Ok, here goes... I would also be happy to pay some sort of "No interruptions Personal Use" license, if it was priced correctly. MS Office 365 offers a ton more functions and they charge $9 a month. So, $5 for Teamviewer?
Yeah, I am pretty sure the "smart" algorithm has been implemented by TV13 engineers since April 2018, according to the marketing people request. Wrong way to proceed
Dear Teamviewer Support,
I'm finding my session times out in < 1minute , reconnect blocked for 10 minutes.
I'm a personal user supporting my elderly mother. I'm fuming with this pathetic chase of money.
The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].
I beleive this is the result of the new marketing management !
Hmm approaching 1000 posts. I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile). I can sympathize that there's probably a backlog of all these requests.
At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?
Anyways I too would like a cheaper "home use" purchase or subscription pricing. I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).
One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses. Or MS Office 365 Home, which I subscribe annually.
I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?
I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.[competitor advertisement removed per community guidelines]
What's even more annoying is the inconsitency of their messages.
It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.
After the update, the system stated that I am using the program too often.I Control my son's desktop every day from abroad.The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?[ID removed by moderator]
[competitor link removed per community guidelines] I took 5 minutes to install it on 2 machines. I'm an old computer hack, 74 years old and worked with computers since 1963. I have 4 computers around the house. I use them for fun and sometimes backups.What is happening here is obvious. TeamViewer management has acted like seasoned drug dealers, giving free samples to the pontentiel clientel till they are hooked. Then they slam you with a hefty price. Well done. I'm not American and to me, this is what happened. "Greed is good". From one Wall Street move.[competitor link removed per community guidelines]
**Third Party Product** did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore.
It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.
It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.
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For me filling out the web forms solved my issue.
Why was I flagged for commercial use? One day at work I had to get support from a vendor and they used TV commercially. The next day my free TV was flagged as suspicous..
So filled out the info and a few days later I was back up..
Your milage may vary.
Per our community guidelines, please keep discussion on-topic and be courteous to other users.
Regarding commercial usage, as stated in the beginning of this thread:
Did my response answer your question? Help out others and select it as the Accepted Answer
Would you not be upset if you too, had to wait a month to be back up and running?
I've been waiting almost 2 months now.
It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.
This is absolutely the correct approach
Thanks for the hint - however, all that does is underline that Teamviewer is trying to Kill Free non commercial use by cutting over every single line of communication except for a single web form which has (in my case) had no response at all in over a month,
You can't phone, You cant live, cha, you can't sort it on the forums and you the twitter just tells you to fill in the bloody form where you started from.
It's very obvious that something has changed recently from the volume of post about this over the last two weeks.
The behaviour is so bad I have just recommended to three of my customer who DO use team viewer commercialy that they switch
Alright, so maybe 2 weeks after submitting the form and my ID etc. I have a full free account Happy days
You must be one of the few that have had this issue resolved.I sent in request over three weks ago and re-submitted two days ago via an email only to recieve a message that the TeamViewer support email is now closed and they only accept submissions via the online commercial form (which is sort of wierd to request a Private account through a Commercial form).
Yeah, not too happy with the way TV is doing this whole thing. Trying to flush out the people who missuse the licence I suppose. But they could just collet the usage data or something, which is what the submitted file is for anyway, and decide based on that. Glad it didn't affect the iOS at the time I needed it the most
You are so right. This is a very arrogant and condescending way of treating loyal users. [comment removed per Community Guidelines - #6 - Just the facts, please]
I’m amazed the kind of response this thread has generated. The loyal users of TeamViewer are outraged.
[competitor link removed per community guidelines]
This is something that concerns the majority of the users and we should be able to voice our opinion of a greedy decision of a non-caring top management. What is wrong with that?
Here they are:https://www.teamviewer.com/en/company/leadership/?utm_referrer=https%3A%2F%2Fwww.google.com%2F
If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.
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