Help needed with contact joining a meeting.
I've used TeamViewer for a couple of years to connect remotely to my computer at home when I'm away, on both a small laptop and my android phone. Thus, I am able to answer emails (and so keep the trail of related emails in one place) and I can also print emails for an elderly family member (who is 'computerphobic') and still at home even when I'm not. It has been wonderful - thanks TeamViewer! But remote control of my own computer is the only use I've had for TeamViewer so far.
So when recently Skype updated and became unusable, I thought, perhaps using a 'TeamViewer meeting' would be a good way of talking to a registered blind friend who lives 300 miles away. So I got him to install TeamViewer 13 on his computer, and we did managed to have one very successful conversation (that could have been through a web browser connection - I can't now remember how we connected). I though my Skype problems were over!
However, having added him in the 'people' section of my account, and given him the meeting ID, we can no longer connect which ever way we try to do it. What happens is that I start a meeting and invite him to join. He gets the invitation and tries to accept the invitation, but it just doesn't connect. I've discovered, that if I 'lock' the meeting, when I invite him to join he appears in the list of participants, until he tries to join, at which point he disappears from view the list. The same thing happens if he tried to enter the meeting ID he gets so far, then it disappears, almost as if the accept/join button is acting as the deny/close (or whatever the buttons are called) one. Please, what are we doing wrong?
(Of course, being registered blind, he does have odd settings that enlarge typefaces and high contrast so he can see what is on his screen, so could it be that TeamViewer is not configured to work for the disabled who need such accessibility settings?)