Commercial use - Connection time out

Dear TeamViewer community,

Could someone please help me with re-setting an ID which is at the moment blocked because of suspected commercial use?

I think I made a stupid mistake. I wanted to install TeamViewer on a second laptop and thought that I had to request for a new user account on that laptop. Therefor I used the name “Bridge” and also an email address [removed per Community Guidelines] which is in the meantime not in use anymore.

I used the name Bridge because we were intending to use TeamViewer while playing bridge with friends. I think because of this name commercial use was suspected. As far as I have learned in the meantime, I could have asked for a second ID under my own already existing account.

I cannot fill in the request form for the new account (no working mail address) and for my own account it says: request already submitted. I cannot fill in a new request.

The ID I would like to ask for a reset is: [removed per Community Guidelines].

 Thank you in advance for your help!

Kind regards,

Jan de Vries

Same issue. I filed a reset and confirmed email stated it was successful. I was still having issues and noticed I sent my ID missing the first number. Now, when I go to reset again, it shows the message “Thank you, your request was submitted successfully. Please download the generated PDF for your records.” instead of “Click here to start.”

So I tried responding to the email with the correct ID. That was 17 days ago and no response. This is incredibly frustrating. Clearly a bug in the system. I'm not sure how they tied the incorrect ID to my email address for the form, but NOT the clearance for personal use. What can I do?? Please help.

Hi.

I was marked down as commercial use about 29 of August.

Because i only use TV for a helping hand across my friends and family i know it was an error, so i filled the reset request.

About one month later (28th of September) i received an email with reset granted (ok, nice).

Today i try to access to my father's AIO to help him with the mail, it's the first connection i made since the reset, but the pop up appeared again.

If it's the first and only connection since that day, why i'm marked as commercial again? (W10 to W10 computer).

And more frustrating is the webpage of the reset request, i can't fill again the claim, but i can download the first claim...

I tried another browser, clean cookies, cache etc, but always the same page... "request submitted", but i can´t make another claim and i'm stuck at this point.

I used teamview free version (Personal Use) a few years ago. A window 10 PC to another windows 10 PC. The usage is regarded as commercial use now. Could I get the free access again? I just need a few mins for each access.

Good morning,

despite having requested and received the non-commercial use PDFs, when I try to connect to one of my PCs the commercial use popup appears. I've been looking for a solution for months without success.

Can someone help me?

Using the free version should NOT be this difficult. Have experience a lot of connection issues over the last few weeks with numerous of attempts trying to simply connect to my tablet from my mobile and keep getting timed out or some silly error. When I do finally make the connection, it only last for barely a minute before I get a message about thank you for playing fair. What is the real deal here. A 45 second reconnection is becoming very very frustrating and even more frustrating when I cannot speak to a human to get to the root of the problem or determine another way to connect to my device......SIGH

Hello,

Like many others I cannot submit a new license reset form since it was already done earlier this year. See picture below.

Even if I use a different browser, incognito, and reset all browser data it still gives me the same message.

I got a reply on e-mail in september this year that the ID(s) had been reset to free, but that is not the case, as I still get timed out due to "commercial activity" when both computers (IDs) are in the same room. Contacting on phone or e-mail just says it's for paying users only.

Are there any way to submit a form outside of the webpage so it can be reprocessed/checked?

Have you uninstalled and reinstalled and selected 'personal use'? Then connect again to your mothers PC.

Just curious what happens.

Any update?

Been using TV to access my PCs across my home.

I want to access my main PC in another room while looking after my young daughter in the living room. I also run a personal weather station whose PC sits in a cupboard upstairs.

I've now got TV limiting me and mithering me about helping others or professional use.

This is not the case - I am only using it at home and this should be demonstrable as all PCs involve are at the same external IP address.

I am retired, there is no professional use of any description involved.

Do I need a licence for such personal use? TV is useless now thanks to these restrictions.

Hello,

I have a question. Yesterday I sent a reset request for one of my teamviewer id's who is flagged as commercial use. Unfortunately, I discovered that I entered the wrong ID.

Today I tried to send in another reset form, but I won't get to the form page. The only thing I see when going to:

teamviewer.com/reset is the option to download my previous submitted form.

What to do?

Thank you for your help.

Sven

Hello @Valeria2

Thank you for the link. Unfortunately, this was exactly what I already tried. This is what happens.

1. I click the link you provided.
2. 2. I click on the link: "click here to start".
3. 3. I log in with my account.

Then, I get the following:

"Thank you, your request was submitted successfully.

Please download the generated PDF for your records."

It seems I am not able to fill in another reset form with the correct id number.

Any more ideas?

I have few computers at home, Windows PC's and Linux server which runs VPN and Owncloud among others. I also help my brothers if they have problems with computers.

I am retired and now in Thailand to play golf.

Yesterday I had problem to connect my VPN server (host not found), and I tried to connect to it using Teamviewer, that failed. Then I tried to connect to my other Windows PC, it succeeded, but connection was timed out and I was noticed about commercial use.

I followed instructions on this page :

"https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected"

Gave TeamViewer ID of this computer and a brief description of my usage of TV. I would like to give more detailed description of my usage, but it only allows me to print the original report as pdf.

Now I am waiting response and granting me the rights for personal use again, as I am not a commercial user of TV.

How long does it take to process this by TV team ?

It won't help.

Hello,

I m a student In Grenoble but left my furniture and my large computer in Nantes. This can explain I use temviewer everday during long hours and that commercial usage got detected.

However the teamviewer.com/form doesn t works. I can log in but submitting the completed from doesn t generate the pdf but always reload the page. This happens whatever the device and whatever the web browser.

As a result, I can t fill a claim against the detected commercial usage.