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Commercial use - Connection time out



  • eljay3470
    eljay3470 Posts: 2

    I tried logging out and back in as well, that didn't work

    I think Team Viewer needs to have some personal pricing if that's the way they are going, rather that the very expensive  business version which is not worth a personal user paying for

    I wouldn't mind paying an annual fee to use the product

    I have now done some trials of other options which seem to be working just fine

  • perpetual
    perpetual Posts: 2

    hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again

  • I am also facing the same problem and reported it using this link which you have provided by attaching the log file. Will they really take 30 days to fix it? :o
  • ahillmale
    ahillmale Posts: 1

    Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re" product instead. Works like a charm for anyone interested ;>)

  • AlexisJane
    AlexisJane Posts: 22
    Mine seems to be working now. Fingers crossed. Roughly 3 days after completing the ‘personal user’ form. Much better than 30 days. I’ve got to admit, I’m kinda of hesitant to use it though in case it drops out again. ? No more leaving it running just because my computer is turned on.
  • AlexisJane
    AlexisJane Posts: 22
    Good morning all. It looks like mine is fixed after lodging the ‘personal use’ form. Roughly 3 days, much better than 30 days. Although I never received any contact saying they had reviewed it. I’ve only used it for about 5 minutes so far. A little hesitant to use it in case I need it for something more urgent and then it doesn’t work again. Here’s hoping for the best. I will need it later in the day. Fingers crossed and goodluck to you all. ?
  • FrankH
    FrankH Posts: 2

    Hi Natahnd,

    I followed the steps that you provided and in less than 1 day was advised that my ID has been reset to private, non-commercial use. I tried TeamViewer and it works just like it did before.

    Thank you very much for all your help with this problem, and I hope all our friends have the same success.

    Cheers, Frank


  • shing1630
    shing1630 Posts: 1

    I encounter this problem too
    I think they try to make more money now
    so sad :smileysad:

  • 1-minute limit? Private user, but one minute limit makes it too inconvenient to use. Please check.T.T


  • is it etiquette to ask which product, I too don't like how we have been treated, I would have been happy with a small social use fee as well.
  • Arqrezz
    Arqrezz Posts: 1

    I am having the same problem.. Is there a new limitation to the free license?

    I just need enough time to uninstall TV and install **Third Party Product** lol

  • I have seen the same message from my teamviewer account. I only used them on my laptops on home desktops for personal usage. I have raised  the issue Ticket ID: 4099256 ticket to resolve the issue.

    Please look into this and help me resolve.

    Thanks in advance for all the help!

  • waces
    waces Posts: 36


    TW thinks my free (once again: free) license is a non-free one and require plan update (cheap trick to buy) and disconnect after 5 mins. Only on windows devices even it was a simple, basic next-next-finish type of installation.

    Why? How can be fixed?twissue.JPG

  • RbCream
    RbCream Posts: 1

    Personal Notebook - This is a team viewer that uses only personal PCs. We've been limited to commercial use .... Because the notebook performance is not good when you are outside or in a cafe I often use the Team Viewer. Please remove the restriction.

  • JohnMcC
    JohnMcC Posts: 11

    Yes this is very annoying. I have used the free licence TV for 3 years - to connect to my computers at the cottage and occasionally help family with computer problems. Only recently have I started getting "commercial use suspected" and the forced timeouts. The latter don't seem to follow a pattern. Sometimes I can stay online for an hour or more but In the worst cases I can only stay connected for 5 mins and then reconnecting is blocked for 5 mins. If they provide a "free licence" they should be upfront about restrictions. Obviously it's now just a "trial" version and they are forcing you into a paid licence.

  • JohnMcC
    JohnMcC Posts: 11

    I'm seriously considering trying out Splashtop (not free but less expensive than TV) or Chrome Remote Desktop (free).

  • Helper
    Helper Posts: 2

    It would seem TeamViewer has decided that users need to verify there staus to continue to use teamviewer for Free. I hav passed this information on , but until I get down there again i wont know personaly, However I have found a lot of replies stating that using the verification has worked. Im not a user of teamviewer myself, however  im extremly dissapointed in there actions. Why did they try to force a user to buy a licence when they could have asked we verify first. Why have  they not replied to our comunity to inform us of there desicion to stop free use until we verify. Thanks for everyones input .

  • I have the same problem!
  • ayushiag
    ayushiag Posts: 1

    Hi, On the personal Verification link that you provided, there is a disclaimer in red saying that "Personal usage of TeamViewer is not possible on a Windows Server operating system! This automatically qualifies as commercial use and requires a license."

    Does this mean we can't use TeamViewer on Windows without a license?

  • sdh68k
    sdh68k Posts: 3

    On a Windows SERVER operating system

  • hmray
    hmray Posts: 1

    Dear all,

    I'm using teamviewer v12 (free version) for long time. But recently it suddenly blocked my connection. After I upgrade it to v13, it can let me connect for around 30 sec and then it kicked me out and said "session timed out and will be closed". What can I do to solve the problem?

    (I've tried another machine and install a new teamviewer v13, the connection is fine)



  • RiverTam
    RiverTam Posts: 8

    I wish they hadn’t done this or would fix it quickly. I was wondering is this product free for personal use?

  • AlexisJane
    AlexisJane Posts: 22

    @ayushiag That's only for "Windows Server", not to be confused with regular "Windows". 

  • AlexisJane
    AlexisJane Posts: 22

    Mine is working fine now. I had completed the 'Personal Verification' Form.  There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!

  • AlexisJane
    AlexisJane Posts: 22

    Mine is working fine now. I had completed the 'Personal Verification' Form.  There is a chance it has only fixed temporarily as the new month commenced, likely resetting the usage allowance. I have not heard back from TV specifically relating to the lodged request. Good luck everyone!

  • RiverTam
    RiverTam Posts: 8

    Hi everyone 

    I sent my request in around 5pm on Friday afternoon and it was still playing up as of an hour or so ago (3pm Monday). I’ve sent another request in how long has it taken for yours to get fixed? Are other people still waiting? What does the  logfiile I’m supposed to send in look like? What info should be in it? What did you say when they asked describe how you use it? I’m not that tech savvy and said I use it to access my computer that I use as a media centre (someone else set it up) and I use it to get help from a friend if I have a problem.

    Fingers crossed it gets fixed for everyone soon.

  • MonCaT
    MonCaT Posts: 1

    I am facing the problem of "Commercial Use Suspected".  I usually connect my computer at home via my cell phone or computer in the office during office hour for personal use.  However, I am pretty sure that there are no business and commercial activities involved during my connection sessions.

    I have read the page of "Commerical Use Suspected" already and confirm that my usage does not match your definition of commercial use.  Grateful if you can assist in unlocking my account at your earliest convenience, please.  Thanks.

  • a1d3n
    a1d3n Posts: 1
    This happend to me too please fix
  • I am not comfortable with using Team Viewer for 1 minute commercial use.

  • jmpaq
    jmpaq Posts: 2

    Hi, I have never used Teamviewer in a commercial environment, But I am now getting the same message.

    Site nows says that tickets are for paid customers only!

    Any other way of getting rid of this message?


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