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Commercial use - Connection time out

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  • Hi.

    Thanks for your suggestions.  I did look at Google's remote desktop, but that unfortunately doesn't suit our application requirements.  The closest product that would suit our requirements is FixMe.IT (at US$300 p.a.) but it's lacking some of TV's features which are also beneficial to us (such as the ability to have meetings and use VOIP) because my children and I use wireless headsets to communicate (to minimize disruption to those working) and sometimes we hold "meetings" so that they can all view my desktop from their PC's (instead of all hovering around the (four) monitors attached to my PC).

    I realized that "allow incoming LAN connections" was "deactivated" (under extras > options) on some of my kid's PC's which was preventing me from connecting to their machines on the LAN.  Connecting this way means I don't receive the pop-up "commercial use detected/suspected" etc (makes sense, I think), but we cannot use VOIP or meetings feature because this occurs over the internet.  Soooooooooo....we're using a combination of TV (LAN-only) to oversee/support/model/demonstrate/assist only, in conjunction with "discord" (for VOIP and chat).  We're also testing fixMe.IT on a 15-day free trial.

    As a fee-paying G Suite for Business customer (because as homeschoolers, we're frequently discriminated against and ineligible for many FREE "education" products like G Suite for Education, subscriptions and any applicable discounts) I may look at google hangouts, and/or "google meet" to see if I can achieve something similar to "'screen sharing meetings".

     

    You know there's something wrong when a profoundly sick society (no surpises), forces you to hemorrhage US$30K p.a. for virtual private school curriculum, so you can homeschool your kids in order to protect them from xenophobes, racists, bigots, and predators like pedophiles, and hebophiles!


  • @kb0nlywrote:

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

    I submitted logs and complaint to TV over a month ago now, still no action on my free user account, still getting the commercial use suspected and sometimes it says business network detected, though i'm only using it on my home network!!  So i doubt you will get any action from them, at this time they seem to be completely ignoring the free users.  They closed their ticket submission for problems to paid users only, then they made it separate page to submit a report for commercial use suspected, so the signs are their they are just tossing us out in the wind.


    Hi.

    Thanks for your suggestions.  I did look at Google's remote desktop, but that unfortunately doesn't suit our application requirements.  The closest product that would suit our requirements is FixMe.IT (at US$300 p.a.) but it's lacking some of TV's features which are also beneficial to us (such as the ability to have meetings and use VOIP) because my children and I use wireless headsets to communicate (to minimize disruption to those working) and sometimes we hold "meetings" so that they can all view my desktop from their PC's (instead of all hovering around the (four) monitors attached to my PC).

    I realized that "allow incoming LAN connections" was "deactivated" (under extras > options) on some of my kid's PC's which was preventing me from connecting to their machines on the LAN.  Connecting this way means I don't receive the pop-up "commercial use detected/suspected" etc (makes sense, I think), but we cannot use VOIP or meetings feature because this occurs over the internet.  Soooooooooo....we're using a combination of TV (LAN-only) to oversee/support/model/demonstrate/assist only, in conjunction with "discord" (for VOIP and chat).  We're also testing fixMe.IT on a 15-day free trial.

    As a fee-paying G Suite for Business customer (because as homeschoolers, we're frequently discriminated against and ineligible for many FREE "education" products like G Suite for Education, subscriptions and any applicable discounts) I may look at google hangouts, and/or "google meet" to see if I can achieve something similar to "'screen sharing meetings".

     

    You know there's something wrong when a profoundly sick society (no surpises), forces you to hemorrhage US$30K p.a. for virtual private school curriculum, so you can homeschool your kids in order to protect them from xenophobes, racists, bigots, and predators like pedophiles, and hebophiles!

  • pacha35
    pacha35 Posts: 1

    I have the same message each time I use Teamviewer.
    I don't use teamviewer for commercial only to  help some old parents and old friends (the younger have no need to be help !).

    Question : how to fix this Teamviewer message ?

  • wrmichael
    wrmichael Posts: 17

    @pacha35wrote:

    I have the same message each time I use Teamviewer.
    I don't use teamviewer for commercial only to  help some old parents and old friends (the younger have no need to be help !).

    Question : how to fix this Teamviewer message ?


    go to this link and submit your info: 

     

    https://www.teamviewer.com/en/support/commercial-use-suspected/

     

  • Hello today I try to log in my computer in Ireland and I have messege that mt computer is blocked becouse commercial use suspected... I didn't use it for nothing comercial
  • skooter
    skooter Posts: 2

    Good day,

    Now I have a new operating system installed. And thus a new ID.
    As in the past now begins again "the message that I may use the program commercially"
    For the umpteenth time, I denied this for the umpteenth time.
    Therefore, I'll write again that you reset the status.
    You absolutely have to change the filters, I've been working for decades with your volunteer program to help poor people.
    However, I have not had such annoying reports throughout the previous years.
    I already know your standard answer to my e-mail.

    MfG Günter Müller

    My new ID: XXX XXX XXX (Removed by Moderator)

    My presumed old ID: XXX XXX XXX (Removed by Moderator)

  • diazlee
    diazlee Posts: 1

    Someone can revise my license?

    Its free and now say i need to pay.

    My id is [ID removed by Moderator]

    Thanks

     

  • sjazz
    sjazz Posts: 1

    I'm having the issue described here:  https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 

    " If you believe you use TeamViewer exclusively for private purposes, please contact us through this form for TeamViewer Commercial Use Suspected."

    However, the link (https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.232309078.858688994.1520303336-990459452.1509251515 ) is broken.  How can I report that my use is private without this form?

    Thanks,

    S

  • Scotty
    Scotty Posts: 492 Staff member 🤠

    Hi sjazz,

    The form is the only method.

    What do you mean it is broken? I have just tested the link https://www.teamviewer.com/en/support/commercial-use-suspected/ and this is working fine.

    Can you explain the issue or maybe try on a different browser?

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • when I try to sta

    When I try to start the session, a sign tells me that I am using my PC for commercial use and I have been using it for personal reasons for more than two years. I am in Spain and I connect my PC in Spain with the one in Argentina. How can i solve this problem? Because it does not allow me to enter.

    rt de session whit a Pc 

  • How can i fix this annoying trial period expired issue?

     

    i am using for personal reasons and connecting between only my personal computers

  • mattdud
    mattdud Posts: 5

    After 5 minutes of using Temaviewer 12, I am being timed out stating its been unused.

    I have checked all the settings but nothing works.  Please help!  V.v.v.v.v.v. annoying!!

  • i have already download teamviewer13 buy it is writing to me that i have a 5 days to used it and than it is expired i want to use it for free why is it like that?

  • Virvia
    Virvia Posts: 1

    I have the same issue can someone help with that problem? 

  • Sorry if this is already answered, i did a quick search and found nothing.
    So the question is, if i want to connect from my pc or my android to another android do i need a paid licence?
    I ask because i was setting up teamviewer host in an android, all went well, but when i tested it from mi pc i got a mesege saing "suspected commercial use" but it let me remote the phone anyway.
    I only intent to use this to remote the phone i'm giving my parents if they experience any problems; like i do when they have problems on their pc.
    Sorry for my bad english.
    Here is capture of the message
    Captura.JPG

  • I'm using the free version, but it says commercial use suspected, I just don't understand :smileyfrustrated: . I use TeamViewer for personal purposes only.

  • I am using Teamviwer alot, mostly when my friend doesnt know hwo to do anything with huis laptop.

    He needs help at installing programms, using photoshop what ever....
    I am not using it for any comercial things?! Can i bypass this? This is really annoying! My acount is locked for 5 minutes...

     

  • The same is begin to happen to me.. Someone know what is these issues?
    I don't use teamviewer so frequently or so long, and normaly is for help my dad or my friend.

  • 7aleo
    7aleo Posts: 1

    Hi,

    I need change my session of NO BUSINESS, please.

     ID TeamViewer [ID removed by moderator]

  • Julyan27
    Julyan27 Posts: 1

    why the time in wich you can acces a computer of a friend or so is just 5 minutes is not eanough to inspect and help your friend repair it can we do something about that ????

  • dhw
    dhw Posts: 3

    After a reconnect the disconnect timeout is vastly shortened and eventually you will not be able to reconnect but must wait for a certain amount of time before reconnecting.

    Also I don't know how long it takes before you can reconnect for another 3 hour free period.

    I will keep you posted as I find out more

  • Please Help.

    I can't remote partner ID teamviewer, because my licenses was expired.

    i have re installed team viewer and chose type personal (non commercial use), but my team viewer didn't work, still the licences was expired.

    need your help.

    regards,

  • Having right now the same issue plus a "commercial use" - which is not the case at all, only a big family with PC and smartphones - message that keeps popping up.

     

  • Scott___
    Scott___ Posts: 1

    I'm also getting this message - I submitted a form 2 weeks ago - no response at all yet.

  • Smash
    Smash Posts: 1

    Start using alternatives.

    I talked to support today and they said use the forums and good luck.

  • ed1980
    ed1980 Posts: 1

    Please need your support.

    By mistake was set up the corporate version of TeamViewer instead of personal.

    I've tried to uninstall and set up again, but it doesn't help.

    How can I get free version back again?

    Thanks for help beforehand

     

  • Michra
    Michra Posts: 1

    i have the same Problem.

    Michael

  • gww466
    gww466 Posts: 1

    Hi - I'm having the same exact issue. Is there any solution? I've tried re-installing numerous times. Thank you. 

  • gkble
    gkble Posts: 1

    So I accidently installed the trial version of TeamViewer on two of my family’s computers when I meant to install the free version to help them. Now I am getting the message that “The Trial License of your partner has expired”. How can I install the free version now? Tried to uninstall TeamViewer and install free version but still get this message. I tried to find information on the Knowledgebase but not finding anything to help me resolve my issue. Please advise. Thanks.

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