Personal Verification Link: https://www.teamviewer.com/en/support/personal-use-verification/
You'll need your Device ID, which has steps here: https://community.teamviewer.com/t5/TeamViewer-General/What-is-the-Device-ID-for-the-Personal-Use-Verification-form/td-p/29367
And you'll need your TeamViewer Logs, which you can get by following the steps here:
Good on you. I tried to sign out and in again with no luck... will have to wait for TeamViewer to review my work log...
I tried logging out and back in as well, that didn't work
I think Team Viewer needs to have some personal pricing if that's the way they are going, rather that the very expensive business version which is not worth a personal user paying for
I wouldn't mind paying an annual fee to use the product
I have now done some trials of other options which seem to be working just fine
hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again
Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re motepc.com" product instead. Works like a charm for anyone interested ;>)
I followed the steps that you provided and in less than 1 day was advised that my ID has been reset to private, non-commercial use. I tried TeamViewer and it works just like it did before.
Thank you very much for all your help with this problem, and I hope all our friends have the same success.
I encounter this problem tooI think they try to make more money nowso sad :smileysad:
1-minute limit? Private user, but one minute limit makes it too inconvenient to use. Please check.T.T
I am having the same problem.. Is there a new limitation to the free license?
I just need enough time to uninstall TV and install **Third Party Product** lol
I have seen the same message from my teamviewer account. I only used them on my laptops on home desktops for personal usage. I have raised the issue Ticket ID: 4099256 ticket to resolve the issue.
Please look into this and help me resolve.
Thanks in advance for all the help!
TW thinks my free (once again: free) license is a non-free one and require plan update (cheap trick to buy) and disconnect after 5 mins. Only on windows devices even it was a simple, basic next-next-finish type of installation.
Why? How can be fixed?
Personal Notebook - This is a team viewer that uses only personal PCs. We've been limited to commercial use .... Because the notebook performance is not good when you are outside or in a cafe I often use the Team Viewer. Please remove the restriction.
It would seem TeamViewer has decided that users need to verify there staus to continue to use teamviewer for Free. I hav passed this information on , but until I get down there again i wont know personaly, However I have found a lot of replies stating that using the verification has worked. Im not a user of teamviewer myself, however im extremly dissapointed in there actions. Why did they try to force a user to buy a licence when they could have asked we verify first. Why have they not replied to our comunity to inform us of there desicion to stop free use until we verify. Thanks for everyones input .
Hi, On the personal Verification link that you provided, there is a disclaimer in red saying that "Personal usage of TeamViewer is not possible on a Windows Server operating system! This automatically qualifies as commercial use and requires a license."
Does this mean we can't use TeamViewer on Windows without a license?
On a Windows SERVER operating system
I'm using teamviewer v12 (free version) for long time. But recently it suddenly blocked my connection. After I upgrade it to v13, it can let me connect for around 30 sec and then it kicked me out and said "session timed out and will be closed". What can I do to solve the problem?
(I've tried another machine and install a new teamviewer v13, the connection is fine)
I wish they hadn’t done this or would fix it quickly. I was wondering is this product free for personal use?
@ayushiag That's only for "Windows Server", not to be confused with regular "Windows".
Mine is working fine now. I had completed the 'Personal Verification' Form. https://www.teamviewer.com/en/support/personal-use-verification/ There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!
I sent my request in around 5pm on Friday afternoon and it was still playing up as of an hour or so ago (3pm Monday). I’ve sent another request in how long has it taken for yours to get fixed? Are other people still waiting? What does the logfiile I’m supposed to send in look like? What info should be in it? What did you say when they asked describe how you use it? I’m not that tech savvy and said I use it to access my computer that I use as a media centre (someone else set it up) and I use it to get help from a friend if I have a problem.
Fingers crossed it gets fixed for everyone soon.
I am facing the problem of "Commercial Use Suspected". I usually connect my computer at home via my cell phone or computer in the office during office hour for personal use. However, I am pretty sure that there are no business and commercial activities involved during my connection sessions.
I have read the page of "Commerical Use Suspected" already and confirm that my usage does not match your definition of commercial use. Grateful if you can assist in unlocking my account at your earliest convenience, please. Thanks.
I am not comfortable with using Team Viewer for 1 minute commercial use.
Hi, I have never used Teamviewer in a commercial environment, But I am now getting the same message.
Site nows says that tickets are for paid customers only!
Any other way of getting rid of this message?