Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

bschnapper

I have a free account. It was flagged as commercial use. I followed the process to get reinstated and received an email from TeamViewer Personal Use <personaluse@teamviewer.com>

The email has a link to a "declaration of private use form." I am instructed to complete the form and "we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer."

The link is a dead end. I get the following when I click the link.

I replied to the email, but not surprisingly, no response from TeamViewer. I have tried phone calls and chat. Nothing doing. Is there any way to get some attention? I would like to return to using this tool. I just can't figure out what else to do. Any help is greatly appreciated.

RMDivSol

How do I change my TeamViewer from Commerical Use to Non-Commercial Use?

For answer, use email address of [removed per Community Guidelines]

kr7949

by "upgraded" I mean "installed current version". Not convinced this is an "upgrade", rather a degradation.

kr7949

I have been using TeamViewer for years, helping my very much non-technical mother navigate her laptop. We both upgraded and can no longer use this product. After about 30 seconds it pops up "Commercial Use Detected" and disconnects my link.

This is certainly NOT a commercial use, I only use it for personal/family use. Why can we no longer use Team Viewer in this manner?

Rob_van_Essen

Good evening,

I have been using Teamviewer for several years now to help my brother remotely, he is dyslexic and has had strokes.

Until recently this went well, but last week I was kicked out after a few minutes. I had this happen before and support changed something so that I could use the free license again.

My question is, could this be released again please?

Thank you in advance and kind regards,

Rob van Essen

박영임

Hello, I'm TeamViewer user Park Youngim. I use it to ask or teach an acquaintance when I need help while studying Photoshop, but I was blocked because I suspected it was used for commercial purposes. I'd appreciate it if you could unblock it.

[removed per Community Guidelines]

안녕하세요 팀뷰어 유저 박영임입니다. 저는 포토샵을 공부하면서 지인에게 도움이 필요할 때 물어보거나 가르쳐줄 때 사용하는데 상업적 목적으로 사용이 의심된다하여 차단이 되었습니다. 차단을 헤제해주시면 감사하겠습니다.

[removed per Community Guidelines]

PhoTonic

I get this message that I'm using Teamviewer for commercial purpose. But I'm not. Can you please correct this in my account. Otherwise Teamviewer will be useless for me. The license fee is also very high for the little use I have for Teamviewer

Stevan011

I was using TW for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this. Thank you in advance! [removed per Community Guidelines]

Stevan011

I was using TW it for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this. Thank you in advance.

Houstonian

I found this link which may assist. I have submitted my request and await the result.

https://community.teamviewer.com/English/kb/articles/5265-why-do-i-see-commercial-use-suspected-commercial-use-detected

Houstonian

Yes, my access has also been 'blocked'. I do not use TV for commercial use. I assist family and friends only, but can no longer do so. I cannot find any way of checking my overall use and also not able to find a 'direct line' to report the issue and get it resolved.

Perkins67

Anyone else having this issue, how to resolve? Only using for personal use for PC's around my home, Dads and brothers PC for when they need help but not commercially as a business?

TommyB

I have been using TeamViewer (free license) for quite a while now to connect to a computer in my basement. All has been fine, until recently. Now when I connect, it runs fine for about 35-45 seconds and then times out. I seems to be something about my license, but I have no idea. Below is the message. Any ideas?

Andeloba

I was using it for a private user and it was blocked that commercial use was detected. I have never used it for commercial use, so please resolve this.

Thank you

DTLN

My connection has suddently been flagged too (i guess) because i have a time limit when connecting to my personal PC from my iPhone via the Teamviewer app.

NukedPrivateUser

You'll note as a business that there has been an exponential uptick in Commercial Flagging...

It cannot be a coincidence that ALL of these problems began with the update to roll out Mobile Device Management. I am convinced that either accessing your teamviewer account from a mobile device now immediately flags it as commercial use, Or they have changed the way "Commercial Use Detection" works...because ALL cellular devices will have varying IP address that will overlap with other mobile devices...Stack on that you using wifi at work or any public location will also appear to be commercial use...

It was rolled out February 14, 2024

https://www.teamviewer.com/en-us/insights/what-is-mobile-device-management/

NukedPrivateUser

It was rolled out February 14, 2024

https://www.teamviewer.com/en-us/insights/what-is-mobile-device-management/

Poulaki

Hello. I am a user of your Team viewer service. I have an employer-provided device and a paid company account, and then I have my own private device with my assigned ID that I use only for private purposes.

I use mobile data to connect to the internet, but I also use my private wi-fi network.

The last time I used a company device and paid account connected through my private wi-fi network, it then started showing a warning on the private device used for private purposes connected to private wi-fi when remotely helping my friend, that I was using the device for commercial purposes .! I ask - WHY?

It Is not allowed to use a commercial device with a paid account connected via my private wi-fi so as not to interfere with using a private device with a free account for private purposes.

Please unblock my private IDs [removed per Community Guidelines] and [removed per Community Guidelines] on my account, email: [removed per Community Guidelines].

Thank you for your reply.

Fotios_96

Ιn the context of a retrospective study that I am doing regarding the congenital malformations of the tricuspid valve in the dog, I connect through the Team Viewer from Germany where I am, to the computer of my professor who is in Greece. Unfortunately while I'm not using Team Viewer for commercial use, it won't allow me to connect for more than 2-3 minutes and then it disconnects me. Could you tell me how I can connect for longer periods of time?

Thank you in advance!

xffects

i have a free account, I use teamviewer for my family, yet keep getting message that I am using teamviewer commmercially, and cuts me off. arghhhhhhhhh help.

TattieDave

I keep getting logged off after a few minutes due to "Commercial Use detected". I only use it to connect to my home machine whilst I'm either in the local Library or at College. I couldn't afford to pay for a license, so what **bleep** do I do?

Oh, by the way, I use a VPN so perhaps that's why it's being awkward? I hope not as VPN's are harmless & stop spam etc.

Please help!

Lifeisgood19

Same issue for me. This is **bleep**! I'm remoting into my personal computer from another one of my personal computers. Keep getting disconnected after 56 seconds then a bogus message about I'm using it in a commercial setting and connections to partner will be blocked until 22:10

Fred805

It is April 6, 2024, and I started have the connection timing out immediately about a month ago. Have tried various things and cannot get it resolved. I'm a free user too and do not abuse the privilege. I have not read past the first 30 or 40 posts. If there is a solution, I would hope that it would be placed near the beginning so that a person does not have to read through 400+ messages. I've used TV for a few years successfully. Family and close friends have been the recipients of what I can do.

To try to confirm a good connection, I connected to my wife's laptop. The connection times out in about 30 seconds.

Something is BROKEN!!

mrwire

Hi. I have been and am using TV for years and occasionally I get reduced to 5 minute sessions. I saw a toast pop up that says something to the effect that "it appears that you are using TV commecially". Totally wrong. I recently updated my 3 free TV installs and coordinated all of them to the same settings.

I am 72 years old and retired many years ago because of disability. I use a laptop at my barkalounger and a laptop in my office upstairs. The 3rd TV is installed on a headless Beelink mini pc, used as a server. One of the benefits of TV is that I can remain downstairs and use or transfer files. Both my knees are in very bad shape, so avoiding stairs is essential.

In the past I have helped other old friends with their computers. I have never asked for and never recieved any money or anything other than a thank you.

Please tell me what I may have done to invoke this 5 minute penalty. Or it seems to be likely that something automated flagged be as a violater of TV rules.

I will be waiting for a resolution from you.

Sincerely,

Philip J Michaud

MockingBirdd88

Hi,

My TeamViewer connection closed after one minute with the message "connection blocked after timeout". I read that is has something to do with to many connections or to long etc. I wanted to help a family member and was connected one minute. I think I didn't touch TeamViewer for like 6 months or so. Unlikely that it has to do with to heavy usage of the free product.. Any ideas to fix this? Btw no hurry I already helped in via the mobile version of TeamViewer without any problems. Using Windows 10. Thanks.

BobL1952

Today I had an answer from TeamViewer.

Yehhh, they did reset my ID, thank you TeamViewer!

It seems to be important that you enter ALL ID's (up to 10) you need to work with TeamViewer.

Ij your ID has been reset, but the ID of the PC you contact with is still known as commercial user you still will get the message "commercial usage"

Stay hopefull and describe clear and honest what you do.

But remember that TeamViewer uses a tool to check what you do and can get confused again.

Also contacting home and office PC's or using it for a non profit company will be noted as Commercial usage.

That is written in their explanation

Enzo82

Hi, i've got restriction for commercial use but i use TeamViewer only to manage my PC's from phone.

Can you help?

Thanks

jgmdean

How am I supposed to support family if the only laptop I have when traveling is work related?

When traveling my only computer is my work laptop. I still need to support aged relatives and home users that are not related to my job. Yet this apparently counts as "work related" and requires an unreasonably priced commercial license.

This is basically going to make TeamViewer useless for me for personal use and I don't want to have to find another solution.

TeamViewer has no access to manage my work laptop and that would be against company policy in any case.

I want to "play fair" etc. but I can't be the only one in this situation?

Sarah_A

I have the same problem. I've recently started to get pop-ups saying commercial use has been detected. I only use Team Viewer from my personal Mac for occasional remote support for an elderly parent. This sounds like personal use to me.

It would be good if someone could tell me how to resolve this issue.

akeshma

Hi dear,

I am facing issue when using TeamViewer. a massage says :

"Detecting Commercial use in my account"

and then after 5 minutes it will close session automatically.

I am in personal use and monitor/controll home devices !

Thanks for understanding.