinking it's a connection time limitation to the free version, but I don't know.

Thanks for the help,

Rob

I use TeamViewer a couple of times a year - only for personal use on my own machines. I was planning to use it again shortly, so I have updated to the version on both my desktop and laptop - as the laptop (Win 10) has hardly been used for a year I also ran Windows update.

When started TeamViewer on the Laptop I get

I only use TeamViewer for personal use, I am not an IT professional and my usage pattern should only be 2-3 weeks each summer. How can I get back to normal service?

Same

Hi

I get this message when connecting to my other computers and get disconnected from the session.

"We are sorry for the interruption Unrortunalely. we Will have to limit your usage of TeamViewer because the usage pattern suggests that you have been supporting others professionally

To continue using TeamViewer, please subscribe to a license plan"

For about 4 years ago I had a company computer with their Team Viewer company License that I connected remotly to my computers, It started after these sessions.

I only use it now for personal use.

Is there a solution for this?

Dear Support,

I am just a personal user only, but the software suddenly treats me as a commercial use, please help to solve this problem.

Thanks.

INSIGHT:

I've been testing and troubleshooting this a bit. I'm fairly certain now that any time you connect your mobile or laptop to any "business" network, Teamviewer detects this and restricts your device.

But then there's this: I'm fairly certain that any IP address that's on a Comcast Business network is going to get you restricted. Teamviewer is apparently assuming that if you use a Comcast Business IP address, you must be on a business network and using TV for business purposes.

And in case you didn't know: Comcast (both home and business) started this program called "Xfiniti Wifi" years ago. On every one of their home and business modems, they broadcast an SSID called Xfiniti wifi. If you're a comcast customer (home or business) you can connect to Xfiniti Wifi anywhere in the world and get internet service. This doesn't mean you're using that network for business purposes, but that's how Teamviewer's surveillance is interpreting it.

How do I know?

Because my laptop got restricted when I was away from home. I filled out the form and got it unrestricted. I used it at home for a while (days) and never had a problem. Then I was at a coffee shop and connected to xfinity wifi, and opened Teamviewer and connect to my home PC, and bam, I got restricted again immediately. I repeated this cycle a couple of times, and it happens every time.

I've corresponded with a TV staffer who's watching this thread, and explained it to her.

What I don't know: If i fill out the "please unrestrict me" form, and include my laptop ID, will they whitelist it so that it doesn't get restricted any more times? Or will they simply unrestrict it, and then next time I connect to xfinity wifi (etc), it will get locked down again? Waiting for an answer on this question.

Hello

Why can't I use Teamviewer? I help my mother who is 88 years old and 4-5 friends via Teamviewer. Would never charge to help them.

My [removed per Community Guidelines]

MVH Leif Axelsson

I can't connect my IOS device (ipad 9th generation) to my windows 11 laptop

when I try to connect on my ipad it shows an error message which says that the connection is blocked, even though I have never connected to the laptop not even once.

The only use I make of TV is to support a friend from my machine. I was getting "commercial use suspected" and other similar comments, so I reset my account, and I do seem to have a free licence. I got an email from TV confirming that my ID was reset. I understand that the problem is with her machine, where it also needs resetting. The TeamViewer ID of her machine is [removed per Community Guidelines]. I have a couple of questions relating to that.

1. Does the reset request for her machine have to come from that machine or is the TeamViewer ID all that is needed, so that I can send the request from my machine.
2. If I can send a reset request from my machine, I don't see how to do it. I have followed the links to reset, but after the "click here to start" instead of the page to enter information I just get the message "your request was submitted successfully" which presumably refers to my previous request. I thought emptying the cache might help, but it did not. This is using Safari on Mac OS Ventura.

On question (How are you using TeamViewer?) i answer very short: "Personal", it is correct answer? Or you require longer answer? I dont know where i repair it.

Thanks for help.

I have been using Team Viewer for a couple of years as a help ministry to the elderly members and pastor at my church. I am not receiving any dollar compensation for this. The last couple of months ago I am being kicked out saying it looks like I am using this for money. Many of my members are homebound and I provide a help for them. Most of the time I am not on the system more than 30 minutes or so.. What do I need to do to correct this issues.

Hi everyone,

i notices a mistake in the form i submitted when requesting the reset of my teamviewer ID for personal use. I contacted TeamViewer and they suggested that i should just fill it out again. That although is not possible, since a message pops up saying “thank you, your request was submitted successfully. Please download the generated PDF for your records”. So basically I can’t fill the form out once again and submit it. Hence, i don’t know how to get my ID reset.

Did anyone have the same problem or could someone help me solve it please?

Thank you!

I used to have a paid license for TeamViewer for my use supporting a local clinic. They were paying for it and it was under my account.

I no longer do support for them, and they don't pay for TeamViewer any longer... but now I'm still getting prompted that I'm a commercial user.

I've already called in, been told the problem was resolved... then submitted the form and got the email back telling me the problem is resolved... but I still get connection refused when trying to connect via TeamViewer to my Raspberry Pi's to control my telescope equipment.

Any suggestions... I did submit the only ID I use now... guess I probably should also get the one off the Surface Book that I used to use. So do I just need to telephone support, which they say is for paying customers only?

I have the same problem, did you get a reply?