Every connection comes back as "You are blocklisted or not allowlisted by this partner"

JavanStead95 · 2023-10-09T20:41:52+00:00

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I have only just been set-up with my administrator account on TeamViewer, this should allow me full access to every user on our network. This is not the case as ait stands, I get hit with "You are blocklisted or not allowlisted by this partner" on every connection, doesn't matter what I do.

Any ideas on how to solve this issue? It is impacting my ability to provide customer service in my job role so its starting to become incredibly frustrating.

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JenW

Hi @JavanStead95,

Welcome to the TeamViewer Community! 🌍

We're happy to assist you and explain a bit more about the block and allow list.

In a few words, this list has been set up on the remote devices. Your account is either not part of the allowlist or part of the blocklist.

Could you please give a little bit more details about the remote devices? As you mentioned that you have the message for every connection, are the devices from your list only from your customers or also part of your company?

Here are two explanations about the message you get on your side:

If these devices are part of your company, a policy could have been applied to them and one of your company admins can edit the list.
If these devices are not part of your company but belong to your customers, they would need to edit the list from their side.

Also, we invite you to take a look at our dedicated article to get more information about this security measure: 📄 Block and allowlist

We look forward to hearing from you and wish you a nice day.

Best,

Jen

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JavanStead95

Hi @DiegoITJaco

I resolved this via the policies section on the Management Console.

When I was set up originally, I wasn't added to the main policy. So, I couldn't connect as only allowlisted users in the policy can connect. If you find that section and see if your user is listed in there.

If you aren't, add yourself and it should then allow you to connect.

Home > Design & Deploy > Policies > Block & Allowlist

DiegoITJaco

I’m also encountering the same issue. I have admin credentials on TeamViewer, but every time I try to access an employee’s computer, I receive the error: “You are blocklisted or not allowlisted by this partner.”

I went to the user’s computer and checked Extras > Options > Security > Block and Allowlist, and neither my computer nor the user’s computer is listed there—it’s empty.

I also checked https://web.teamviewer.com under Admin Settings > Policies and didn’t find any policies applied. In Devices, I don’t see any block or allow lists configured.

Additionally, I tried uninstalling TeamViewer on both my computer and the user’s computer, but the issue persists.

Could you please advise on what else I can try, or if there are any settings I might be missing?