I have the same problem when connecting from Android app to my home PC. I have no problem connecting from another PC to my home PC so I suspect it's the Android app that is at fault. Take note that I have been using the Android app to connect to my home PC for years and this is the first time that I see this problem.
Android App Version: 13.1.8817 CL
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I am having the same problem as well. The program is telling me commercial use detected. Is there a new limitation to the free license?
I use Team Viewer to check my home personal PC and my Dad's PC to help him out. I didn't think this was enough for commercial use, perhaps I am wrong?
im using a free version to connect 2 of my personal laptiops. it was working ok all the while. now getting this error suddenly - https://www.dropbox.com/s/z55smpl0i5fcdtq/2018-05-30_13-02-10.png?dl=0
i closed all teamviewer sessions and after few min getting this error again!
Seems there might be a bug in the program
Yes I hav just got the ame problem here in Australia. Used it for first time today and this **bleep** comes up.
Frustrating...... I have only ever had 'personal use' to use for this software.
Sad day if they are gonna start limiting us to use this software. Happy to pay a small fee of say $30AUD for a yearly subscription. :smileytongue:
I keep getting this all of a sudden with a free account that is NOT being used commercially, how does one fix this i am starting to get really fed up with it! All i am trying to do at the moment is send files from my laptop to my desktop because since the latest Windows 10 1803 Build Updating and them getting rid of Homegroup my computers can see one another but i cannot access 1 from the other and vice versa so to transfer files i was using teamviewer as a workaround until it was fixed, that is not commercial use!
Seems that there is now a usage allowance limit on free accounts. I have a msg showing I have exceeded the free usage limit and any clicks close the connection and brings up the msg you got.
Using teamviewer is getting error even for non-commercial.
have no idea at all why getting this prompt, as i'm using this method to remote home pc for games stuff. no change in ID, no change in config, no added any new computers, no new teamviewer id is connected.
below is the screen i get
Yup, same here. Very annoying. I've done what they asked and gone through their support. Now we wait.
I'd hate to have to look for an alternative to TeamViewer. I really like it.
Same here! So this looks like a universal problem that's more like a "bug" from Teamviewer's side. I've been using TV for several years now and this is the first time I was suspected as a commercial user when all I do is remote computers one-by-one in a very rare fashion (only when I need to).
Same problem here. Same error message. I was only logged in about 5 minutes. Logged on, went to get a drink, came back and was disconnected and the message popped up. I only use for private use also. A fix would be greatly appreciated. Cheers!!
Yeah, we bought a licence and still get this *shrug*
also, 5 mins = 30 seconds???
The same thing just happened when I tried again after only being logged on for 56 seconds.
Whilst logged on I was directed to the following. As previously mentioned, I only use Team Viewer for personal use, not business. I certainly won't be paying the fees below for personal use, simply can't justify that kind of spending.
Here's hoping it's just a glitch in the systems. Otherwise I will be looking for an alternative.
Thanks in advance for any assistance.
Hey there, since a few days I get an error message when trying to connect to a TeamViewer partner. message says that for my account is a suspicion of commercial use. but I use TeamViewer only for private purposes e.g. helping my family when in IT trouble.
I cant open a support ticket, because I am a private user without a license and the hotline says me the same: please :goto community ...
Who can I how contact to clear this up and to get back "full private use" of teamviewer?
Although I have personal use of TeamViewer, it says me " Commercial Use Detected" and blocks me after 5 minutes.I am a loyal Teamviewer user, I have been happy to use your service for a long time, thank you very much for the perfect service you provided, and I also recommended your software to many of my friends. But this evening I was suddenly misjudged for business users that I couldn't normally use your high quality free service, so I write this post for help.I am student from China.I need to use the computer on my dormitory when I am in class.Long time usage has made me fall in love with this software. I really don't want to use other softwares.
Thanks for the sharing, have submitted the request. How's going with your request has it been approved?
The free version has worked for me for 2 years. This problem started yesterday (30th May)
Getting the same issue. Thought maybe they are limiting the total session time for a day so I just tried again today - first atrempt. Logged me out after less than a minute saying I'd exceed the time and I have to wait 10 minutes to connect again.
This makes it useless. I don't have any indicator saying "commercial use detected" which is what I think the form is for.
I am using the free version of TeamViewer so I can help my wife when she has a problem. From time to time, after I disconnect from her computer a message popups up oh her and my computer reminding that this is a free version of TeamViewer and encourages us to sign up for the pro version. Any way to disable this message without upgrading to pro version?
It'll be hilarious if your reply is marked as a solution XD
Anyway, I have switched to **Third Party Product** and it's really good. Just need time to get used to.
Just trying to get a long enough session to run **Third Party Product** on my remote Mac!
Yeah did the same form, got same reply. Not sure why they requested the teamviewer version kog file as it dont not contain usage, just start up and shutdown info (ny teamviewer is active whenever pc is on and that's all the time).
The file they should have asked for is the Connections_incoming.txt file as it shows who you connected to (in my case it would be up to four different pc's/mobile devices) all of which are mine. So no commercial usage where I was paid for services in any way, only personal use for things my partner and I own.
Same issue here. Everything has been working fine for 2 years. All started not working yesterday. Something must have changed on TeamViewers backend.