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Commercial use - Connection time out



  • AlexisJane
    AlexisJane Posts: 22 ✭✭
    Good morning all. It looks like mine is fixed after lodging the ‘personal use’ form. Roughly 3 days, much better than 30 days. Although I never received any contact saying they had reviewed it. I’ve only used it for about 5 minutes so far. A little hesitant to use it in case I need it for something more urgent and then it doesn’t work again. Here’s hoping for the best. I will need it later in the day. Fingers crossed and goodluck to you all. ?
  • FrankH
    FrankH Posts: 2

    Hi Natahnd,

    I followed the steps that you provided and in less than 1 day was advised that my ID has been reset to private, non-commercial use. I tried TeamViewer and it works just like it did before.

    Thank you very much for all your help with this problem, and I hope all our friends have the same success.

    Cheers, Frank


  • shing1630
    shing1630 Posts: 1

    I encounter this problem too
    I think they try to make more money now
    so sad :smileysad:

  • 1-minute limit? Private user, but one minute limit makes it too inconvenient to use. Please check.T.T


  • is it etiquette to ask which product, I too don't like how we have been treated, I would have been happy with a small social use fee as well.
  • Arqrezz
    Arqrezz Posts: 1

    I am having the same problem.. Is there a new limitation to the free license?

    I just need enough time to uninstall TV and install **Third Party Product** lol

  • I have seen the same message from my teamviewer account. I only used them on my laptops on home desktops for personal usage. I have raised  the issue Ticket ID: 4099256 ticket to resolve the issue.

    Please look into this and help me resolve.

    Thanks in advance for all the help!

  • waces
    waces Posts: 29 ✭✭


    TW thinks my free (once again: free) license is a non-free one and require plan update (cheap trick to buy) and disconnect after 5 mins. Only on windows devices even it was a simple, basic next-next-finish type of installation.

    Why? How can be fixed?twissue.JPG

  • RbCream
    RbCream Posts: 1

    Personal Notebook - This is a team viewer that uses only personal PCs. We've been limited to commercial use .... Because the notebook performance is not good when you are outside or in a cafe I often use the Team Viewer. Please remove the restriction.

  • Helper
    Helper Posts: 2

    It would seem TeamViewer has decided that users need to verify there staus to continue to use teamviewer for Free. I hav passed this information on , but until I get down there again i wont know personaly, However I have found a lot of replies stating that using the verification has worked. Im not a user of teamviewer myself, however  im extremly dissapointed in there actions. Why did they try to force a user to buy a licence when they could have asked we verify first. Why have  they not replied to our comunity to inform us of there desicion to stop free use until we verify. Thanks for everyones input .

  • I have the same problem!
  • ayushiag
    ayushiag Posts: 1

    Hi, On the personal Verification link that you provided, there is a disclaimer in red saying that "Personal usage of TeamViewer is not possible on a Windows Server operating system! This automatically qualifies as commercial use and requires a license."

    Does this mean we can't use TeamViewer on Windows without a license?

  • sdh68k
    sdh68k Posts: 3

    On a Windows SERVER operating system

  • hmray
    hmray Posts: 1

    Dear all,

    I'm using teamviewer v12 (free version) for long time. But recently it suddenly blocked my connection. After I upgrade it to v13, it can let me connect for around 30 sec and then it kicked me out and said "session timed out and will be closed". What can I do to solve the problem?

    (I've tried another machine and install a new teamviewer v13, the connection is fine)



  • RiverTam
    RiverTam Posts: 8

    I wish they hadn’t done this or would fix it quickly. I was wondering is this product free for personal use?

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    @ayushiag That's only for "Windows Server", not to be confused with regular "Windows". 

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    Mine is working fine now. I had completed the 'Personal Verification' Form.  There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    Mine is working fine now. I had completed the 'Personal Verification' Form.  There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!

  • RiverTam
    RiverTam Posts: 8

    Hi everyone 

    I sent my request in around 5pm on Friday afternoon and it was still playing up as of an hour or so ago (3pm Monday). I’ve sent another request in how long has it taken for yours to get fixed? Are other people still waiting? What does the  logfiile I’m supposed to send in look like? What info should be in it? What did you say when they asked describe how you use it? I’m not that tech savvy and said I use it to access my computer that I use as a media centre (someone else set it up) and I use it to get help from a friend if I have a problem.

    Fingers crossed it gets fixed for everyone soon.

  • MonCaT
    MonCaT Posts: 1

    I am facing the problem of "Commercial Use Suspected".  I usually connect my computer at home via my cell phone or computer in the office during office hour for personal use.  However, I am pretty sure that there are no business and commercial activities involved during my connection sessions.

    I have read the page of "Commerical Use Suspected" already and confirm that my usage does not match your definition of commercial use.  Grateful if you can assist in unlocking my account at your earliest convenience, please.  Thanks.

  • a1d3n
    a1d3n Posts: 1
    This happend to me too please fix
  • I am not comfortable with using Team Viewer for 1 minute commercial use.

  • jmpaq
    jmpaq Posts: 2

    Hi, I have never used Teamviewer in a commercial environment, But I am now getting the same message.

    Site nows says that tickets are for paid customers only!

    Any other way of getting rid of this message?


  • My request on this was sent to their support team 5 days ago and all I have received is an automated responce that someone will get back in touch within 30 days. What a joke.

    They must have change something in their coding that now see's anyone who users their TeamViewer more than a certain amount as being a COMMERCIAL USER, not a PRIVATE USER anymore. 

    I work away from home, so have setup things so I can help my partner who is not very computer literate with her downloads and other matters she needs done, and to check on things I have going on my pc when I am at work on the road via my Android TAB. And because of this they assume I am a commercial user??

    Tried all the suggestions from others who experienced similar issue, but nothing changed, even a full delete of program and clean up of registry did not correct it after a new install of program.

  • AleImpe
    AleImpe Posts: 2

    Will the problem be soon settled?

  • wpgcrypto
    wpgcrypto Posts: 1

    I use my free version to access my main desktop pc from my laptop. usually from the same network, I got flagged for commercial use.

    The canned response I got from them was basically pay up or go away. 

    Is this common? It's pretty annoying, the prices they as for this is outrageous for what I am using it for.

  • I had the same issue.  I removed teamviewer then went into C:\Program Files (x86)\ and deleted the teamviewer directory.  Click start + run + %appdata% then deleted the teamviewer folder in there.  Reinstalled as personal use and I was back up and running.

    %appdata% is simple a shortcut to:  C:\users\"your username"\appdata

    The appdata folder is hidden by default so you will have to turn on view hidden files to see it.

  • gabet
    gabet Posts: 6 ✭✭

    Same problem here, and now I just got kicked off when I was trying to help my nephew out. I'm constantly helping out my nephews/niece/so/friends on teamviewer.

    I use it privately myself, but since I've got a long distance SO in Cali, and recently spent 3 months there, I used teamviewer to connect to my home pc all the time. Guess it's back to RDP or **Third Party Product** for me. 

    That really **bleep**, because I'm also a giant advocate for teamviewer and have gotten it used instead of the **bleep** zoom desktop in fortune 500 companies :( Not going to be recommending it again. I refuse to pay the monthly fee to help out my family. 

    I created a ticket on May 20th (#4072820). Still haven't heard anything, and I'm flying back down to Cali tomorrow. So not impressed with this.

  • zhaikun
    zhaikun Posts: 1

    I have submitted a ticket to Teamviewer team for several days, and have not answered yet. I do not know how many days you received the reply. I don't know when I can solve the problem. Now the PC of my family is out of order. It's really worried.
  • gabet
    gabet Posts: 6 ✭✭

    It's been over 3 weeks for me. Don't hold your breath. I'd recommend using **Third Party Product**, **Third Party Product**, **Third Party Product**, or **Third Party Product**, depending on your needs. It's clear that teamviewer is trying to cut back on their bandwidth requirements and are sacrificing the power users to do so.

    It used to be one of the first pieces of software that I installed to my friends & family's pcs off of the usb stick. Seems like that time is in the past. On the bright side, if the alternatives are more of a pain in the **bleep**, at least it means less time spent helping people out. On the downside, it means more malware/viruses on their pc, which I'll end up having to do on site when I'm in town :(