I am having same issue i use teamviewer to help my fiancee with her school work. and to spend time with her no commercial use but am being punished as though i am using it commercially
Same issue here: Teamviewer times out after about 30 seconds. Have been using Teamviewer Free for years but this is new. Teamviewer support does not support free users (Message "Due to the high number of private inquiries, we can't provide email support to private users.")
this is useless. teamviewer support is non-existent for free users. they only care about their "paid" customers.
Last time i was able to use my free license to connect to a laptop right next to me for hours. now its showing me as commercial use LOL. I have no idea teamviewer inbuilt an AI which can analyse and tell if its commercial or personal.
I've already moved on, purchased another reasonable Remote desktop app. please dont waste your time with teamviewer. that's all i know to tell you guys
Please enlighten us as to what was done to resolve this issue for you? We have all filled in the required form and still waiting for an actual reply (instead of an automated one).
Thank you for answering yes the question is for everyone sorry for the confusion ?. Did everyone get a reply when they sent their form in? I didn’t receive an automatic reply so now I’m wondering if the form even went through.
some problem with me
Same here. I've been using Teamviewer for many months as a single/home user to occasionally check on my crypto miner rig. But today I started getting the message about my licence restricts the user time etc...and then locks me out for a short time, but then when i do get my access back it locks me out again after less than a couple of minutes...
What's more annoying is that I only own 1 monitor and it's a real pain to relocate it to my mining rig in the garage just to check that it's still running ok.......guess I have to buy another monitor and keyboard etc... thanks for that TeamViewer....very frustrating
I don't know, I submitted my ID in that form last week, and nothing has changed so far. Only iOS works. I feel like they're ingnoring the issue, the must see this forum right?
The same problem with using...
please share which application can I use instead of TeamViewer? from my Android to laptop.
I m using go to my pc.
That's why I wonder if this is intentional. [comment removed per Community Guidelines - #6 - Just the facts, please]
I get this warning seconds after logging in. I have tried to reinstall but it keeps happening. I am on the non-commercial licence. Any ideas?
Good afternoon, after some use I was blocked by a tim waver on suspicion that it is used in commerce is not so the time the vimper is used for personal purposes! how to correct?
@sam20e: I had the same problem (teamviewer set to "commercial") in the past. I submitted a "problem report" on a Sunday at 19:00 and had an answer when I checked on Monday morning: "Thank you very much for your message. I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use. So you are now able to use the free, non-commercial version again." I can't remember what facility I used to notify them. Right now I would try using the "I'm not happy" button in the "Feedback" section of Teamviewer.
thank you @TheAncient
Sam20e, gotomypc isn't paid ?
I have submitted the request almost 10 days and did not get any reply. The teamviewer did not work. I just used for my personal research study. It is an awful experience. Hope the support team can solve this kind of problem soon.
This is NOT a duplicate of the other thread named almost the same.
It appears that my ID [personal information removed by moderator] has wrongfully been associated as a business user. I use TeamViewer strictly for personal use, helping people close to me with their computers. I'm a software developer, so it's natural they turn to me when things start malfunctioning. Everything worked fine up until today.
I tried downgrading to v12 both on my end AND the client end, letting the client have the same software as I use, and the same phenomenon appeared. The client ID is [personal information removed by moderator].
This means that in my case, the problem is not related to version 13 at all. I have filed the case under the header TeamViewer 13 because there was no other suitable place for it, in my opinion.
Same issue for me and I'm recognized as a free user.... This is hapening since Friday
I have the same problem since June 6th.
Same issue. Diconnected after 57 seconds, and I am registered as free/non commercial user.
Should be a bug I guess which would need to be corrected ASAP.
Or if this is a manner to force users to pay a commercial version, I don't think it is a good idea to get every user angry...
same here, but question any one of you. using windows 10 pro?
yes im using win 10 pro
No, I am using Windows 10 family. And same issue.
I'm using windows 10 HOME
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