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Commercial use - Connection time out



  • Hey, 
    I accidentally selected commercial use instead of personal/non-comercial, and i need the program. how can i fix it so I can use the application without trial?

  • Jonathan
    Jonathan Posts: 242 [Former Staff]

    Hi @OfekBorochov,

    Thanks for your post!

    Please refer to the following link to get help with your inquiry.

    All the best,


  • MrJoe
    MrJoe Posts: 3

    After several weeks, I finally got a resolution to the support ticket I submitted. They were able to determine I am not using it for commercial use, and fixed my license.

  • Clint
    Clint Posts: 1

    As described in below, my ID [ID removed by moderator] has been blocked although I am using TeamViewer for personal purpose

    I usually connect my laptop remotely when I working at office little frequently.

    Anyhow, I am not person using TeamViewer for commercial purpose so, hopefully unlock my ID as soon as possible.



  • Up to team viewer 12 we had a free licence as a charity for non commercial use, by myself the sole employee of the charity (church minister)  - just to connect to my home desktop when out with my laptop). I cant see that option for team viewer 13,  - is it available, or is this where they **bleep** in all those who have become dependent on it, to pay for the service from now on (or try to re-adjust to life without it?)

  • HI there, I've not had any of those messages, above or any indication that I'm suspected of using it for commercial purposes.

    That's not what the question was about.

    Put much more simply,
    "are the licence conditions for TV 13 the same as for 12 or have they changed?"
    non-commercial charity use is not mentioned in the early stages as it used to be, so it's not clear.

    I could ask the sales team, but I follwed what seemed to be the logical path, to ask other users and let the sales team get on with what they are doing, as it's not technically a sales question.

    But if you prefer I will ask them instead.

    BTW how did my question end up in this thread, when It was posted as a new thread about the licenecing of Team viewer 13????


  • Who put a bleep in the middle of a perfectly polite message??? and why?

    I did not write bleep nor anything worthy of bleep - bizarre!

    to put it more simply -

    "are the licence conditions of TV 13 the same as previous versions" - I ask because it's no longer immediatly clear as it used to be.

  • I need a solution, please

  • Finally found it at the bottom of the page of the NEW advert for Team viewer 13 - but you have to pass three of four "buy a licence" boxes before you get to that bit.

    Was it there before and I didn't see it, or have they just made it clearer?

  • Jenna
    Jenna Posts: 1

    I created an account and accidentally selected the Company/ Commercial trial membership.  I am a private user and need to correct this. I have closed my account and uninstalled the program from my computer and erased all references to teamviewer in the registry edit suite as well as app data.  However, when I download the new version, even though I select Private user, it still generates the same account information with a limited trial version. What can I do?

  • Hi, 

    I keyed in wrong settings in TeamViewer, it was for personal use but i keyed in business instead. How do i undo the settings as they kept prompting me that the license is expiring. 



  • Hi! 

    My name is Anastasia Tzoumaka and I am a student at Brown University. I have a free account with team viewer on my desktop which allows me to use it without paying (free account  email: *Removed by moderator*). However, when I installed the team viewer on my laptop, I chose accidentally a business account. I haven't noticed that since I saw a message saying that my trial period has been expired. As a result, I have no access on my desktop anymore through team viewer. Could you help me to solve this issue? I need to keep my free account and connect with the same free account on my pc.

    Best Regards,

    Anastasia Tzoumaka

  • Vic
    Vic Posts: 11

    Hi Esther...

    Great post! It is too bad many people either do not read it fully or do not understand what it means.

    I have used the free version of Teamviewer for years. It does everything I need and more. Teamviewer makes remote connection so easy that I even use it for other computers in the same room, or on the same desk!

    I clean a gun range after hours because it is really dangerous to do while someone is shooting. Ha Ha! Sometimes my wife drops me off and heads to the Hard Rock Casino.

    I also use Teamviewer at my work location. When I have finished my job at the range I log in to my personal account on my computer and wait for my wife to pick me up. It is a Mac and I installed Virtualbox on it so that I can run Porteus Linux. It is fun to control my home computers from 18 miles away. Teamviewer works great on Porteus.

    At one point I started getting the dreaded "commercial use suspected" warning. After Googling and searching the Teamviewer website I simply followed your instructions and submitted a ticket.

    Within a few days Ryan contacted me for the details of my problem. After a couple more days Ryan informed me that my account would have the red flag removed and to continue having fun using Teamviewer. Since then everything has been awesome. Thanks Ryan and Teamviewer.

    I hope everyone will relax and realise that Teamviewer is provided "free of charge" and stop negatively criticizing a great effort. Be patient and allow the Teamviewer Team to address everyone's problems with due diligence.

    My thanks to you Esther and the rest of the Teamviewer Team,  


  • Hi

    I have used Teamviewer for about 6 years. When trying to connect the program says that the license period has expired?

    I have choosen private/non-commersial use?

    I have upgrade for version 13th!

    Best Fredrik

  • Hi,

    I'm having issues with my account now, where I get commercial use detected and get kicked out every 5 minutes. I had an old TW account with license from my old work place, but as I found no way of removing the license completely, i logged all my computers out of that account and added it to my new account for personal use only. No idea why I now get this message, have been using it perfectly fine for 2 months or so.

    Any way to get this resolved?



  • Hi Esther,

    I live in Canada and I help my dad who lives in India with his day to day issues.

    Ever since I updated to the 13 version, I get the "Commercial use detected" message and my session only lasts 5 minutes.

    What do I need to do?

    Can you please help?




  • I've used Teamviewer for a few years now on family member's computers but recently just started getting the Free Trail Version Expired warning. Funny thing is, this is a new laptop and I get the warning as soon as I open the app. I have another laptop that I can open the app and sign in and it works. I don't think it's something with my account.

    In any case, I've submitted a ticket using the recommended link. How long have other users waited to have their ticket resolved?



  • I only use teamviewer  to help people (friends) and get to my pc's who stand with a friend

    now I get that I should use it commercial what isn't can you solve it for me

  • I read somewhere that if a computer is joined to a domain TV automatically assumes it's commercial use. Is this true?

    I have it installed on my company laptop (joined to a domain), but I access PCs that are family member's computers. When I open the app on my company laptop, I get the Expired warning before I even sign in to TV.

    A little help here would be useful. Thanks.

  • Hello! Why pop up a window with commercial usage information, if it's not true? I do not even use it every day, but if I use it, it is from 5 to 15 minutes. time ... And throws in 1 min. after connecting to another computer! Yuravk My ID XXX XXX XXX(Modified by Admin)

  • I get the same **bleep** thing... n they always had to reset my account or something on their end to stop that nag screen! did you have any luck?  mine popped up again 2 days ago.. was good for a long time no issues.. now again!!

  • They did something there end and the nagging message stopped appearing, hasn't reappered.

  • Hi all,

    I am a private user of TeamViewer, using it a most 10x a year to help a member of the family with her computer. After I installed TeamViewer 13, I got a message that my free license had expired and that I need to buy a license. Yet, the website still mentions that TeamViewer is free for private use. Could someone advise me, please? Thanks for your help! Michael O.

  • Hi Teamviewer, I greatly value your product as a student and need it to access files and control my computers for measurements. I accidentally clicked both commercial and personal use  (under the impression it wouldn't matter) but sadly it led to me being unable to use teamviewer.

    Is there any way to correct my mistake and allow me to use the free license of teamviewer?

    Kind regards,


  • I am a PRIVATE but under one installation ON UBUNTU i have same problem, limit to 5 minute on both directions (IN and OUT)


    I'm used teamviewer ON MY PRIVATE COMPUTER WITH MY PRIVATE CONNECTIONS not on COMMERCIAL! But this is happen ONLY when connect on Ubuntu not when connect on my private's windows pc's!!!!!!!!!!

  • trying free instalation for personel useage having all kinds of problems. I am 84 yrs old not a computer **bleep**, which I was..


  • The free version can only be used in a private environment - for example if you help friends or relatives in your free-time and do not receive any money for it. Commercial use is every usage which has to do with your work life. This means that if you use it at work or support customers and colleagues it is commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use.

  • How to Reinstall TeamViewer"Free-Version" on PC(OS-10x64) after Complete uninstallation, including Registry-entries -(It's unable to reinstall it on the Same PC)?


  • Hello,
    I can use old version of Teamviewer (11 for example), but after installing the version 13, I got the message that I am using for commercial purposes.
    Is it not right, because I am vorking with this program, 1 or 2 times in a month.
    You did help me before. Please do something in the settings, that are incorrect for me.
    Vitus Zoltan Brasov Romania
  • i have THIS problem too,always will be ok and now Commercial USE! WHY? If Administration of TeamViewer dont fix my account,i will uninstall TV( and install Ammy Admin!