Script error upon exit of Teamviewer 15

I am not new to teamviewer, but this is a new installation on a new PC. I see others have had the same issue using previous versions of Teamviewer with no solutions posted.

When I close Teamviewer, I get the following script error: https://www.googletagmanager.com/gtm.js?id=GTM-T9RD3NN

And whether I choose YES or NO to run the script, it next goes to an offer to subscribe to the newsletter. It does this upon closing Teamviewer each time.

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TeamViewer 15

Comments

mLipok

Normally TV on Windows use InternetExplorer in embeded mode (for example to display marketing information).

If you are not bussines user you can try to use this BETA/Experimental ? feature:

For bussiness users this is not recomended without having decision taked by your Corporate/Bussiness "SecurityOfficer" because of this is experimental and for this reason Microsoft can gather some data. And for this reason before you use this feature with TeamViewer there is special information about this problem and you must be sure that you understand it well.

oldmo

Just installed latest release, 15.10.5, and the problem has not yet been resolved.....

JeanK

Hi all,

Thank you for all your messages. ?

We wanted you to give you a little update regarding this issue.

Our team is working on a solution, we will keep you posted in this thread.

We are sorry for the inconveniences caused.

Best regards

Jean

majestic100

Did not work. No solution found. Anyone in the community got a fix ??? Anone working for Teamviewer got a fix ???

Annie3

That did not work.

Constantinos

This has been answered before.

https://community.teamviewer.com/t5/Previous-versions-EN/Script-error-upon-exit-of-Teamviewer-13/td-p/33584

The solution is pretty SIMPLE and doesn't require any registry editing.

Just go to internet options and change the internet security level to maximum.

Cheers!

Erich

script error

https://www.googletagmanager.com/gtm.js?id=GTM-T9RD3NN

neil154154

I just installed the latest version of Teamviewer today (Sept 13, 2020) and I have the script error on exit. I am using Win 10 Home edition with the "New" Microsoft Edge.

Would appreciate any suggestions.

sumner42

Update 9/10/2020: New download today appears to fix the problem.

Original post: People have been reporting a script error when exiting TeamViewer on Windows systems. Worse than the script error while exiting, is the corrupted installation that occurred yesterday 9/9/2020, while trying to help my brother with his new laptop running Windows 10 Home. He downloaded the latest installation file. When TeamViewer started, the window contents were all messed up, is the best technical description I can provide (image attached). Then when he quit, the script error also occurred. Totally unreadable and unusable window after TeamViewer startsAfter exiting, the frequently discussed script error occurred.Totally unreadable and unusable window after TeamViewer starts

sumner42

Update 9/10/2020: New download today appears to fix both problems.

Original post: Worse than the script error while exiting, is the corrupted installation that occurred yesterday 9/9/2020, while trying to help my brother with his new laptop running Windows 10 Home. He downloaded the latest installation file. When TeamViewer started, the window contents were messed up, is the best technical description I can provide. Then when he quit, the script error also occurred. The TeamViewer window contents are completely corrupted after installation. The software is unusable.Then when closing the window, the script error we've been discussing here also occurs.

2WOOFS

@GonzagueGB

Same issue here.

Unable to find link to registry fix. A little more info would be VERY helpful.

sumner42

OS is Windows 10 Home

Browser is usually Firefox but might've been MS-Edge

Thought this was occurring inside the TeamViewer App, so browser shouldn't matter, except the error message sounds like it's coming from a browser.

Quickfix1

Hi, I just installed TeamViewer today on my desktop and on my daughter's laptop before she goes off to university so I can help with remote maintenance. On her laptop running Windows 10 I am getting a script error on exiting TeamViewer 15...it seems to be trying to open IE 11, which I dont think is even activated on this brand new laptop as it has Microsoft Edge, to link to an advert for Team Viewer. A quick google search shows this has been a repeated problem for many previous versions of TeamViewer and I can't see any solution posted. Does anyone know how I might fix this?

Many thanks

Saint1

Windows 10 pro

Google Chrome v.85.0.4183.83

Teamviewer Free v. 15.9.4

Everytime I close Teamviewer I get a box that comes up telling me about a script error

GonzagueGB

@greekgeek66

FIY I found a fix to it, google your problem and you will normally find a forum explaining how to modify your Registry to remove the session altogether and at the same time the bug.

Note to TeamViewer Staff: Forcing your prospective clients that wants to test and demo your product before purchase to edit the Registry is really not a good start.

GonzagueGB

I have the same problem which is quite annoying since I wanted to make a demo to our Boss in order to get a budget for the Paid version in our school...

eolord

Im having same issues on newly reimaged system. HP laptop running Win 10 Home Ver 1903

MS Edge browser ver 85.0.564.44 and TV version 15.9.4

oldmo

I have (4) systems exhibiting this behaiour. All are running W10 home. # are running V2004, and one is running V1909. All but one system have the latest version of Chrome, Firefox, and Edge installed. One system running V2004 only has the latest version of Edge installed. All 4 systems are running Teamviewer version 15.9.4 date 08/19/2020.

JeanK

Hello @oldmo

Thank you for your message and welcome to the TeamViewer Community! ?

Could you please let us know which OS, which browser and which TeamViewer version you are using on your computer?

Best regards

Jean

DomLan

Hi @stefano_0,

maybe this is a problem related to the permissions granted to your client: for some addresses the consultation could be inhibited due to a policy applied by you or by the structure that regulates your connectivity (the company you work for... for example).

You can check exactly what happens by activating a traffic analyzer (eg.Fiddler): probably you'll find a call to an address that is not allowed to you.

Let me know if you can retrieve further details.

Regards

stefano_0

I'm italian i have the following problem when I close Team viewer I get an error of a script
errore nello script della pagina
linea 0
carattere 0
errore script error
codice 0
url :https://www.googletagmanager.com/gtm.js?id=GTM-T9RD3NN
continuare con lo script della pagina
io scelgo no e lui va avanti
Could give me an advice to solve the problem . I have already uninstalled e
reinstalled Team viewer . Thank you Stefano

oldmo

Since installing the newest version on ALL of my systems, I get the following when I exit teamviewer:

Annotation 2020-08-28 074939.png

Vatsilidis

Hi @Yevheniia

What is the default internet browser you are using to your computer? Could you please switch it to some other like Chrome or Mozilla?

Then see if that continues to appear.

Best regards

Yevheniia

PeterWorks

This problem has occurred a couple of times in the past. I don't think it is version specific.

Capture02-04-2019-11.11.31.jpg

Delphi666

Script error upon exit of teamviewer 14 edge

Schrotty

I get this error whene exit. New install not help.

[link removed per Community Guidelines]

Noro

I found the same error (v.13) but also a workaround.

Loading TVQS from the site or from a logo link gives you a version that generates the error on exit. However if you create a custom download of TVQS (even with free account) you get a custom link.

The custom link is to a web page that downloads a slightly different version of TVQS. The download page also has a "Try again" link. I took the direct URL to the file from the "try again" and placed it as the download link on my logo button. You just need to keep the logo image link as is. The result is a perfect download logo link that gets a file with no exit issues.

wen8044

I get the script error also but on google chrome

AndrewHarford

OK, So I note this issue was closed when the proplem went away. The problem has not gone away for my father who gets this error message when he closes TeamViewer 13 and the window pops up inviting registration to the newsletter. I'd like to be able to revert to acknowledging that our use is private only which I get and which doesn't generate this script error. Please advise TV team.