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Commercial use - Connection time out

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Comments

  • bazbsg
    bazbsg Posts: 99 ✭✭
    I'm not sure if your message is directed at me or to everyone. The email I received made it sound like you are asking me, so I'll answer. I am also still waiting for an actual reply. It's been a week since I sent in the request. They said it could take more than 30 days.
  • RiverTam
    RiverTam Posts: 8

    Thank you for answering yes the question is for everyone sorry for the confusion ?. Did everyone get a reply when they sent their form in? I didn’t receive an automatic reply so now I’m wondering if the form even went through. 

  • To clear things up, this reply system works as good as our account do right now (AND THEY DON'T WORK AT ALL)

    My previous message was a reply to Lucioborello who claimed their account was fixed within two days, so I was asking what was done to fix it.
  • carlosmrs
    carlosmrs Posts: 5

    some problem with me

  • Muddypaw
    Muddypaw Posts: 1

    Same here. I've been using Teamviewer for many months as a single/home user to occasionally check on my crypto miner rig. But today I started getting the message about my licence restricts the user time etc...and then locks me out for a short time, but then when i do get my access back it locks me out again after less than a couple of minutes...

    What's more annoying is that I only own 1 monitor and it's a real pain to relocate it to my mining rig in the garage just to check that it's still running ok.......guess I have to buy another monitor and keyboard etc... thanks for that TeamViewer....very frustrating :(

  • MarekN
    MarekN Posts: 6

    I don't know, I submitted my ID in that form last week, and nothing has changed so far. Only iOS works. I feel like they're ingnoring the issue, the must see this forum right?

  • gigor15
    gigor15 Posts: 3

    The same problem with using...

    please share which application can I use instead of TeamViewer? from my Android to laptop.

    Thahks

  • sam20e
    sam20e Posts: 8

    I m using go to my pc.

  • gigor15
    gigor15 Posts: 3
    Ok, thanks, will try to learn and use
  • bazbsg
    bazbsg Posts: 99 ✭✭

    That's why I wonder if this is intentional. [comment removed per Community Guidelines - #6 - Just the facts, please]

  • mattdud
    mattdud Posts: 5

    I get this warning seconds after logging in.  I have tried to reinstall but it keeps happening.  I am on the non-commercial licence.  Any ideas?true.jpg

  • Good afternoon, after some use I was blocked by a tim waver on suspicion that it is used in commerce is not so the time the vimper is used for personal purposes! how to correct?

  • @sam20e: I had the same problem (teamviewer set to "commercial") in the past. I submitted a "problem report" on a Sunday at 19:00 and had an answer when I checked on Monday morning: "Thank you very much for your message. I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use. So you are now able to use the free, non-commercial version again." I can't remember what facility I used to notify them. Right now I would try using the "I'm not happy" button in the "Feedback" section of Teamviewer.



     

  • sam20e
    sam20e Posts: 8

    thank you @TheAncient

  • carlosmrs
    carlosmrs Posts: 5

    Sam20e, gotomypc isn't paid ?

  • lichengxl
    lichengxl Posts: 1

    I have submitted the request almost 10 days and did not get any reply. The teamviewer did not work. I just used for my personal research study. It is an awful experience. Hope the support team can solve this kind of problem soon. 

  • This is NOT a duplicate of the other thread named almost the same.

    It appears that my ID [personal information removed by moderator] has wrongfully been associated as a business user. I use TeamViewer strictly for personal use, helping people close to me with their computers. I'm a software developer, so it's natural they turn to me when things start malfunctioning. Everything worked fine up until today.

    I tried downgrading to v12 both on my end AND the client end, letting the client have the same software as I use, and the same phenomenon appeared. The client ID is [personal information removed by moderator].

    This means that in my case, the problem is not related to version 13 at all. I have filed the case under the header TeamViewer 13 because there was no other suitable place for it, in my opinion. 

    /Thomas J. Ekman
  • bazbsg
    bazbsg Posts: 99 ✭✭
    This may be of interest. I get this error on one of my PCs. I don't get it on the others, even though all my PCs are on the same account. I also get the error on the same PC when I log into my mom's account. If I use one of my other PCs, I can connect to this PC that gets the error. It stays connected and there is no timeout in less than one minute like if I connect in the opposite direction. So it's seems to be triggering this error based on the PC that is connecting, not the account or the PC that is being connected to.
  • sebi
    sebi Posts: 5 ✭✭

    Same issue for me and I'm recognized as a free user.... This is hapening since Friday

  • JL7
    JL7 Posts: 2

    I have the same problem since June 6th.

  • sebi
    sebi Posts: 5 ✭✭

    Same issue. Diconnected after 57 seconds, and I am registered as free/non commercial user.

    Should be a bug I guess  which would need to be corrected ASAP.

    Or if this is a manner to force users to pay a commercial version, I don't think it is a good idea to get every user angry...

  • andsim
    andsim Posts: 4

    same here, but question any one of you. using windows 10 pro?

  • sam20e
    sam20e Posts: 8

    yes im using win 10 pro

  • sebi
    sebi Posts: 5 ✭✭

    No, I am using Windows 10 family. And same issue.

  • carlosmrs
    carlosmrs Posts: 5

    I'm using windows 10 HOME

  • andsim
    andsim Posts: 4
    same we all got issues. not just me.. look like they r forcing everyone to buy their plan. OR bug in there system
  • hexing
    hexing Posts: 4

    I am an individual user
    IOS display business users
    I occasionally use teamviewer to download files Can I change to a personal user? Thanks
    My TeamViewer ID [personal information removed]
    Thank you

  • hexing
    hexing Posts: 4

    The lifting of commercial restrictions
    Not commercially available
    Connect your personal computer
    My TeamViewer ID [personal information removed]
    Thank you

  • @andsimYes, I'm using Win 10 Pro (1803 - Build 17134.81)

  • my account is free and personal use but when i install in my laptop and login my account and access my home pc, session log out after few sec saying business trial. same account i login to my existing pc or to other pc, it doesnt not auto log out. I did install basic installation and personal use and at about teamviewer it shows FREE. any idea on how to resolve this issue.