How to downgrade from business trial to personal license

MarkTobin
MarkTobin Posts: 1
edited July 7 in Licensing

Answers

  • NF_85
    NF_85 Posts: 1

    Someone?

  • lpberesford
    lpberesford Posts: 3

    anyone get anywhere with this

  • .Carol.fg.
    .Carol.fg. Posts: 1,250 Moderator ☑

    Hi @MarkTobin , @NF_85 and @lpberesford ,
    Thanks for raising attention to this topic and welcome to our Community!

    You can cancel the Business trial through our Customer Portal.

    1. Once you log into the Customer Portal, click on Subscriptions
    2. Find the Trial order and click Manage subscription
    3. Select More options at the top right and click Cancel trial
    4. You will be asked if you want to cancel the license (with all add-ons) or just an add-on. Select the option that fits your needs and click Continue.
    5. Confirm the cancelation.

    Your trial has been successfully canceled, and you should receive an email with the cancellation confirmation.

    I hope it helps! Let us know how it goes and if we can help any further. 🙋‍♀️
    Best, Carol


    Portuguese Community Moderator

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